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Rated 4,4 out of 5 by 287 reviewers.
Rated 5,0 out of 5,0 by Great service and friendly attentive staff Had occasion to stay overnight at the Holiday Inn Southend Airport prior to flying out on holiday. Unfortunately the hotel had booked several large functions that meant the restaurant was fully booked and very busy. We were travelling with our granddaughter aged 8 months and the staff went to great lengths to ensure we were provided with food and beverages and our need were meet. Upon leaving the hotel early next morning my daughter left something behind in the room. I telephoned the hotel from Spain who advised me they would look into it and ring me back. I reminded them I was ringing long distance, which they replied "not a problem". They duly rang me back to advise me the item had been retrieved, I said we would collect it upon my return, which I duly did. Great customer service from well trained, friendly staff. 20. November 2014
Rated 4,0 out of 5,0 by Safe choice Nice modern, clean hotel. Public areas in good new condition, rooms not lavish but modern, smart and decent value. Big beds, comfy pillows. Glazing must be extreme, did not hear any plane noise from next door. Staff generally efficient and well trained, checked in and out fast. One issue is that they seem very keen to ensure that you understand extra charges, repeating themselves several times. Maybe they have problems with complaints so this is the solution. Example - after (cheerfully) agreeing to the breakfast fee (not cheap, but substantial and convenient) at the entrance to the restaurant the (young) staff member came back to me two minutes later waving the bill reminding me that I should be sure to pay it (!) - while I was actually filling my breakfast plate. Clearly a little more training on subtlety required. The top floor restaurant has great views of the airport by the way. Join the loyalty scheme (free) and get decent benefits like wifi and free late checkout. Recommended if you are in the area or want something within 5 minutes easy walk of the airport. 24 McDonalds next door for fast food fix :) 20. November 2014
Rated 5,0 out of 5,0 by Another great stay Stayed here before an early flight to Alicante the next day, another great stay here, we will be using this regularly, not just for the great deal on the parking but because it is one of the best Holiday Inns I have stayed in. The staff are always polite and helpful and have to make a particular mention of Sam in the restaurant, great service again! 18. November 2014
Rated 4,0 out of 5,0 by Generally good for this demanding customer Nice hotel, with attentive staff, but sometimes it feels like they're trying too hard and the tension rubs off on the customer. Also stop giving out so much information at check in - I just want a room to crash out in! 17. November 2014
Rated 5,0 out of 5,0 by Comfortable room, great location Room was modern and comfortable, hotel was easy to find and within walking distance of shopping, dining, and public transportation. 16. November 2014
Rated 3,0 out of 5,0 by Noise, Cost Room noise needs to be improved, doors should be fitted so they do not bang when automatic closing, they should be smooth closing not banging. room layout should be looked at so guest do not hear other guest in adjoining rooms. Single occupancy cost should be looked at, its not fair to charge more for food for a single person. 13. November 2014
Rated 5,0 out of 5,0 by Wedding stay Holiday Inn Southend was the venue for my son's wedding on 08 November 2014 and my wife and I stayed from the 6th. From the moment we arrived we were dealt with professionally, pleasantly and politely. The hotel is modern and efficient in layout and conveniently located for easy access to Southend Airport and ten mins drive, on a busy day, from the town centre and the seafront. We were not disturbed by aircraft noise as we thought we might be. The restaurant is situated on the fifth floor and overlooks the airport and beyond. Great views. The food in the restaurant was excellent and the wedding meal was fantastic. We were all impressed by the staff's helpfulness and attention to detail. Thoroughly recommended as a wedding venue as well as a hotel for business or leisure trip. 12. November 2014
Rated 5,0 out of 5,0 by an all round great stay The front desk were very good especially after check out i was pleased to chat with the staff as they both made me feel welcome and relaxed 8. November 2014
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