Rated 5,0 out of 5,0 by JohnandDawn Returning happy customer
I use this hotel all the time through work, and took my Wife for our anniversary - pleased to say she was impressed; the staff were courteous and helpful, we were offered an upgrade, we enjoyed the leisure facilities and bar including an excellent meal in the restaurant. Despite there being 2 rugby teams staying during our first night and a Wedding during the second, the hotel ran smoothly and there wasn't any untoward behaviour, even breakfast was a nice efficient experience. This hotel is smart, modern, and a lovely place to stay, and ideal for visits to Hampton Court & Kew. Also there are some nice walks available along the adjacent river Thames. Highly recommended, we will be staying here again before not too long. Thank you all at HI Shepperton!
8. Mai 2013
Rated 5,0 out of 5,0 by Birdie11 Would be very happy to stay here again
My husband and I stayed here over night for a family wedding and were extremely happy with what we found after reading some negative reviews from other people who were either expecting 6-star plus accommodation or just get a buzz from being needlessly negative.
We found the staff from Reception, the serving staff at the wedding reception and the staff at breakfast to be very helpful, efficient and polite. Oh, I must say the breakfast here is excellent!
The bed in our room was comfortable and the whole room and bathroom were clean. Why do people keep going on about the air conditioning? Ours was on and it merely 'purrs' compared to some we have put up with around the world.
Another thing I liked was the fact that this hotel is in a peaceful location
I thoroughly enjoyed our short stay ..... pity it wasn't for longer.
4. Mai 2013
Rated 3,0 out of 5,0 by alwayslearning Regular customer, poor experience the last two stays
As a platinum member I frequently stay in the complete range of IHG hotels through out Europe, in particular I stay at Shepperton Holiday Inn every few weeks on business as its location is suited to my meeting venues.
The hotel has a pleasant and airy bar and lounge area, the menu has a good variety and the food is always well prepared and served promptly. The service in the bar/lounge area is very good, with the team there being very diligent and helpful.
My last two stays have been spoilt by a common, amongst other reviewers, problem.
During my stay a few weeks ago, when the weather was cold, the air conditioning system was so noisy I had to turn it off to get some sleep, this left my room in the morning freezing, then last week the weather was warm and sunny the system would not cool the room despite my best attempts to change the settings etc on the thermostat. The room was a balmy 24 deg C when I awoke..not nice.
Come on Shepperton owners/management make the investment to upgrade/mend the system sorting out an otherwise good hotel
2. Mai 2013
Rated 4,0 out of 5,0 by Niranie GOOD HOTEL
Good value with Corporate Discount. Upgraded. Priority Club member benefits applied correctly. Location is fine. Facilites are good.
30. April 2013
Rated 5,0 out of 5,0 by toffee03 good staff
great time with my children good staff good food and very helpfull .
21. April 2013
Rated 5,0 out of 5,0 by catndan1 good birthday
We went to thorpe park and stayed the night here for daughter birthday. Excellent pool and spa. Room was large for FAMILY. Good location from theme park.
13. April 2013
Rated 2,0 out of 5,0 by Megsy no hot water
booked 2 rooms on rewards points, arrived 20:00 and had to be out at 05:25 for flights from Heathrow.
Check in was very quick and efficient, used the pool before it closed which was nice before bed
Unfortunately although we got our alarm call there was no hot water in either room. staff opened up a third room next to us but that was the same.
When we checked out the reception said the hotel was only slightly occupied and it took 15 to 20 mins for hot water to come through. A poor system and completely ruined the stay and we left after cold showers and fairly unhappy
6. April 2013
Rated 4,0 out of 5,0 by EOPM Poor Breakfast experience
breakfast was a disaster on at least one day of our stay. other days were also below the standard you expect at £10 per head.
Tables were not cleared, and on one day, milk, teaspoons, bread, fruit and tea bags were all empty! Staff did not appear too concerned and replacement items were a long time coming.
Reception staff were not particularly welcoming, and seemed to do the job adequately but not enthusiasticly. Not too warm a welcome, and such obvious things as breakfast times were not explained. There was also a lack of information about Hotl services within the room.
6. April 2013