Rated 3,5 out of 5 by 140
Rated 5,0 out of 5,0 by Baz6454 Ideal for both business and leisure
I use this hotel frequently and am always delighted with the standards they produce. Ideal location for Heathrow and with close rail links to central London it is a great location for leisure travellers too. The facilities are great and with some good walks in the area also, I always find it easy to unwind.
29. Juli 2014
Rated 3,0 out of 5,0 by IFramedRogerRabbit Not a quick checkout
Unfortunately there wasnt enough staff to check people out in the morning. This seems silly considering most of the people staying were checking out at the same time to go to work.
22. Juli 2014
Rated 1,0 out of 5,0 by TC999 Downgraded to a twin - so much for Gold Elite status
I always try to use Holiday Inns when I can - this stay has definitely put me off. I left a Holiday Inn at Taunton, where I had been upgraded in recognition of my status, and arrived at Shepperton to find I had been downgraded to a twin. I suffer with back problems, so this alarmed me straight away. The reception staff did not show any consideration to my circumstances and offered no solution.
To add insult to injury, my room was not clean (dirty bath, soap grime and hairs). The power sockets didn't all work and the power supply was unstable.
On a plus side, the restaurant and bar staff were very good, helpful and polite.
20. Juli 2014