Rated 4,2 out of 5 by 242
Rated 5,0 out of 5,0 by Zanny61 Staff and Service!!!
I am very grateful for a most pleasant stay at the Holiday Inn Golden Gateway on Van Ness Avenue in San Francisco. My husband has been undergoing cancer treatments and is often in a lot of pain and very weak most of the time. We came to SF due to an appointment the following day at UCSF Cancer Center. I reserved a room with a king bed and included the parking package deal, and at check-in I asked whether there was a room available with a sunset view, or possibly even a corner room (just to make things a little nicer). I'd heard about the corner window rooms having exceptionally beautiful views. Well, the lady found a corner window room available. However, when I realized it's an extra $30 for that room, I declined -- didn't realize it would be more. When I declined, she then offered the room at no additional charge from what I was quoted for the regular room package! I am very grateful for her service and going the extra mile for us. Also, the room service was outstanding! My husband was too ill to go to the downstairs restaurant, so we ordered room service, and the gentleman provided first-class treatment all the way. I give this Holiday Inn experience a perfect 10!!!
30. November 2013
Rated 4,0 out of 5,0 by SFGuest Thumbs Up
A few days ago I stayed at the Holiday Inn San Francisco-Golden gateway. It has been a while since I had stayed at a Holiday Inn and the reason I selected the Golden Gateway was that it was close to my daughter’s apartment.
My stay at the hotel could not have been better. Everyone on the staff (doorman, reception, housekeeping, and restaurant) was courteous, friendly and helpful. The management deserves high praise for the coaching and training of the staff. My room was comfortable and nicely appointed, the price competitive and in a city like San Francisco quite fair. The daily fee for parking hurt a bit but completely understandable given the location. If I was to complain at all, it would be about the noise. I could hear my neighbors (slightly) through the walls and the street traffic from the busy Van Ness Boulevard. However this is negligible at best and in no way detracted from my stay.
Kudos to the great staff. I would definitely stay there again and I would recommend the Holiday Inn Golden Gateway to anyone visiting the bay area.
29. November 2013
Rated 5,0 out of 5,0 by BeachPug San Fran Fun
What wonderful staff and accomodations! We are Platinum Elite and we were treated that way. What pleasant people. The upgraded room was wonderful and the gentleman who checked us in was incredible kind. Really appreciate this hotel great location lounge was very nice we will stay here again. Only down side was 40.00 guest parking seemed very high.
27. November 2013
Rated 1,0 out of 5,0 by SGDC Bad ironing board/iron=Bad experience
Basically, the hotel room's ironing board collapsed; one of the legs was broken. So I put the ironing board on the desk, and turned on the iron. I started ironing my white shirt, and quickly noticed the iron was emitting a black, staining powder. I used another shirt.
I went the lobby, reported the issue, and the front desk clerk promised to send another ironing board and iron. Neither showed up. The next morning, I called the front desk and asked for an ironing board and iron. Neither showed up. As I checked out the hotel, I complained to the front desk clerk. I hope this isn't how Holiday Inn regularly treats its customers.
25. November 2013
Rated 5,0 out of 5,0 by joecai Everything is great except staff needs more training
The location, room and all other amenities are great except the staff. The front desk staff obiviously needs more training and need to be more flexible. With all the stays, my wife has always been able to check-in on behalf of me, while I am the drive in the car. Yet, the lady inisisted that i have to be presented in order to check-in.
We have a total of 4 nights but under two separate reservations due to our change in plan and the first reservation was already pre-paid. The front desk first told us that we had to check-out and then re-check-in later the day as this is the policy. We said "WHAT???" We called the 800# when booking our second reservation and the rep told us that she will take care of everything, noted both reservations clearly so that we wouldn't need to change the room.
The same occured to our previous few night stays at Monterey and the staff were experienced enough to easily acknowledged the two reservations without any problems. So we really don't under why can't a Holiday Inn in a big city do the same! Luckily, we went back down the next morning and got a very experienced gentleman (sorry that we forgot your name but he's a dark color built man in his 40s). We told him our situation and he immediately told us that it is not a problem at all. We can surely stay in our room without the need to check-out and check back in later the day. He took care everything for us easily. Your hotel is lucky to at least having him there.
Separately, the staff serving the breakfast area was horrible. We waited for 10 minutes for our coffee to be served, then waited another 10 minutes attempting to order our fresh omelette. Other staff wouldn't even care about you if they are not responsible for your table! Our waitress was no where to be found in that 10 whole mintues. After we finally got a woman's attention and made our order, she came back 10 minutes later just to advise no more spinach (in a very unfriendly tone)!!! We finally got fed up and simply canceled our order, stood up and left. They dared to charge us $44.00 for two breakfasts.
I've been staying under various IHG hotels throughout our 3-week trip. We were at French Polynesia, then drove from San Diego to San Francisco (not to mention other IHG hotels that we have been staying throughout these years). All hotel staff were very friendly and knowledeable except yours, which is pretty shocking as San Francisco is such a major city. Those staff (two asian ladies in the front desk and those in the breakfast area) that we have encountered were so rude and unexpreienced. They can't even be comparable to a staff located in a little town!
Besides the staff, everything else, including the location of the hotel is great. I would go back to this hotel if visiting San Francisco again. Hopefully, I don't have to confront those unfriendly staff again!
23. November 2013
Rated 5,0 out of 5,0 by Mommieo Amazing views! Inviting atmosphere.
I was so pleased with this hotel! I felt comfortable from the moment I checked in. The room was beautiful and clean and the view was amazing!
The staff was friendly and welcoming. It will be my home away from home in San Francisco!
22. November 2013
Rated 2,0 out of 5,0 by disappointedwstay Cold showers, no apology
I've stayed at this hotel several times before and thought it reasonably priced for the level of amenities. My most recent stay however was quite disappointing. I called for extra pillows that were never delivered. The lunch staff was clearly overwhelmed. My husband was in the shower when the water suddenly became icy cold. He moved out of the main spray, expecting it to warm back up again. After 2-3 minutes of ice water, I called the front desk. I was told that they hadn't expected so many people to shower at once(?!!) and that the engineer would adjust things shortly. We did eventually get enough warm water to thaw out my husband. I found it particularly disappointing that the desk clerk didn't call back, we didn't hear from a manager and we were paying a higher room rate than we'd previously paid for this hotel.
21. November 2013
Rated 5,0 out of 5,0 by jeejee Awesome and friendly staff!
Awesome location of the hotel, little further out of the city center, but walking distance (20-30min). Next door to WholeFoods and last stop of the California Line Cable Car. You should definitely get a 7 day munipass for $28 in the local hotel shop. You can reserve your shuttle for $14 to SFO (cab is more like $60). All in all - great hotel!
19. November 2013