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Rated 4.2 out of 5 by 413 reviewers.
Rated 4.0 out of 5.0 by home from home, again!!! HIKingston is like coming home - probably 'cos I appear to spend more time here than at home...the staff are always welcoming, supportive February 3, 2016
Rated 4.0 out of 5.0 by Overnight stay for work not bad for the corporate rate I wouldnt want to pay full price though - the finer details make the difference luxury bedding cleanliness of bathroom attentiveness at breakfast things you need to work on ... February 1, 2016
Rated 5.0 out of 5.0 by Short stay Stayed 1 night, good staff, great bed nice room with a view over the Thames, would stay again. January 28, 2016
Rated 5.0 out of 5.0 by Relaxing stay Two nights, superb courteous professional staff, quality food at excellent prices. Exceeded expectations. January 28, 2016
Rated 3.0 out of 5.0 by small bed extremely small bed for 2 adults.. slow check in service and bar service January 26, 2016
Rated 3.0 out of 5.0 by A bit tired I'm sorry to say this Holiday Inn did not seem to be of the standard of others I have stayed in. Whilst the staff were very polite and helpful, the room looked a bit tired and the shower head dripped. My second night was disturbed by a rowdy crowd at about 3am - not the hotel's fault as such but clearly more control needed of large groups. The most awful thing about the stay was the food. Rarely have I been served such awful food - fishcakes with hardly any fish, a Gravlax and Beetroot salad with no beetroot what so ever. Even over-cooked peas. The latter suggesting that it is an issue of care and consideration of the customer, surely even the worst cook would replace over-microwaved peas. Added to this the room service tray is delivered without any sauces etc. if a meal has chips surely it is reasonable to expect some vinegar and ketchup as a minimum? Not of the standard I associate with this brand unfortunately. January 21, 2016
Rated 5.0 out of 5.0 by Friendliest staff ever This is now the third time I have stayed here and it's as good as ever. The staff are the friendliest I've ever encountered and that makes a great hotel. The breakfast selection is brilliant and the dining menu incredibly tasty. Always a good nights sleep and bathroom facilities perfect for freshening up after a long day in the office. Great selection of food and drink available and the serving staff willing to have a brief talk and laugh with you. Couldn't ask for a better service! January 18, 2016
Rated 1.0 out of 5.0 by Poor magaement As an IHG member I was offered an upgrade but the room was on the first floor overlooking the main road and it would be noisy. I was told that I could a standard room with the extras which you got with an upgrade After nearly 1 hours I had not received anything and after a phone call I revived a bathrobe but it was damp and phoned again and received another damp bathrobe. Went down and I was told that I would receive a bottle of wine for problems and then got a bathrobe which I could use. After a further 1 hour I was told that I would not get the wine and then I spoke duty manager and he sorted out the other items which I would have receive in an upgrade room. I was told that a free newspaper in the morning but I did not get the free newspaper in the morning. I spoke to the general manager but he did not care about the poor actions of his staff. I have stayed at this hotel 3 times and twice I have had problems therefore I will not stay at the hotel again January 15, 2016
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