Rated 4,2 out of 5 by 97
Rated 5,0 out of 5,0 by Gogtats Great stay
The room was clean and tidy. The staff were the most friendly and helpful I have come across in a very long time and it was a pleasure to stay here.
27. November 2013
Rated 4,0 out of 5,0 by LuckyFather1234 Usual Excellent Staff
I have stayed at Runcorn Holiday Inn for over 12 months now.
The staff are excellent.
9 out of 10.
Only minor issues exist one being their inability to set the alarms for more than one day.
Been like it since I started saying here but not an issue.
I would reommend it here
26. November 2013
Rated 2,0 out of 5,0 by SteveandZoe Expected more from a Holiday Inn
We stayed one night at the Holiday Inn Runcorn and its fair to say that our stay was slightly under par for what we have come to expect from the Holiday Inn brand.
The hotel itself is obviously old in construction although this applies to other Holiday Inn hotels in the UK however this one has not been properly updated for about 25 years. The corridors look like nothing has changed since the 1980's and the furniture in the room was tatty, worn and unusable (ie the drawers were screwed shut and handles removed).
We had a poor experience at dinner where we were welcomed in, sat at a table then forgotten about only for the waiter to inform us that two members of staff had not turned up for work. This being said he was working very hard and tried his best to cater for everyone on what was a very busy service, I even felt like giving him a hand at one point!
It is said that it is the little things that make all the difference and when a comb was brought to our room after calling reception, we were really impressed by the speed and professionalism in the way that this was carried out.
The staff at the hotel are really friendly and welcoming however the hotel itself is what it is, reminiscent of the motel in the 1980's TV programme Crossroads. Breakfast was good and it was the first time I have seen an automatic pancake maker, shame our 10 year old wasn't with us as she would have been in her element.
19. November 2013