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Rated 3,7 out of 5 by 224 reviewers.
Rated 2,0 out of 5,0 by Broken toilet since first night Checked in and immediately noticed that toilet watercloset is open like somebody repaired something. Tried flushing the toilet and reported to front desk immediately that it is not working. Spend the next 6 days in the room with broken toilet flush. So disappointed about not having anyone to fix the problem. My last 2 days are even worse. Shower drain is clogged and water is building up on the tub. 26. Juli 2014
Rated 1,0 out of 5,0 by Not what i expected I had a couple of friends staying in several rooms, which the stay was uncomfortable because staff would be knocking on our doors for no apparent reason, asking to vacant the room because we where 5 people in one room, and to please go back to are rooms. I understand we cannot sleep in a room with more than 4 people in a room; however, my friends and i where hanging out in the room. I do not see a problem if we hangout in a room, but to take us out and ask us to go back to our rooms. At checking, i was not recognized as an IHG member. However, it was easy to check in and get to our rooms. I was just disappointed my stay was not what i expected because of how staff treated my friends and I. 23. Juli 2014
Rated 3,0 out of 5,0 by Sufficient, but not impressive. Not the glamorous idea of staying in "The City by the Bay", but supplied comfortable rest. 22. Juli 2014
Rated 3,0 out of 5,0 by Two Double Bed Room Not Adequate for Family of Four THE ROOM - The double bed was not comfortable for two adults or for one adult and one child. Our room had chipped, peeling paint from the bottom side of the wood shelf rack above where we hung our clothes. The bathroom also had peeling paint and damaged plaster along the shower tile edge. The shower curtain was not wide enough to close, leaving a gap opening for water to splash out. Prior to taking a shower, I noticed strands of hair stuck on the bathroom door when I placed my dry towel on the door hook. COMMON AREAS -The elevator to access our floor was quite small and slow. The 4th floor rooms' hallway was grim and uninviting compared to bright ground floor lobby and check in reception area. SHUTTLE SERVICE - The Hotel's SFO Shuttle Service to the South SF hotel was quite confusing because it was not singularly marked. I later learned that it was shared and advertised with other local area hotels. We were not made aware of this when I made these reservations and thus clarification came too late. My associate had waited more than one hour (10:00 -11:30 p.m.) for the multi hotel marked van that he considered a NoShow. We picked him up from the airport at 11:30 p.m.. We were off to a bad start. 21. Juli 2014
Rated 3,0 out of 5,0 by Not HI Express The headboards had 2 months of dust on top. The desk had big gouges in the wood. There was a shirt button on the floor near the bed right in plain sight so I doubt my room was vacuumed very well. There was paper under the bed. Just signs that the room cleaning is a 'once through' and not very thorough. The restaurant is 'meh' and slightly overpriced. I prefer the spacious, clean Holiday Inn Express down the block...at least you get a nice complimentary breakfast every morning. The staff here WAS very friendly, professional and helpful however. Many reviews complain of the airport noise, well HELLO you are next to the airport. The airport was our reason for staying here so of course you expect to experience noise. If you don't need easy airport access and have a problem with noise this is NOT the location for you, but aiport access and shuttle made life easy so I listed 'location' as both a pro and a con. 20. Juli 2014
Rated 3,0 out of 5,0 by Will not recommend Elevators shake a lot. Hall to room not very clean. Corner trim left in hallway for hours. Bathroom very small . Room not very clean and small. Not much room to move around. Bed not comfortable. Musty smell in room. 17. Juli 2014
Rated 4,0 out of 5,0 by Pretty nice place This hotel is very pleasant inside and my room was lovely. The bed felt wonderful and I slept well. There were a few little things that were annoying - my coffee maker didn't have all of it's parts (staff did respond quickly when I alerted them to this), I couldn't take a bath because the drain stop didn't work (I didn't report this), the internet was slow and room service did not answer one of the nights I was trying to reach them (I tried two or three times then gave up). Overall it's a pleasant place to stay and the staff were very friendly and responsive. 17. Juli 2014
Rated 5,0 out of 5,0 by Good Hotel for a Conference Above average for a Holiday Inn - I was pleasantly surprised. The rooms have been updated, the staff is friendly and helpful. The food in the restaurant is only average - taste is good, but the choice is very limited. Without a car, the restaurant is the only game in town. The ONLY real drawback is that the elevators are SLOW (worse than molasses in January slow). It made getting to the room and back on breaks from the conference a challenge. I would definitely stay here again, though. 16. Juli 2014
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