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Rated 4,4 out of 5 by 346 reviewers.
Rated 5,0 out of 5,0 by Clean, quiet, comfortable. The hotel staff was very friendly and willing to assist. The room was quiet and comfortable. I was concerned about noise, since the room was at the end of the hall by the elevator, but there was no issue with noise. After we had checked out, we realized we had left something in the refrigerator and called the hotel to determine if it had been thrown away. The housekeeping staff retrieved the item for us and held it until we could come back for it. 15. April 2015
Rated 5,0 out of 5,0 by Great service and room Excellent room and great service The location is perfect, near everything I would definitely recommend staying at this location. Rooms were very clean, staff was very helpful and friendly. Excellent room and great service The location is perfect, near everything I would definitely recommend staying at this location. Rooms were very clean, staff was very helpful and friendly. 12. April 2015
Rated 2,0 out of 5,0 by Not your typical Holiday Inn Run down property. Truly below the standard one can typically expect from Holiday Inn. Staff also seems rather disinterested in their jobs... just collecting a check. Definitely would not stay at this property again. 11. April 2015
Rated 4,0 out of 5,0 by Quiet sleep and clean accommodations The stay was quite comfortable, clean, and quiet. Internet access was a must and it was pretty good. In my room, two firm pillows and two soft pillows were provided, and the cases were labeled which was sort of nice. Accommodations were well laid out and check-in/out was easy. The hotel is situated near a Korean restaurant, a BBQ restaurant, and a health food store, which made dining and supplies convenient. Parking near the entrance that led to my room at the hotel was also very easy to find. I like it when a hotel stays in the background of my visit - Rochester Holiday Inn was a nice place to stay while I focused on the purpose of my visit. There were no hassles. The only minor inconvenience, which I did not bother to report until I checked out, was a slow-draining sink. All in all, I highly recommend staying here. 11. April 2015
Rated 3,0 out of 5,0 by Need new couch We booked a suite because we were visiting our son who is attending college in Rochester, and wanted the space to hang out and a sofa bed so he could stay with us. The problem is that the couch is old and the cushions flat making the couch very uncomfortable to sit or sleep on. Also the thermostat of the heater in the living space was broken so the heat kept coming on no matter how low it was turned down, causing the room to get hot, so it had to be turned off. 10. April 2015
Rated 4,0 out of 5,0 by Average stay This was an average experience, but acceptable. Staff were very friendly. However, it would have been nice if I were allowed to take my complimentary breakfast to my room while getting ready for my business day. I was told it is "not allowed." Close proximity to shopping and business purposes. Clean room with clean, nice linens. Heater made loud noises so my sleep was interrupted. 9. April 2015
Rated 4,0 out of 5,0 by Comfortable room Room was comfortable and a good value. Breakfast and internet was included which is a plus. Room could have been a little cleaner. 9. April 2015
Rated 4,0 out of 5,0 by Family Visit We were in Watertown to visit our son who is in the ARMY. The hotel was friendly and clean. 9. April 2015
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