Rated 4,1 out of 5 by 230
Rated 5,0 out of 5,0 by The Dude II Sanibel
Great place to relax. Beach was peaceful and kids were at a minimum, except for the pool. Different vibe from Fort Myers Beach...good way to end trip.
26. Juli 2014
Rated 5,0 out of 5,0 by Caviar Comfy room
Had a very nice room. definitely big enough for 2 adults
The staff is awesome, tho , we did not need to ask for
Nice heated swimming pool.
Awesome burgers at their restaurant
very nice and relaxing
23. Juli 2014
Rated 2,0 out of 5,0 by Tstpeter43 Poor Customer Service and Staff
The hotel itself was nice and had easy access to the beach. But the hotel staff was less than professional. My daughter fell on a step by the pool due to negligence in maintenance by hotel. Not one single hotel staff member came to help us even though they witnessed the fall. We had to call the front desk ourselves to try and get help to get her to the room. They had not wheelchair and provided us with a walker. The manager would not come down so we could fill out an incident report before taking her to the ER. She sprained her ankle very badly. The manager would not give us a copy of the report for our records. We were stuck in the room the rest of our stay. Not once did the manger ask if we were OK or if there was anything they could do. The maintenance fixed the step right away, while my daughter was still on the ground and we were trying to get her up. When we checked out we asked to speak to the manager and tried again to get a copy of the incident report. They refused. We called three times and left message for the manager to call us and no one has returned our call. They know they are at fault for the fall, they will not take responsibility and all we are asking for is the incident report so we can try to get her ER charges covered. I have never seen such an issue with the staff at any hotel like we did here,. Very disappointed.
20. Juli 2014