Rated 4,3 out of 5 by 209
Rated 5,0 out of 5,0 Great place to stay
Staff are friendly, food good. Pillows were a little hard for my taste but were OK
17. Dezember 2014
Rated 4,0 out of 5,0 by richtea46 Comfortable hotel, convenient for area
Modern and comfortable hotel, quite pricey but what would you expect in the area. Small gym a bonus. Plenty of nearby restaurants in Surbiton 5-10 mins walk for a good alternative choice of dining.
16. Dezember 2014
Rated 1,0 out of 5,0 by Richard697 Totally ineffective heating
Having stayed in this specific hotel approx 2 years ago, we were, on that occasion, allocated a cold room and were re-allocated another room and assured this the heating problem was a one-off.
On this occasion the room was so cold, despite asking for staff help to sort out the heating, we kept coats on in our room for over 90 minutes and even had a bath to get warm. We were given 2 small, ineffective electric radiators. When the staff still couldn't get the room warm we were allocated another room.
We were offered complimentary breakfast. This was totally inadequate compensation for an appalling stay.
15. Dezember 2014