Rated 3,9 out of 5 by 87
Rated 5,0 out of 5,0 by Mrs Buddy Checking out
We went to breakfast and paid our bill. Then we went back up to the room and our keys wouldn't work. They had cancelled them. There also seemed to be confusion within the staff about checking out. It was 6 a.m. - maybe that had something to do wit it.
We didn't get out "goodie" bag when we checked in. Also we are used to the buffet breakfast and was disappointed that it was menu selection.
However, none of this will keep us from using Holiday Inn or Holiday Inn Express again.
15. Februar 2014
Rated 5,0 out of 5,0 Hidden Secret
This is a very well managed hotel.The staff in this hotel epitomizes the true meaning of hospitality. They genuinely care and call you by name.Service was excellent in both restaurant and front desk.The rooms are clean and well appointed.
9. Februar 2014
Rated 3,0 out of 5,0 by Hcheah Not Quite the Holiday inn I am used to.
Went to the Holiday Inn in South San Francisco by mistake. The staff there made no attempt to direct me to the correct. one. Just told me to go to south of the airport. I found the hotel to be quite old and in need of a renovation. I was given a handicap accessible room which I hate. Showers have no water pressure and a double bed I could not care. The room is just set up wrong with the coffee pot and the sink in opposite ends of the room.
The room keys are a relic from the past. Quite often I need to stick it in and out several times before being able to get into the room or hotel door. No fun when I have my hands full.
Front desk staff are a great example of apathy. No greetings. Just here is your key and so long.
Pricewise this is the most expensive Holiday Inn I have encountered since I left New England. On top of that breakfast is not included.
4. Februar 2014