Rated 4,1 out of 5 by 214
Rated 3,0 out of 5,0 by millik Used too many times
This is quite a large hotel which is used more for conenience rather than preference. It is very deep and built on a slope which means lots of stairs (no lift) and a very long walk to your room if your are at the back of the hotel. Some of the rooms are dated and tired and need a facelift. The hotel is quite expensive even though we have a corporate rate and I tend to stay at other Holiday Inn's in the same area which are normally cheaper and more modern. I always seem to have to wait at check-out and the last stay was no exception. I checked out at a peak time with a queue of 6 people and only one receptionist. Has a good lobby with plenty of space and seating. very close to the M26 but no real noise issue. As a Gold member I receive free internet which is painfully slow. Some of my colleagues who stay don't have this priviledge and have to pay a high price for a poor connection. Try Rochester or even Ashford North - better value.
28. Oktober 2014
Rated 3,0 out of 5,0 by Deejat disappointing sums it up!
Room was basic but clean and had a view of a tree up close.
Room service was disastrous (first attempt they dropped the tray. Second attempt was cold.
Breakfast was very expensive. Cold or undercooked and most items were 'on the way' so had to return to the buffet several times. Chaos...
26. Oktober 2014
Rated 5,0 out of 5,0 by Denise89 Excellent value for money
We stayed for 2 nights over the weekend of the British Superbikes at Brandshatch. The location was ideal, the service was excellent. The staff were so helpful and friendly, nothing was too much trouble. The service provide to myself and family was 1st class - would highly recommend.
The room was clean and comfortable and we had a lovely relaxing staff between our hectic schedule at racing - thank you
24. Oktober 2014
Rated 1,0 out of 5,0 by w0000d1 Awful Experience
Room smelt of mould/damp.
Slow getting drinks at bar
Breakfast quality of food low
Overall tatty and tired rooms.
21. Oktober 2014
Rated 5,0 out of 5,0 by SXD12 Excellent Hotel
Friendly staff who make you feel welcome. Excellent hotel for both business and pleasure.
17. Oktober 2014
Rated 5,0 out of 5,0 by J9tours Lovely, comfortable hotel and great value for money
This a very nice, comfortable hotel. The rooms are very spacious and clean and it is wonderful that you can still book smoking rooms. The rooms are equipped with everything you can need. Has a very nice courtyard garden and comfortable lounge area. The staff are very friendly and helpfull. The bed, breakfast and dinner deal is absolutely fabulous value. Have stayed here twice now and will definately be back again.
12. Oktober 2014
Rated 4,0 out of 5,0 by Travels101 Business Trip
Only main issue is that the post code doesn't work with sat nav systems. Had to call reception who explained the best way would be to head back towards London, join the motorway and take junction 2a off then immediately turn left, once we had done this it was easy to find, however starting point was Tunbridge Wells and ended up driving miles past it on and having to turn back on ourselves. Recorded directions are only if you are coming from the Dartford Tunnel/Bridge which we were not so far from helpful. Would suggest this is changed and someone asks the reception for the correct directions which can then be recorded. Would have made a long business day a lot shorter if we had been able to drive directly to the hotel. You also need to check you IHG membership has been logged this was missing on the booking despite using the online membership forms
9. Oktober 2014
Rated 4,0 out of 5,0 by Vectis1 Ideal Location
Maidstone, Sevenoaks and Brands Hatch - make this hotel an ideal location as a base. Good food, service and comfortable rooms.
9. Oktober 2014