Rated 3.3 out of 5 by 23
Rated 4.0 out of 5.0 by StFrancis Fantastic staff - let down by tired rooms
Booked a free night with Priority club points – on arrival told that our booking had been cancelled – unknown to us and no knowledge from them who cancelled it. However Noelina quickly connected us to the priority points hotline and they sorted it out swiftly without fuss.
The room was spacious for the 3 of us but like others have reported it is very much in need of an upgrade and lets the Holiday Inn brand down. The decor is dull, curtains faded and would not shut and bathroom grout dirty and mouldy in places – due to age. I would think that his hotel has not had any major works for years and is badly in need of it. There was a problem with the hot water system which left us with brown/yellow water that did not clear, again the member of staff Alba sorted this very quickly and moved us to a Junior Suite.
We had breakfast here and it was adequate. The rooms have a fridge but no coffee making facilities (unless you have a suite!)
The staff here are fantastic, friendly and approachable; it’s a shame that the hotel itself is not true reflection of the Holiday Inn brand.
There are 3 supermarkets that are local and a 10-15 minute walk away. The beach is also a 10 minute walk. The bus from Alicante No 21 stops right outside and connects with the C6 from Alicante airport – easy to use – no need for taxis. We thoroughly enjoyed our stay here – especially sitting out by the pool in 18 degree heat at the beginning of December!!And for the price we paid would happily return again.
09 December 2013
Rated 5.0 out of 5.0 by sunseeker1 October Sun
Enjoyed my stay in a Junior suite..Plenty of room for 2 children and one adult.As a smoker i liked the balcony as i did not smoke in the room.
Had room service one night , burger was very rare in the middle but the rest of the food was fine.
Had a meal by the pool and that was fine, prices ok not over the top.
Service first rate, always smiling and helpful at reception.
Pool area was nice, and room rate was good.
No major complaints , and would stay again.
It is a three star hotel, in my eyes, but i am happy with that level, as the surrounding area is great, and makes it the only place i will stay in Alicante..
Beds were good,mini bar not too over priced, but only two news channels in English on the tv.
Staff are happy to help in any request, and it is a very relaxing place to be for a few days.
03 November 2013
Rated 5.0 out of 5.0 Que bueno - excellente
Great place for a holiday.
Fantastic staff and swimming pool.
Worth a visit.
We will return again.
Arthur. Lincoln UK
30 October 2013