Rated 3,7 out of 5 by 177
Rated 1,0 out of 5,0 by countrybear Bad Service
As a Gold member I have never been treated with disrespect as what happened in San Francisco. Because we had to make 3 different reservations due to using points for one night in the middle of our stay, we had to continuously (3 Times) travel to the front desk and check out and check back in. On the Sunday 02 February we attempted to check to follow through with the process in the Priority Check in line. Your promise to Priority Club Members, only to be told this line is closed by Ana. She was rude and inconsiderate, and as we walked past me she flipped her hand at me making her statement. I would not re approach the counter due to this. So my partner went to check us back in, asked for the front counter agents name, after explaining what happened, Management was never even offered to help resolve onsite. I believe this agent was posibly from Hawaii, I don't have a name. No apology from her neither for the events earlier in the events earlier in the day. I do travel periodically for Federal Government Business and leisure, and this really makes me wonder how important are the IHG members?
1. März 2014
Rated 4,0 out of 5,0 by Godrocksme Great Hotel, Great City
I always enjoy staying here. Close to most things I need and there is plenty of parking and places to eat close by. The restaurant has a great breakfast buffet and the varieties of menu items are just right. The staff always makes me feel welcome as they do to all people who come in. They are very accommodating to many groups. I just like it here.
18. Februar 2014
Rated 5,0 out of 5,0 by ondarox77 Great Hotel and Excellent Staff
I love staying at this Holiday Inn due to it's convenient location, clean and comfortable rooms and wonderful staff. The employees always greet me by name, YES they remembered my name and are super friendly. Kudos to Benny, Ana and David the front desk manager, they are always fast and efficient and are truly genuine. I am looking forward to seeing the new front of hotel when it is completed. One request that I have is to work on the sliding glass doors in the room, they are very hard to open and need repairing or replaced.
13. Februar 2014