Rated 4,3 out of 5 by 101
Rated 5,0 out of 5,0 by Simon05 Great Friendly Service
This is a great place to have meetings, local to the airport. Food was good and the staff are very friendly - the restaurant went out of their way to accommodate my needs. This is my second stay here in a month and I will be back again.
29. August 2014
Rated 1,0 out of 5,0 by ABNGHOST82 Good facility and GM - "Executive" Room: Not So Much
First and foremost, Frank, the General Manager on duty did an awesome job addressing the concerns below and accommodated us in every way possible.
We were in town for a funeral and I had booked several rooms for our family.
First problem. I was under the impression we booked an Executive Suite but, upon arrival, learned it was only an Executive Room and Suites were not available. The intent was to have a primary room were family members could meet -- like a suite with a sitting area, but this did not exist. Two quick points about this. I'm not getting into the semantics of Executive Room vs Executive Suite but there was NOTHING executive about this room. When I asked the front desk representative what made it an executive suite she outlined it was the larger TV, Starbucks coffee, and that the room was on the quiet side of the property. My son has a larger TV in his room and I would not use a 'larger' TV as justification for Executive Room. Bottom line: The room would not be considered Executive by any other hotel chain and the fact that this room was overpriced is disheartening.
Second, breakfast wasn't even included in the Executive Package...but it was for our family members that were in the Standard Room. Again, how can you label something Executive and there is nothing executive about the room?
Third, how is orange juice not included in breakfast? Also, I completed a quick survey for 500 points....do you know this survey is misleading? It asked me how I liked my free breakfast! The breakfast wasn't free!! Change the survey.
Fourth. I believe Karla was her name. She needs additional training in the customer service area. When I approached the front desk with these issues, I told her I was going to complete a review online. She told me, "Do what you need to do." Then, after I spoke to Frank, who addressed every single one of my concerns. Karla was the lucky employee that delivered our Complimentary breakfast and drink vouchers and asked "If I was happy yet." I couldn't help but smile. Her tone wasn't at the condescending level but it was clear she knew where the line was.
Fifth, shouldn't complimentary drinks and breakfast be the standard for an Executive Room? Especially since the comparably priced property right across the street offers Happy Hour every night.
Thoroughly disappointed. Probably will not return since there are far better options in hotels. The only reason I chose Holiday Inn is because I had points built up from business related travels years ago and only needed a few more to get a free room.
27. August 2014
Rated 5,0 out of 5,0 by OC tripper Great value for great area
Was on the business trip and booked this hotel and wasn't disappointed. In general like to stay at Holiday Inn for their consistent quality and service.
My only non-positive comment is how loud the AC unit are in the rooms. I am a light sleeper and the noise of the AC does effect my quality of sleep.
26. August 2014
Rated 3,0 out of 5,0 Comfortable room and amenities
Hotel stay was good. Had an ant problem in a 1st floor room by the pool. Other than that the hotel was fine.
22. August 2014
Rated 5,0 out of 5,0 by OilGuru Excellent for Business or Pleasure
Rooms were very comfortable and food was very good. Hotel staff was excellent to respond to my needs when all ice machines were not working or out of ice. One to the maintenance staff quickly addressed the problem and directed me to the lounge for ice. Would stay here again for business or pleasure for sure.
21. August 2014
Rated 5,0 out of 5,0 by bigdog15 Great Stay at this location
The staff was excellent. I found everything to be clean and well kept. Easy access to major highways. I had a great stay.
20. August 2014
Rated 5,0 out of 5,0 by Norma888* Great location
I visit this location multiple times a year for business, being near John Wayne Airport is a bonus. The staff are all very friendly, extremely helpful, from check in, to the banquet staff, the restaurant, and housekeeping....I've never had anything but exemplary service. I would highly recommend this location!
19. August 2014
Rated 5,0 out of 5,0 by BusinessTravel21 Friendly staff
Enjoyed my stay at the Holiday Inn Santa Ana - Orange Co. Airport while in town on business. The staff was friendly and the room was spacious and comfortable. The breakfast was better than most comparable hotels, which was nice.
19. August 2014