Rated 4.0 out of 5 by 333
Rated 4.0 out of 5.0 by Duffyrad Pleasant enough Holiday Inn - Just dont eat here
Stay was pleasant enough
Room clean and comfortable.
Room service - poor order taking service. Rang 3 times to confirm my order (tuna nicoise salad and sweet potato fries).
Tuna was over cooked and inedible yet somehow stonecold.
Came with no cutlery - by the time that arrived I'd eaten the fries as they were only just lukewarm when the arrived.
Hopefully just a one-off bad experience!
November 23, 2015
Rated 4.0 out of 5.0 by Business User 65 Good stay
Very good all round. Helpful staff. Nice food. Great location.
November 22, 2015
Rated 5.0 out of 5.0 by Shivaughn Friendly staff
I have stayed numerous times in the Holiday Inn at Wakefield, the same lady has served at breakfast everytime I have stayed (more often than not she has also been serving during the evening meal service too) she is always very bubbly, personable and happy - it's a pleasure to be greeted by such a person.
November 21, 2015
Rated 5.0 out of 5.0 by Sweeet Very clean and tidy.
Room was very cosy and the hotel ambience was great. Couldn't ask for more.
November 21, 2015
Rated 4.0 out of 5.0 by mac91 Great reception staff
On arrival the staff were very attentative and my booking was completed very quickly and efficiently. I was informed that as an IHG member my account would be credited and some of the other benefits being a member
November 19, 2015
Rated 5.0 out of 5.0 by Molly52 Excellent friendly service!
I had the pleasure of staying at this hotel on Monday night 9th November for an event. I would like to congratulate them on the kindness and friendliness of their staff. In particular Marie from the restaurant who took really good care of me once realising I was on a particular diet she made sure I had all I needed and constantly throughout my stay made specific arrangements for my meals, (evening meal, breakfast and lunch), as well as making sure I had something for the break during the event rather than the lovely cakes which I couldn’t eat. Jacqui on reception who helped me sort out my train home and internet use. There was also a very tall man from the restaurant who looked after me for my evening meal and made sure I had all I needed, unfortunately I have forgotten his name. the reservation team made my booking easy and painless
Being on my own, in a strange place, they made me feel welcome and confident. Instead of feeling nervous I enjoyed my stay! The room was clean, shower excellent, loads of room, plenty tea/coffee, very comfortable! I will definitely recommend this hotel to my family, friends and colleagues.
November 13, 2015
Rated 2.0 out of 5.0 by Old Moaner Not a place to dine
Car parking was easy and the hotel easy to find. Check in was friendly, efficient and welcoming. Our room was immaculately presented, so was clean, comfortable and well equipped. The Bar was poorly stocked; there was not even a bottle of any kind of Martini nor of Baileys Irish Cream!
Service was slow throughout the meal, although the young and inexperienced staff were trying hard. We felt their efforts had not been organised efficiently. It took ages for even our order to be taken, and then only after my complaint. The Restaurant itself was not very busy, but there were functions being held elsewhere. This, we felt, led to the kitchen being overstretched. Our own meals just about passed muster, though were uninspiring. A fellow diner was seen to be attempting to chip pasta out of her lasagna dish, and another trying to saw through his steak caused his whole table to shake.
Moreover, three children from a neighboring table were allowed to run around Restaurant and Bar, and to climb on the furniture throughout the meal, with no attempt made to curb their behaviour. The explanation offered to my complaints was in terms of unexpected busyness, which reflected unsatisfactory management of demand and supply. All in all, we felt the catering in this hotel fell below the standard we are used to expecting in the several Holiday Inns we stay at.
Finally, if every Holiday Inn offers almost exactly the same Menu, this means we are forced to use other establishments for leisure purposes to ensure some variety.
November 4, 2015
Rated 4.0 out of 5.0 by durhamdown Excellent location for breaking journey
Have stayed several times. Very reliable hotel. Only complaint is the constant 'music'.
November 3, 2015