Rated 4,1 out of 5 by 108
Rated 5,0 out of 5,0 Best IHG staff & great location.
Booked this hotel with reward nights for a 4 day visit to Bruges, Gent & Brussels. Wouldn't bother with Brussels again. Has become a dirty, messy city that now feels 'unsafe' with loads of beggars & dropouts. Bruges & Gent are beautiful places & we'll definitely return. This hotel is a great location for seeing all 3. Easy to get to off E40, despite the weird but fun junction trying to get in & out of hotel. The tram, 100 yards away is great & cheap option for the 10 minute trip into see Gent. The staff at hotel were the best I've ever experienced in the IHG chain. Every one of them from arrival to departure was extremely polite, efficient, most helpful & very knowledgable. It was a birthday trip for my Wife's birthday, which was met with an upgraded executive suite, flowers, balloons, welcome card, and a couple of free drinks at the bar. Simple touches, but left a great impression on us. Only improvements to make a perfect 5 would have been more choice on the restaurant menu and the lovely room design looking over the central hotel concourse would have benefited from more natural light. However, a huge 'Thank you' to all the staff for a great experience, See you again.
25. April 2015
Rated 5,0 out of 5,0 by ScubaBadger Couldn't have been better
Overnight one night for a business day and there was nothing I needed I couldn't get and the whole experience was as smooth as anyone could ever want.
Overall a great place..
24. April 2015
Rated 5,0 out of 5,0 by Katwalk18 pleasant stay, comfortable
Thin walls so noisy neighbours kept me awake. Overall though the hotel is comfortable and clean.
Nicely located for the tram and quiet.
18. April 2015