Rated 4.0 out of 5 by 426
Rated 5.0 out of 5.0 by nickyd254 Great Service. Friendly, helpful staff
My husband and I were supposed to spend two nights here but our trip was cut short due to a family emergency. The staff was very friendly and helpful, from the beginning to the end of our stay. When we arrived, staff called a taxi service for us to take us to our scheduled destination which was a huge help, as we were totally unfamiliar with the area. We were also able to check in a couple of hours early. When we were notified of our family emergency back home, the staff had no problem cancelling our additional night, with no extra charge for the cancellation. I highly recommend Chicago North Shore to those looking for somewhere safe, clean, and more affordable than surrounding areas. Again, the service and staff were exceptional!!
June 29, 2015
Rated 5.0 out of 5.0 by EDGAR_H WV COMFORTABLE. HELPED MY FLIGHT CHANGES
GREAT HOTEL FOR THE SITUATION. NOT TERRIBLY FAR WHEN ALL HOTELS NEAR THE AIRPORT WERE FULL.
June 28, 2015
Rated 3.0 out of 5.0 by ffwife97 Average Hotel
I have stayed a Holiday Inns before and expected this to be a wonderful experience. Upon arriving the front and entrance looked extremely nice. I had no issues checking in and they were helpful telling me where the best place to park so I am close to the room.
We drove to the back parking lot and made our way to our room on the 2nd floor. First thing I notice was the stairwell near our room had cigarette butts and spiders in it. (I have pictures) It made my daughters and I a bit disgusted.
Next, we noticed in the hallway a decent leak iin the water-damaged ceiling with a bucket catching water. (Again, I have pictures) I quickly felt like we were staying at some cheap motel instead of a nice Holiday Inn. There were also leaks coming from the ceiling not far from the pool area.
The good parts were that the beds were not uncomfortable and breakfast was very good. I am hoping that the kitchen is kept much cleaner than the area of the hotel that we stayed in. :)
June 28, 2015