Rated 4.2 out of 5 by 318
Rated 5.0 out of 5.0 by T - C Very good as always
I am a regular at this hotel and have never been let down by the room quality or service from the staff. very impressed with all aspects of this hotel (those I use anyway!).
One very minor niggle though. Being a newly appointed Platinum Elite member I was looking forward to the possibility of a room upgrade. I appreciate that these are only available where there is availability but was buoyed by the chance when I saw that the hotel was advertising room upgrades on its electronic advertising board at reception.
No upgrade for me though ....
Not put off though. I am back next week and will continue to use this hotel and brand.
Keep up the good work!
July 27, 2015
Rated 4.0 out of 5.0 by Ratchet 2 Convenient
Helpful staff and clean rooms with a great view of the river. However compared to other locations I have stayed in Central London found it much more expensive and not as good. Bit of a walk to get into the town and at night would need transport. My bed was hard and I found the design of the room could cause accidents and was hard to locate wardrobe at first! Breakfast good but again expensive. Staff very polite and friendly though and in general had a pleasant stay.
July 26, 2015
Rated 5.0 out of 5.0 by Born2Trvl Great experience
The decor is modern and very well done. The staff are great; the food is delicious. A wonderful experience.
July 23, 2015