Rated 4,0 out of 5 by 187
Rated 4,0 out of 5,0 by rd19 the hotel is good
the staff make this a pleasant stay. All very helpful.
Especially Hannah at reception - she goes the extra way to make the stay pleasant
25. August 2014
Rated 4,0 out of 5,0 by Shelley10.8.14 Reasonable hotel for area
Easily accessible from motorway and in quiet spot (unless wedding guests are staying!) Small rooms but adequate
23. August 2014
Rated 2,0 out of 5,0 by Bonheur Holiday Inn Runcorn only
Brent Cross Fabulous, Heathrow excellent.
Runcorn roller coaster.
Some staff go the extra mile and are superb and accommodating. One IS as a real problem and spoilt the whole experience. Regular break fast run outs and at dinner kept waiting for totally unacceptable time to get the order in and to get for delivered. Real problems in the restaurant.
Beware some are excellent spoilt by one or two.
21. August 2014
Rated 5,0 out of 5,0 by Reckit Excellent, relaxed stay.
Six of us stayed in 3 spotlessly clean twin rooms for 2 nights and thoroughly enjoyed the stay. Staff were very friendly and helpful and made us feel welcome. Excellent bar and plenty of comfortable seating in the bar and lobby area, even has a pool table. We only ate breakfasts in the hotel and although slightly pricey there was a good range available and you could take as much as you wanted. Again staff were very attentive and friendly. Overall a great place to stay and we will definitely be back again.
18. August 2014
Rated 4,0 out of 5,0 by Svalto Exceptionally Friendly staff
This hotel combines high standards of food and accommodation,with the added bonus of exceptionally friendly staff.The staff give it the personal touch to make you feel welcome.They were cheerful and chatty to us who had been before, caring to sole travellers, and respectful to those who wanted privacy.We had a couple of minor problems over newspapers and a query on the bill, which were resolved quickly and efficiently.We felt that customer service was their top priority.We had an excellent stay and hope to return next year.
16. August 2014
Rated 5,0 out of 5,0 by KittyM123 Great location, good value for money
It was excellent for what we needed. Good value for money, gym and pool facilities. Prompt service and friendly staff. Very helpful with information required. Room was extremely quiet and the beds were so comfortable. The only fault was that there wasn't enough choice of drinks in the room. Only two tea sachets which doesn't give you enough for one in the evening and one in the morning and there is never enough milk. This is common though and not related to this hotel. Can recommend to anyone who wants a clean room with hot and cold water, comfortable bed and good location for Cheshire and Liverpool. Didn't eat in restaurant in the evening - headed to Chinese in Frodsham - best chinese we've ever had!
15. August 2014
Rated 5,0 out of 5,0 by dmb123 excellent service
we had another fab stay and can not say enough about how welcoming the staff were.
12. August 2014
Rated 4,0 out of 5,0 by judith m good hotel
very busy on arrival due to a coach load of foreign tourists but check in staff coped well and we did not wait long ..good hotel for stopover on route to wales..
12. August 2014