Rated 4.3 out of 5 by 855
Rated 3.0 out of 5.0 by Climate Change party in room next door
The party in the room next door Friday night until 3am Saturday morning left little time for sleep. Everything else was excellent.
February 4, 2016
Rated 4.0 out of 5.0 by lylia Nice location!
The location is good, the price is ok and the room is basicaly like in the picture.
February 3, 2016
Rated 3.0 out of 5.0 by pblack The price is just cheaper
Overall stay was average and only because of the price. Service was over-rated compared to other reviews. Arrived about 1pm and asked if I can have an early check-in, but was brushed off and was told "your check-in is 3pm". Of course I knew and that was why I requested for early check-in after about 18 hours of travel. Basic customer service standard was lacking.
Location wise, it is only good if no intention of shopping as it is quite a walk to Union Sq and with the sloppy roads it just made it worse. But there are cable cars to help you move around.
Breakfast and dinner was average. Price of dinner was reasonable.
Have been to other Holiday Inns where the customer service was way better and it really felt home.
January 31, 2016