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Rated 3,8 out of 5 by 322 reviewers.
Rated 2,0 out of 5,0 by Good to bad customer service I stayed a weekend at this hotel last week. The hotel has great facilities and rooms are very good especially the executive rooms. Food quality and prices are both fair, overall the accommodation is fair on price. Usually I have nothing to say about the experience at this hotel but previous weeks I have realised certain Taff who are not representing hotel or their job roles in a correct manner. Cheryl and Lauren are the two of the worst kind of staff to be served by. They are both extremely slow, no name badges, customer service is terrible, no basic please and thank you, no warm welcomes smiles etc..ever wanted to experience the military please attend the hotel and be welcomes by those two!! They have no idea how to use the systems and it's just about turning up and doing the hours. They speak in a blunt and unwelcoming way!! Why does a hotel of this range employ staff like this? Are holiday inn that desperate thousands of people would be grateful! Overall poor performance!! On the flip side of things..a total role model and excellent member of the hotel front desk..Suzy, she is awesome!! Customer service is peak every time I have gone for the previous 5-6 months consistent. Knows how to use systems, no time wasting. The service provided overall is well over the expectations of the hotel..effortless!! Thank you Suzy, for that reason purely I will continue to use the hotel. 19. November 2014
Rated 5,0 out of 5,0 by Great Stay Excellent staff and hotel clean, comfortable and very relaxing room was excellent. 18. November 2014
Rated 2,0 out of 5,0 by Great room pity about the food and drink I made a complaint about the lack of choice of food in the restaurant. It was curry only. Also the draught lager was flat so I ended up taking two bottled lager to my room. The complaint was not resolved at the hotel nor a follow up on the website. A pity really because I have found Holiday Inn and Holiday Inn Express good in the past. 17. November 2014
Rated 1,0 out of 5,0 by Cold poor quality breakfast Overpriced cold breakfast . Too much brought out and heaters not working. Charged me £13.00 for this. Not good enough ihg 16. November 2014
Rated 5,0 out of 5,0 by great value and well appointed room Our stay was good in every respect except for delay at check in and a overnight noise from airconditioning plant outside the window. The executive room was very comfortable and excellent value. 13. November 2014
Rated 5,0 out of 5,0 by Good location; comfortable stay; great value for money Location is right by the M6 but there is no problem with traffic noise. Room was good, exactly as I would expect from Holiday Inn. We eat dinner in the restaurant. It was just a buffet but the value for money was fantastic. I would have liked to pay more and get more choice but for £12 it would be churlish to complain. Bar was very busy and noisy owing to a forces gathering at the hotel that evening. I would have preferred it to be quieter/less busy but once again, churlish to complain as I would always support a gathering by former soldiers! Only complaint was that the wine was not properly chilled! 11. November 2014
Rated 4,0 out of 5,0 by Comfortable room Room was very comfortable. Had booked a dinner bed and breakfast rate, unfortunately the restaurant is closed on Sunday evening so this was disappointing as we were looking forward to a relaxing dinner after a long journey. We did not want to have a bar meal(at coffee tables). Paul was very understanding and arranged room service with which we were happy so he saved the day 10. November 2014
Rated 2,0 out of 5,0 by Poor Hotel with average food and service As a Platinum member I've stayed in many Holiday Inns, this is without doubt the worst I have stayed in. The only positive is a nice restaurant / bar area, beyond that the hotel is tired and tatty. Including the rooms. My room was shocking, the sink would not drain which surely must have been noted by the cleaners as literally a quick hand wash resulted in the basin being full of water. The room was cold, the aircon/heater was only blowing out slightly warm air so the room was a little below a comfort level. The shower was too hot, granted I don't like hot showers but I couldn't get it to a temperature that my skin could tolerate for a length of time, also it would even stay in a position that would shower me so I had to remove it from it's holder. Service in the restaurant was poor with unfriendly staff, the food was very poor, the risotto I had was far too salty. All in all very disappointing and I will not be staying here again. One to avoid, if you're in the area I would recommend the one at J7 much nicer all round. 7. November 2014
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