Rated 4,5 out of 5 by 127
Rated 5,0 out of 5,0 by Pezza63 Relaxing birthday!
From the moment we arrived to the moment we left we received excellent service. We used all the facilities and could not fault them. The reception staff were very helpful and provided a very warm welcome. We had dinner in the restaurant and the service was excellent and the food was delicious! The bar staff were very attentative. The room was clean and comfortable and we would definately return for another stay!
22. Februar 2014
Rated 3,0 out of 5,0 by BBCB2 Good but could be better
As a seasoned Holiday Inn guest, I can make some direct comparisons with others, so I hope this helps
The stay was for two nights and directly after staying at the Holiday Inn Cardiff. I must say that the stay at Taunton was OK but marred by minor things - for example:
Only one member of staff available on check in - took 15 minutes to be served with no apology, then another member of staff arrived just too late
Being a bit pedantic with the free drink as a Gold Elite member - very limited choice and never happened before - I usually get a choice of any drink
Breakfast on Sunday was a disaster - waited ages for poached eggs and nearly nothing available at the hot food bar for 10 minutes
Staff appeared to be inexperienced and whilst I can accept that people have to learn, there were a high number that appeared to be not knowing what they were doing
To conclude, these were minor niggles but as I use Holiday Inn quite often, this is unusual
20. Februar 2014
Rated 3,0 out of 5,0 by Wookiee73 Gold Elite - What's the point?
No problem with the room but might as well not have been a Gold Elite member at check-in. The staff wouldn't even volunteer an internet access code. Brand loyalty doesn't seem to be important here, which is a shame because the facilities are good.
16. Februar 2014