Rated 3.7 out of 5 by 461
Rated 1.0 out of 5.0 by cabennett Worst Holiday Inn
As a Spire Elite member I use IHG hotels around the world. I use IHG because you know what to expect and they offer acceptable value for money. Unfortunately this definitely is not the case Shepperton even though I reserved the room on points !
After parking the car I then dragged my suitcases all the way through the hotel from one side to the other to find reception and then dragged them all the way back to find the room. I was offered an upgrade to a suite which I thought was good news - until I got into the suite. The furniture was very worn, the windows were filthy, the bath was stained, the toilet lid was broken, the bathroom floor was dirty, the TV remote didn't work and a couple of bulbs did not work so nothing could be seen at night.
We went to the restaurant.
The waitress was very pleasant and tried her best . First of all a table had to made up for us (there was only 1 other person eating in the restaurant). We ordered some drinks and 10 minutes later they were delivered to the table, The food was very average and my gammon steak was burned on one side .
I have seen other people write "worst Holiday Inn ever" in reviews and I have treated these responses with some scepticism. But with the Holiday Inn Shepperton it truly is the worst IHG hotel I have stayed in in over 20 years and DESPARATELY needs a complete refurbishment. I will continue to use IHG hotels as this, I'm sure, is just a one off - but something needs to be done with this one or remove it from the Holiday Inn franchise. And its close to IHG HQ
June 21, 2016
Rated 5.0 out of 5.0 by firstname.lastname@example.org great service
I recommend to anyone, great service and clean and quiet bedrooms
June 20, 2016
Rated 3.0 out of 5.0 by holiday72 Stay was very underwhelming
2 day business conference. Lunches were completely average, very little choice. Dinner was a very good standard and the service was exceptional.
Conference room smelled very damp.
June 20, 2016