Rated 3.9 out of 5 by 399
Rated 4.0 out of 5.0 by Andrews@54 Comfortable bed and great service
The rooms were clean and updated the staff was very friendly and efficient.
June 14, 2016
Rated 2.0 out of 5.0 by CWS12345 Fashion over Function - Italian Style!
Let me just start by saying that the two stars that I did give here were for the cleanliness and for the staff. Nothing to blame here on that or them. Where this hotel REALLY fails is in how it's set up and the "misinformation" that it gives to potential guests.
So was traveling with family, and had a night stay in Rome before my flight back to the USA. Looked around for a hotel, and while there were a few hotels closer, the Holiday Inn was a little cheaper and offered a "free" shuttle to the hotel. Well when we get to the airport, we now see that the shuttle runs about every 2 hours. Based on our arrival time, we would have to wait about 90 minutes for the next shuttle. Taxi now costs us 40 Euro from FCO to hotel. A little mad at this point, but just wanted to get to my hotel room to relax so we paid it. We get there and check in was easy (friendly staff as i mentioned). Head up to room (nice clean room) and think to myself that it's hot and a quick swim would be great. (saw nice pool on website). Well pool closes at 8:00 (20:00)...What??? It's still light out? Wow....ok, move back to room and family is hungry. Head to restaurant (only choice in the area so you're stuck there) food not bad, but options were little. Getting tired, so we start bedding down for the night. Go to "business center" to print out boarding passes. PC's are on dial up internet, and the printer doesn't work. This is a business hotel??? Move on to the front desk to organize the shuttle back to airport in the morning. Have a 10am flight out. We are then told that the shuttle back costs 4 euros per person. What??? Website says NOTHING about the fee to get back to the airport. NOTHING. Thought that this was a little underhanded and wasn't happy. Well in order to get to our flight on time, we'd have to take the first bus at 7:00am. Pay the 12 Euro fee for three of us and then ask what time breakfast starts. "7:00am sir" What??? We paid for breakfast when we booked our room! Now we can't eat and lose money there too. It was just a really bad experience to say the least.
June 14, 2016
Rated 2.0 out of 5.0 by duttray HI
As stated during the survey, since my stay was for business purposes, I did not appreciate the loud music until late (24:00) and looking out the window, there wasn't any need; everyone was seated and chatting, no need to wake up the neighborhood, at times I couldn't hear the television!
As far as the breakfast is concerned, the overall quality was only sufficient, the juice machine was constantly broken (working badly), staff were overly familiar and at times just blatantly rude.
June 13, 2016