Rated 3,6 out of 5 by 58
Rated 1,0 out of 5,0 Shuttle bus service was very slow compared to other hotels. Over 70 minutes from airport to hotel
The shuttle service was so poor it put a unpleasant tone to the hotel experience. Other Holiday Inns bus came by 3 times to this shuttles slow once and then we had to stop at other hotels first and it was tedious, had we know a taxi would have made our experience much easier. Everything at the hotel was fine except the adjacent restaurant, Perkins. We couldn't find anything decent to eat there and we were appalled at the poor quality of the food. I would never take a guest there and it is sad to see that visitors to Toronto have exposure to such unhealthy and unpleasant meals!
As a platinum guest there was not even bottled water on offer!
25. November 2013
Rated 5,0 out of 5,0 by Xcountry Clean, comfortable and secure
Thank you for making our overnight experience wonderful !
13. November 2013
Rated 4,0 out of 5,0 by Babybear13 Highly recommend!
I am disabled and use a wheelchair. I am always nervous when I travel because I never know what the environment will be like. Was very pleasantly surprised with this hotel. Wheelchair accessible room was great, lots of space for my wheelchair and easy to use bathroom and shower.
Hotel staff was awesome. Very accommodating and very attentive to make sure I was comfortable and had everything I needed.
Room was nice and quiet. Yes you hear the planes landing, but air traffic reduces at night. As a light sleeper I had no trouble sleeping.
Restaurant staff was great too. Very accomadating with my disability and very high level of customer service. One of the servers I had was the BEST server I have ever had.
Food was good, great variety and good prices.
Will stay here again!
13. November 2013