Rated 4.3 out of 5 by 296
Rated 3.0 out of 5.0 by SAT123 Very disappointing
The whole hotel felt tired and in need of a makeover.The girls on reception were very pleasant but late night bar staff were not very welcoming. Could do better!
May 26, 2015
Rated 2.0 out of 5.0 by Somerset Visitor Not the best stay
On the day of arrival the room allocated had no heating (the main system was not heating because it was 'Summer' and the wall heater did not work). Was told it would be sorted by the time we return that evening but because the fuse had blown this could not be repaired until Monday. Was suggested w use the room that night and move the following day - clearly not acceptable because the public hallway was warmer than the room. First room suggested was an 'easy access' room but on seeing the room asked for another - which we moved into at appoximately 23.00. The breakfast the next morning was OK but certainly the food could do with being hotter. The second day the breakfast was even worse with a single employee doing her best to greet guests / explain the proceedure / and service tables. At the same time the breakfast items were not all kept available and requested eggs took aroun 20-25 miniutes to arrive.
This is not the service or normally recived at this or any other IHG hotel - must do better
May 20, 2015
Rated 4.0 out of 5.0 by SurreyDavid Decent location, clean and tidy, wasn't as booked
I had booked a twin, but only a double was available. The sofa bed was made up for my daughter, but was not as comfortable. Nice to have a choice of pillows, but the mattress was overly firm.
Children getting free meals is a great incentive, and makes in hotel meals very attractive. Restaurant service was great with a very friendly waitress. Bar service was a bit mixed with our order quite delayed and missing two requests.
Overall, pretty much as expected, which is the most you can ask for.
May 20, 2015