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Rated 3.7 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Excellent Service Highly recommend this hotel. It was a delight to see such a caring staff, everyone was polite, helpful and genuinely cared about your stay being the best it possibly could be! Indoor/Outdoor pools both maintained and taken care of well. Lots of space inside must be a draw for younger visitors. Even with a lot of action going on, it was never loud in the room (and we stayed pool side!). Really enjoyed the restaurant and the new menu. 25 July 2014
Rated 5.0 out of 5.0 by quiet and comfortable room the room was quiet,dark and comfortable.nice large pool area especially for families.shower water pressure excellent...definetly will stay again.close to airport 25 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and close parking for my room In general the room was comfortable; it was an inside room so the room was dark while sleeping. The pool was nearby but the noise level was not bad. 24 July 2014
Rated 2.0 out of 5.0 by Under Holiday Inn Standards This hotel could be a great project for a TV show that would be called Flip that Hotel. It's fine to have older hotels available to customers, but these are not called Holiday Inn. The price for a night is simply too expensive for what this hotel offers. Everything in my room was, at best, outdated, only exception being the TV. Horrible smell, loud AC, terrible bed. The bathroom... well I can't find the words to describe it. The shower... i don't even want to find words to describe it. Front desk service at check-in was below average. No smile from the employee, had to ask for my Gold status welcome gift. However, the check out crew was great. They even gave me a rebate following my comments on the room. Even with that rebate, I still paid too much for what I got. In short, a black eye for the brand. 23 July 2014
Rated 5.0 out of 5.0 by clean and comfortable The only thing about this hotel was there was not too many elevators and the ones they did have were hard to find and a far walk from our room, so we had to use the stairs. 23 July 2014
Rated 4.0 out of 5.0 by General comment need to have coffee or at least water in lobby for travelers who are just arriving waiting for their rooms. Breakfast on second floor for Auxillary convention was horrible. Not enough coffee or milk and food was not tasty,,Need to have lifeguards at pool be more attentive to their jobs. They r supposed to be working not just sitting around and looking bored..... 22 July 2014
Rated 3.0 out of 5.0 by Unprofessional front desk clerk The billing for a coworker and myself was inaccurate. When I asked the front desk clerk to correct the mistake she claimed she could not. She sarcastically called me "hon" about 12 times. When I asked that she stop she smirked and looked at the customers behind me as if I was the inappropriate party. A desk clerk on my day of departure corrected the bill in a few seconds. I travel 3 nights a month for business. This hotel has never recognized my reward membership in the last 3 visits. I will not stay here again. 19 July 2014
Rated 4.0 out of 5.0 by A bit bumpy at first, but it all worked out just fine. I stayed for an overnight on my way upstate, and I really just wanted to relax and unwind before what I knew was going to be a crazy, busy week..... I've stayed here before, but apparently this time there was a kids soccer tournament during the weekend, and it as also opening day at the track up in Saratoga... so the hotel desk was hopping when I arrived and it was really hectic. There was some difficulty with my room assignment, and it took quite a while to get me situated, which made me wonder if I had made a mistake in staying here. My room was quite comfortable and away from the hub-bub of all the kids, and I got the rest I needed.... but being an Platinum member I'm used to a very high standard when I stay, so the next morning I voiced my concerns to the manager. She was extremely kind, apologetic, and generous by offering me some bonus rewards points for my trouble, instantly renewing my only slightly shaken faith in Holiday Inn.... my go-to hotel everywhere. This one is perfectly located just off 87, with lots of choices of where to eat... and right down the block from the Colonie Mall. 19 July 2014
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