Rated 4,1 out of 5 by 219
Rated 4,0 out of 5,0 Comfortable hotel
This is a perfectly adequate and comfortable hotel in the price range. The people here are outstandingly friendly, helpful and courteous across the hotel and particularly in reception. The only BUT here is in connection with the bar and restaurant. There is very poor organisation and someone needs to take control. Everyone seems to do everything and not always efficiently. On two occasions we had to wait an unacceptably long time (30mins plus) for a simple sandwich in the bar and a Caesar salad in the restaurant. And why were used plates dumped and allowed to pile up on a big tray in the restaurant just by where we sat (we stayed three nights)? Food is good quality but there are too many strange sauces with no explanation of what they are (and we are well travelled).
29. Juli 2014
Rated 3,0 out of 5,0 by suste average
there was a wedding on when we stayed so alot of noisy off guests , the main thing was the air con in our rooms didn't work , it was 28- 30%c on the night, yet when we asked we were told it had broken,but air con to all lounges ,bars, wedding function room, corridors ,& reception still worked,staff gave us a fan but that wasn't much help so it was a sleepless night, other wise the room was clean& tidy ,food in bar was nice
28. Juli 2014
Rated 4,0 out of 5,0 Comfortable and conveniently near the motorway
Generally good, with pleasant staff. TV was wonky and not corrected at first try. Was sorted the next day.
Beds are comfortable and the position is good for a Kent base. Particularly good for Northeners who want a break point within an hour of the Shuttle to France. But lots of good country houses to visit within an hour or so, so good for UK or France.
Breakfast a very good start to the day and swimming pool a great benefit, particularly with present hot weather.
26. Juli 2014
Rated 2,0 out of 5,0 by Cheshire Cat69 Poor Service
Poor service compared to other HI hotels
No mention of an upgrade at checkin
No complmentary water or treats
When request a bottle of water none ever arrived.
21. Juli 2014
Rated 5,0 out of 5,0 by Phil19 Excellent service and reliable
I stayed for a number of days as I was putting thoughts together for a book. The room was excellent and the staff worked around me in cleaning the room etc.
I was always greeted by a smile and it seems that the staff enjoy working here.
17. Juli 2014
Rated 5,0 out of 5,0 by BeverleySA Friendliness of staff
The best bit about our stay was the friendliness and service provided by the staff. They seemed to manage a good balance between being efficent and professional and yet making you feel so welcome.
Nothing was too much trouble and all our requests were met with a smile.
17. Juli 2014
Rated 4,0 out of 5,0 by Nottingham Couple Great Service
Excellent service from Chloe in the restaurant and the young lady who helped (sorry name escapes me). Food was very good and atmosphere was relaxed, friendly but professional. An enjoyable experience.
14. Juli 2014
Rated 4,0 out of 5,0 Staff member
"Dee" could not have been more helpful or attentive - she deserves a pat on her back (gently).
10. Juli 2014