Rated 3,1 out of 5 by 80
Rated 3,0 out of 5,0 by dermy Ok location and hotel, staff need a little more training
Hotel is in a reasonable ok area. Could be hard to find as you have to go in to petrol station to get access but there are signs. On check-in staff made an issue that I had booked double room despite having confirmed via LiveChat service it had been changed to 3 party with double and single bed. This was sorted but not without them making me feel I was putting them out by doing it. Never got offered vouchers or a drink on check-in which is part of the club membership. Hotel in the main was clean and nice. The room was basic but had everything you needed really. Free wifi is very slow and hard to do anything on it (just remember its 1 voucher per device - not per room!). Hotel has shuttle bus (10 euro return) into the town which is good value for money compared to a taxi (around 30 euro one way). Just make sure you ask the Hotel where the bus will collect you as when we asked we were told that we would see the bus but we only seen it when it drove past us and we had to call for it to come back. Any interaction I had with staff, I always felt I was being a nuisance to them, but that said they always sorted out any queries. I think they maybe just need a little more training on Customer Care.
14. Oktober 2014
Rated 3,0 out of 5,0 by Julchen Zimmer okay
Die Zimmer an sich sind okay, nur leider etwas hellhörig. Das Personal sollte mehr Informationen zu dem Shuttle Bus geben.
9. Oktober 2014
Rated 4,0 out of 5,0 by Well Travelled Couple VENICE HOLIDAY
The hotel is ideally situated for a visit to Venice and provides a shuttle bus service into the city centre, which is excellent value and worth while taking advantage off as parking is difficult and can be expensive.
19. September 2014