Rated 3.9 out of 5 by 1046
Rated 3.0 out of 5.0 by Montreal Family Small rooms and other trouble but at least the food was good
Pros: Room was clean. Bathroom was small but modern and adequate. Staff was helpful and responsive when we had a problem. Kids eat free, and the hot breakfast buffet was tasty and varied. Dinner at the restaurant was also tasty, and the servers at the restaurant were outstanding with my children.
Cons: No entrance way per se, in other words not easy way to unload kids and bags. Instead, we had to park underground, carry the kids and all the bags to the elevators, since no luggage carts in the parking lot (the reception staff DID offer to send someone down with a cart to help us once we came up from parking lot to let them know - we instead opted to skip all the extra trips). Rooms were surprisingly small and really inappropriate for a family of 4. We had to strategically place our suitcases in nooks and crannies just to be able to move around. We had trouble with the TV and wifi. Quite a lot of noise at night, and young people partying, which typically doesn't bother me, but when coupled with the 2am fire alarm that rang in our room for about 15 minutes before being cleared, we hardly slept.
Overall, I will not be returning to this property, but it's likely good value for 20-somethings looking for a place to crash while they party.
November 27, 2015
Rated 3.0 out of 5.0 by Joe92 Scratchy sheets and restless nights
The location and price were very good. The room was small, but this was unimportant for us. Beds were average (my wife found the sheets a bit scratchy). However, the staff was very condescending. A particular example of this occurred on the second night we stayed. A fire alarm was triggered at 2 AM. However, the voice over the alarm told us to "stand by for further instructions" for over 10 minutes before we decided we should probably evacuate the room (with fire sirens blaring in the distance). After waiting in the lobby for some 20 minutes, there was no indication what had happened or if we were okay, but eventually everyone returned to their rooms, so we assumed false alarm. Upon checkout, I asked the attendant why the alarm was triggered, and she very condescendingly told me that it was from a hot shower, acting as if I was stupid for not completely comprehending. I am certain that such a situation, however accidental, could have been handled much more tactfully.
November 25, 2015
Rated 5.0 out of 5.0 by radulescu great central location
Perfect hotel for the cost and location. Hotel staff was the best I've had so far.
November 24, 2015