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Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
91%
Dieses Hotel empfehlen

Gesamterlebnis

4,4

auf Basis von 462 Bewertungen
91%
Dieses Hotel empfehlen

Ratings Breakdown

462Bewertungen

  • 5 Sterne
    289
  • 4 Sterne
    111
  • 3 Sterne
    35
  • 2 Sterne
    13
  • 1 Sterne
    14

Review

By

28. Juni 2016

Overall Pretty Average. Rooms were clean, pool and fitness area was underwhelming. I did not appreciate the on going renovations

Veröffentlicht vonHotelStaff
30. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online, regarding your stay with us. We do apologize that we did not met your expectations for your stay in regards to our fitness centre. We would also like to thank you for your patience, during your stay as we have had a flood and are trying restore the damages, in a timely manner. We do hope that you will stay with us again, when you are visiting the Niagara area. Kind regards, The Front Desk Staff
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Great rooms

By

27. Juni 2016

Upon arrival all looked good. The area where you get the elevators looks very old and kind of creepy the way it is tucked away in the back corner. I felt like i was in the service elevator area not a guest elevator. The room was amazing and such a pleasant surprise. Everything about the place was very suitable for an overnight stay.

Veröffentlicht vonHotelStaff
30. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online regarding your stay with us. We would like to thank you for your 5 star rating! We do apologize that you didn't find our elevators very inviting. We look forward to your next stay with us. Kind regards, The Front Desk Team
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Triptoniagara

By

23. Juni 2016

Great hotel, the staff was so pleasant and the made very effort to accommodate our needs.

Veröffentlicht vonHotelStaff
27. Juni 2016
Dear Guest, Thank you for the 5 star review of your recent stay with us. We are very pleased to Hear you found the staff friendly and helpful as well as the facility to meet your needs. We do hope you will stay with us again when you return to the Niagara Region. Kindest Regards, The Front Desk Staff
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Nice Hotel

By

23. Juni 2016

club

If you are going to Niagara Falls this hotel is located just far enough away from the crazy overpriced Niagara Falls area. Downside was the internet connection was not very fast. Overall the hotel is very nice.

Veröffentlicht vonHotelStaff
27. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online about your recent stay with us. We are happy to hear that you enjoyed your stay with us and found our facility to meet your standards. We are happy you found our location to suit your needs for your visit to Niagara Falls. We do Hope you will choose to stay with us again when you return to the Niagara Region. Kindest Regards, The Front Desk Team
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nice but outdated

By

23. Juni 2016

platinumelite

plain and simple but a little outdated finishes particularly the carpet.

Veröffentlicht vonHotelStaff
27. Juni 2016
Dear Guest, Thank you for posting your review on your recent stay with us. we are glad to hear you found our faculty to meet your standards. I did pass on your comments to the proper department head to address. We do hope you will choose to stay with us again when you return to the St. Catharines area. Kindest Regards, The Front Desk Team
Veröffentlicht vonHotelStaff
27. Juni 2016
Dear Guest, Thank you for taking the time to post your review of your recent stay with us. We always value our guests feedback. We are happy to hear you found our facility to meet your standards. I have passed on your comments to the proper department heads to address the issues. We do hope you will stay with us again when you return to the Niagara Region. Kindest Regards, The Front Desk Team
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CYC BOWLING NATIONALS 2016

By

15. Juni 2016

club

OUR FAMILY HAD AN AMAZING STAY IN YOUR HOTEL.OUR ROOM WAS SPACIOUS AND CLEAN ALONG WITH QUIET AND DARK FOR SLEEPING. BEDS AND PILLOWS WERE VERY COMFORTABLE. YOUR STAFF WAS VERY FRIENDLY AND KIND. IT WOULD HAVE BEEN NICE TO HAVE MORE ELEVATORS,BUT WE MANAGED. THE CAFE WAS CONVENIENT TOO.WE WILL BE BACK! THANKS FOR 5 GREAT DAYS!

Veröffentlicht vonHotelStaff
21. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online regarding your stay with us. We are very excited to hear that we were able to provide you with a great stay! We look forward to the next time you and your family visit us again! Kind regards, The Front Desk Team
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Relaxing room poor maintenance

By

15. Juni 2016

club

Clean and comfortable. Nice large suite. Toilet paper too thin. Maintenance not kept up as far as plumbing concerned.
Bathroom lighting not good. Blinds let in too much light when sun comes up.

