Rated 4.3 out of 5 by 764
Rated 5.0 out of 5.0 windows
The only issue I had was the fact the windows were dirty, spoiling my view from the 25th floor.
October 5, 2015
Rated 4.0 out of 5.0 by Ash3033 Great location and view
Overall, great hotel! Convient location, had a room on the 23rd floor with an amazing view of the city and bay. Room was comfortable and very clean, a bit noisy from the street, but it is a city and should be expected. The room was very pricey to me, but it is San Fransico, everything is more. For the most part the staff was really nice, there was one older lady with glasses that looked absolutely miserable and when I asked her a question gave me an awful look like I inconvienced her and wasn't very helpful. Her tone and body language were just not appropriate for someone in the service industry. The rest of the staff was great, very friendly in all departments, front desk, housekeeping, restaurant and room service. Also, we had to print out tickets for a Giants game, and the business center charged us. I wasn't on the computer more than a minute and was charged the minimum 5 minute rate, I have never had a hotel charge for a business center.
Overall we had a wonderful stay, and we were so sad to leave the city, we loved it!
October 4, 2015