Rated 4.2 out of 5 by 303
Rated 5.0 out of 5.0 by Mendoza A M Excellent customer serice
I base most of my hotel experiences on customer service, I believe even a average hotel can make big marks by having great customer service. As a Platinum IHG member I do prefer Holiday Inn but when you get such great service it just confirms why I stay in the IHG family.
June 29, 2015
Rated 3.0 out of 5.0 by pwm2a Nice
Nice place. Restuarant food could have a better selection. Offer a coffee bar for free in the a.m..
June 29, 2015
Rated 5.0 out of 5.0 by davidl59 visit to umass lowell
seemed like a very nice hotel. It was quite expensive for the location but there was several other hotels sold out for the nites we needed
June 28, 2015
Rated 4.0 out of 5.0 by bookworm22 Great room, food not so much
Great room. Clean and nice. (Always love Holiday inn pillows.) However, internet was slow--like waiting slow. Only stayed one night, so I could get by. Staff was super attentive. Ate at the on-site restaurant and food was only average, but I was grateful it was there so I didn't have to go out again.
June 28, 2015
Rated 5.0 out of 5.0 by Model A wire wizzard 14hrs stright thru
sleep 14 hours ,as per my wife when I lay down that evening I never moved to morning..
June 26, 2015
Rated 5.0 out of 5.0 by rsmith5920 Nice place
Nice place to stay, not much around for restaurants within walking distance.
June 22, 2015
Rated 1.0 out of 5.0 by MarkUSA43 will not stay here again
Very dated property
Less than stellar breakfast buffet, although staff was very proficient at drying and throwing the silverware into the storage bin during breakfast making loud noise
Wifi login password for the entire property expired during the early morning hours on Monday, new login password not available for some hours
Property in serious need of renovations
June 20, 2015
Rated 5.0 out of 5.0 by limp_cactus One of the Better Holiday Inn Hotels
I stayed here on June 17, 2015.
I have not stayed in Holiday Inns for some time since many of them were not updated and were not clean.
I would previously stay only at Holiday Inn Express since I knew these properties were newer. I took a chance on this hotel since all the other hotels were booked. I was pleasantly surprised by the cleanliness and comfort of the room. This Holiday Inn has been updated and is very clean. The bed and pillows were excellent. I had a great night at the hotel. Unfortunately, I cannot comment about any other services since I did not use the dinning room, pool or fitness center. The room was clean, the ice maker worked and was clean, the internet was sufficient and the bed was comfortable. Good hotel but a bit pricey.
June 19, 2015