Rated 4.5 out of 5 by 1065
Rated 2.0 out of 5.0 by Holger B Front desk very weak
Stayed for 10 days business in holiday inn Orchard
At arrival front desk staff was barely able to speak english - this contiued during the stay. When checking in they told me that I was upgraded and they would change my room in the afternoon. This continued for 3 days. Each time I got back in after work or mentioned in the morning that all was still unpacked in my room ready to move whenever they feel like the staff either did not understand nor it seemed to be known to them that they wanted to move me. Only the supervisor knew after longer forward backward. I recommend to have in location like Singapore prime location at least fully trained and English speaking staff at the front desk.
November 25, 2015
Rated 5.0 out of 5.0 by RFSG Coffee Outstanding Service
I spend more than 35 weeks annually on business travel. This hotel is at the top of the list when it comes to customer service. The staff are very friendly and will go out of their way to help. Notwithstanding the room standards and other facilities are of a very high standard
November 24, 2015
Rated 5.0 out of 5.0 by Pertti Close to Many Malls and Major Sights
The location of the hotel is ideal for shopping as Orchard Road with its malls is within walking distance. You won't have to go far to reach Singapore's main attractions either. In the hotel itself everything works perfectly: the room was comfortable and big enough, the service friendly and efficient and the pool with the jacuzzi provided relaxing moments. The staff in the Exexutive Lounge were fast to help with any questions.
November 23, 2015