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Rated 4,2 out of 5 by 145 reviewers.
Rated 4,0 out of 5,0 by A memorable stay We stayed for 3 nights, which was in fact our second stay at the hotel. The staff are attentive, helpful and keen to please/make your stay enjoyable and comfortable. The rooms had all the facilities you would need, although it was hard to adjust the air conditioning system to a comfortable temperature - it tended to be very cold or too warm, but maybe that is my own limited heat tolerance ! It was nice that even though we stayed for only three nights, it didn't take long for the restaurant staff to know what drinks you wanted etc, and went above and beyond to make you feel welcome and special. Our request for maintenance assistance in the room was handled promptly and efficiently. The only negative aspects of our stay (which weren't essentially the fault of the hotel staff) were that some of the guests were inconsiderate with the level of noise, and their lack of consideration in the way they left their cars in the short-term parking at the front of the hotel, and in the designated disabled bays of the car park (one person even said to us as he got out of his car in the disabled bay that it didn't really matter where you park !) The car park was a reasonable walk from the hotel entrance, and parking was limited, with very small bays if you have a large vehicle. It might be good if the hotel staff monitored the parking situation more carefully. 13. August 2014
Rated 2,0 out of 5,0 friendly staff but very slow service first complaint about the air conditioning had not been taken seriously and had to complain over and over again until someone finally fixed the problem 13. August 2014
Rated 3,0 out of 5,0 by Emergency need for a hotel Had a major problem with delay on completion of house purchased and had nowhere to live and then had no furniture in the new house. The bar does not stock alcohol free beer 10. August 2014
Rated 4,0 out of 5,0 by COMFORTABLE FOR THE PRICE The hotel itself is lovely but the fact that the car park is a walk down a busy road isn't good. 6. August 2014
Rated 5,0 out of 5,0 by High standard hotel and great staff. On arrival met by polite and helpful staff, the room was modern and cleaned to a high standard, beds lovely beautiful bathroom with fluffy large towels. The staff are helpful and will call a taxi for you and print off directions to places if need be.Enjoyed my stay and would return. 4. August 2014
Rated 4,0 out of 5,0 by Great location for Sandown Races Fantastic location with complimentary parking. Bar area is good and room clean and modern. My only gripe is that the mattress could have been more comfortable and pillows a too. I would definitely stay again but would suggest complimentary breakfast is also thrown in given the price. 4. August 2014
Rated 5,0 out of 5,0 by delightful staff nothing too much trouble Lovely hotel over looking the lock. Staff are a credit to this hotel, they put themselves out to accommodate the guest as best they can. Food was great and again both kitchen and waiting staff were excellent. 3. August 2014
Rated 5,0 out of 5,0 by Great service in restaurant We had dinner in the restaurant on both nights of our stay, and the service was excellent. The first night we were served by Nora who was very friendly and knowledgeable although it was only her second week working there. The restaurant was very busy that night but the service was still excellent. The second night we were served by Margaret who was also a credit to you. 31. Juli 2014
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