Veröffentlicht vonHotelStaff
17. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online about your recent stay with us. We do value our guests feedback as it helps us to grown and improve. I passed your comments on to the proper department heads so they could be addressed. We do hope you will choose to stay with us again when you return to the St. Catharines area. Kindest Regards, The Front Desk Team
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Great place to be with a large group

By

10. Juni 2016

Traveled to the hotel for a sporting event with 44 teenagers and coaching staff.
The hotel was excellent in every way.

Veröffentlicht vonHotelStaff
16. Juni 2016
Dear Guest, Thank you for the five star review of your recent stay with us. we do always enjoy getting feedback from our guests. It was a pleasure to have you and your team stay with us. We are glad to hear you enjoyed the hotel and found the staff helpful. We look forward to having you stay with us again when you return to the Niagara Region. Kindest Regards, The Front Desk Team
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Absolutely perfect!

By

10. Juni 2016

Very nice room and beds were great. The lady at the front desk was very helpful with info that I requested.

Veröffentlicht vonHotelStaff
10. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online, regarding your stay with us. We are absolutely excited that you enjoyed your stay with us! We are also happy to see that our Front Desk staff were able to assist you with your requests. We look forward to hosting you again, the next time you are visiting the Niagara area! Kind regards, The Front Desk Team
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MammaGoz

By

08. Juni 2016

club

The staff is attentive and very helpful. Laundry facilities were clean and easy to use. Bowling alley is a total plus- had a great time there and the staff was great. Morning breakfast buffet is a little on the expensive side for the amount fo food available. We were staying with a bunch of rowers and the buffet ran out quickly. It was slow to be refilled. Same with the buffet dinner. However, it looks like most of the hotel has been renovated recently and they are finishing the rest of the hotel. Rooms were large and beautifully decorated. Very clean.

Veröffentlicht vonHotelStaff
16. Juni 2016
Dear Guest, Thank you so much for the 5 star review of your recent stay with us. We do enjoy getting feedback from our guests as it helps us to grow and improve. I passed on your comments to the proper department to have them addressed. We are very happy to hear that you found the facility to meet your standards and that you enjoyed your stay with us. We do hope you will choose to stay with us again when you return to the Niagara Region. Kindest Regards, The Front Desk Team
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Spacious Room

By

07. Juni 2016

club

The front desk staff was extremely courteous and welcoming. She was extremely helpful and informative about all the services and amenities.The suite was very spacious, comfortable and clean and well decorated. We were pleasantly surprised. It is perfect for longer stays. My major concern is air quality where the vents and a/c is concerned. Vents/ducts need cleaning to avoid allergic reactions - sneezing and runny nose. We will try your facility one more time to see if we experience the same reaction. The new 6th Floor Lounge is a very good addtion and we availed ourselves of the services. The staff at the Lounge need to set up a sign saying wait to be seated or be attentive when new guests arrive and seat themselves. When we entered we were not sure what to do and no one really gave us direction or paid us attention. When we sat, we had to waive someone over as we were not sure they saw us as they did not pass and say they would be with us shortly.

Veröffentlicht vonHotelStaff
17. Juni 2016
Dear Guest, Thank you for taking the time to post your comments about your recent stay with us. We always value our guests feedback. We are happy to hear that you found the facility to meet your standards and the staff helpful. I did pass on your comments to the proper department heads so they could be addressed. We do look forward to having you stay with us again when you return to the Niagara Region. Kindest Regards, The Front Desk Team
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Great staff and comfy room, especially the hot tub!

By

06. Juni 2016

They were running behind on bookings so they upgraded us, lucky it was available, to a king size bed with a hot tub! Super service! We also had a shuttle bus to the wedding we went to in Niagara on the Lake!

Veröffentlicht vonHotelStaff
07. Juni 2016
Dear Guest, Thank you for taking the time to post your comments online regarding your stay with us. We are very excited that we were able to make your trip to the wedding, even better by offering you an upgrade. We hope to see you the next time, you are visiting the Niagara area. Kind regards, The Front Desk Team
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