Rated 4.5 out of 5 by 464
Rated 4.0 out of 5.0 by MasonNYC Decent hotel but the billing is a mess
My first stay here was a mess in terms of the billing I received. I booked a reservation online and when I arrived the guy at the desk told me he could not find my reservation. He asked me for the IHG account number which I gave him, and he said he was able to sort out my room.
It turns out he didn't sort out my room! Instead booked me in another room. I ended up being charged for 2 rooms for the same duration. When I inquired with the billing department it turns out they did not refund me the proper amount either, turns out they got some figures blended with the actual guest that stayed at the other room I had been booked with and probably screwed up that person's billing as well.
Make sure to avoid the man with the glasses at the reception when checking in at this hotel! He will cause a storm of problems for you.
June 29, 2015
Rated 5.0 out of 5.0 by ChrisJ48 Clean and inviting
My room was clean as were all common areas in the hotel. All staff were friendly and helpful, when asked a question. My experience in the restaurant, was five star. Wonderful. Enjoyed having a cocktail and popcorn, by the outdoor fire pit. VERY nice experience overall.
June 29, 2015
Rated 1.0 out of 5.0 by kevin rosa front desk rude
ussauly stay here when in saratoga, this visit and last was the worst.prior to this visit they gave a room promised to us away after waiting 3 hours. This visit they gave us a room that was dirty ,ant and bug invested said only one left . as i stood by desk they gave upper rooms to people just coming in without reservations as well. The room was noisy , small uncomfortable beds. note paid full price. Shame .Breakfast buffet was cold and old.
June 26, 2015
Rated 5.0 out of 5.0 by JConcert HI Saratoga Springs
Excellent location, friendly staff and very clean rooms.
June 23, 2015
Rated 4.0 out of 5.0 by ecw68 Great pool
We particularly enjoyed the pool. It was always clean, towels available and a great place to exercise daily.
June 23, 2015
Rated 5.0 out of 5.0 by City Cousin Clean, convenient hotel
Stayed here for 2 nights in June 2015. Our room was clean with modern furnishings. Bed was comfortable. Plenty of lighting and outlets. Closet is tiny but held everything we needed to hang. Room has iron, ironing board, hair dryer, fridge, microwave and coffee maker. Staff was very friendly.
There's a 24 hr. Dunkin Donuts right across the street as well as a MCD's and a Stewart's.
Just a short walk (5 mins) into the heart of Downtown Saratoga Springs.
June 22, 2015
Rated 5.0 out of 5.0 by 老马在上海 位置优越，环境优雅；
June 20, 2015