Rated 3,3 out of 5 by 113
Rated 4,0 out of 5,0 by HFAM Another Great Stay for the Right Price with Excellent Staff and Service
Once again we returned to Holliday Inn Saddlebrook this past weekend. As always the staff and service was excellent. As always Angel was the best, always pleasant and smiling when we came through the door, handling our needs courteously and professionally; Thank you for that. We met "new to our family" desk staff this past weekend as well and they were great also; thank you Marilyn, Sam and Deborah. Also thank you to our housekeeper who put up with us for 4 days. The staff is professional in all situations positive and not so positive. Thank you to all for making our stay great! We will see you all at Thanksgiving!!! Keep up the excellent work.
3. September 2014
Rated 1,0 out of 5,0 by Breezy19 Poor Experience
I'm a dedicated Holiday Inn guest. I must say that this was the worse experience of any previous stay. The hotel was not clean and the run was also not clean. The lock on the hotel door was broken and the staff person working the desk that night wasn't concerned about it or finding another room for me. In addition, the gentleman didn't acknowledge my Gold status. I will not be staying at this hotel again and will consider my future stays at other Holiday Inns.
I must acknowledge that Angel was very pleasant and apologetic the next day during my check-out and voiced his concern. He truly seemed to hear my concerns. I wish him the best and hope the hotel works to train other staff to the customer-service focus that Angel displayed.
3. September 2014
Rated 2,0 out of 5,0 by vane26 What happened to Holiday Inn?
We stayed here simply because it was the cheapest rate we could find in the area. After arriving and checking in, we immediately started looking for a rom elsewhere but everything was too expensive. Simply put the hotel is old and dirty. It needs a major refreshing soon. Our room was stuffy. The carpets were dirty. The linens and curtains were dirty. The tub was rusty. Our AC was set at 60 and it was still hot. There was no mini fridge which we were expecting but had there been one it probably would have been dirty. We will never stay here if ever in the area again. The front desk lady was nice that was the only good thing.
20. August 2014