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Rated 3,8 out of 5 by 229 reviewers.
Rated 5,0 out of 5,0 by EXCELLENT CUSTOMER SERVICE! Went to San Francisco for my girlfriend's birthday. We were more than pleased with the hotel and great service. The only con in my humble opinion is- the room lacked a mini fridge to keep our leftovers in. 16. Juli 2014
Rated 3,0 out of 5,0 by Comfortable and convenient, but lacking good food and poor gym. The room was clean and comfortable. However the food left much to be desired and the gym didn't have any weights. Cardio only without room to even stretch. 13. Juli 2014
Rated 5,0 out of 5,0 by Very Good experience This hotel is situated in downtown area and near to several attractions. Rooms are clean and comfortable. Internet service is excellent. Bar and Restaurant service is good. The staff members are courteous and friendly. We enjoyed our stay at this hotel. One observation: the room was without refrigerator! The hotel should provide refrigerator in all rooms!! 10. Juli 2014
Rated 3,0 out of 5,0 by Dirty Hotel Stayed with my family for the Holiday. First room was disgustingly dirty. Front desk gave me keys to 5 other rooms, one out the five was OK. It's hard to understand as you can clearly see that it was a hotel newly renovated. Pool was cold and dilapidated. Room was noisy but they do provide ear plugs in the room. 9. Juli 2014
Rated 5,0 out of 5,0 by Great value and July 4th Fireworks from the balcony a bonus The is our third time staying at the hotel and the second time was a five years ago when we were getting the kids passports of which we renewed last month and we stayed at another location in the city. This time, my family and I came to San Francisco to drop off our Au Pair the next day at the airport so we thought that we would stay downtown and then go to Pier 39 to watch the fireworks display. Much to our delight we ordered last minute room service at 9:55 pm and it arrived promptly 10:07 pm which was the end of the shift on a holiday night. We appreciated the staff looking after us as we travelled from your location in Albany, OR so we had a long day of driving. The bonus of our stay was the view from the 10th floor balcony where got to see all the firework displays off on the horizon for about 3.5 hours and we did not have to make the long trek down to the waterfront. Congrats to the staff on a great stay. My only suggestion is that I know the hotel did a renovation about 5 years ago and the rooms are in need of a few touches of urban modernization. Bravo team!! 8. Juli 2014
Rated 5,0 out of 5,0 by Great staff Front desk was very helpful in securing low fare cab and providing general information about restaurants and different areas of the city... 7. Juli 2014
Rated 5,0 out of 5,0 by Bad Parking You should post on your website that the parking garage is limited to vehicles smaller than 6'6". We drive a full sized Dodge Ram 1500 and had no choice but to park in your garage since we had prepaid the 40-some-odd-dollars for parking (due to booking requirements) and were not about to drive around the city looking for overnight parking. 7. Juli 2014
Rated 5,0 out of 5,0 by Lost Diamond Ring We stayed the weekend of Pride and we were in the middle of everything the hotel was great . Another thing I left my diamond ring on the bed and forgot to put it away before I went to sleep woke up next morning got ready and left. Forgot all about it until the next day called the hotel and talked to house keeping but they didn't see it talked to the front desk and asked if they rented the room out that day they said no told her what happen and she said she could send someone up to check got back on the phone and asked me what kind of ring was it I told her it was a gold nugget with diamonds and she said they found it .That just shows you that there is still good and honest people out there I want to thank again Livia and David you guys are great 5. Juli 2014
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