Rated 3.8 out of 5 by 149
Rated 4.0 out of 5.0 by SweetDreams4U Courtious, comfortable and clean
Feel we received value for our money. Bought 2 night thru WagJag so good discount.. Stayed before and after as we are from Canada and this made it easier. The attached bar and grill serves good food! Were able to leave vehicle there for 8 days without any cost or problems (good plus) Staff was efficient and courteous. Shuttle was prompt and reliable. Good location for shopping!
Never asked if possible; but would have like a feather pillow. Not a fan of foam. Also to hotels credit, they are working hard to maintain building.
27 November 2013
Rated 4.0 out of 5.0 by JAKA Nice clean room
Nice, clean convenient. The shuttle provided was definitely an added bonus. Made transportation very easy.
27 November 2013
Rated 5.0 out of 5.0 by YOANNE HELPFUL STAFF
THE STAFF AT THE FRONT DESK AND IN THE RESTAURANT WERE VERY NICE AND HELPFULL. THEY MADE CALLS FOR US FOR WAIT TIMES AT RESTAURANTS. THE SHUTTLE DRIVER WAS EXCELLANT TOO. SEE YOU NEXT TIME
27 November 2013
Rated 5.0 out of 5.0 by kerandboys Unbelievable staff
I have never been to a hotel where each every staff person spoke when passing in the halls. How refreshing. Front desk staff, friendly, accomodating and efficient. Extremely clean, large rooms. Ammenties clean and nice. We will return! Thanks for a great wkd!
20 November 2013
Rated 5.0 out of 5.0 by roadrunner3988 Great place to stay
We found this hotel through a Jaunt deal. We stayed overnite and then left our vehicle for a week while we flew out. The shuttle service to the airport and back was excellent and prompt.
17 November 2013
Rated 5.0 out of 5.0 by NannyPanny Superb Service from ALL staff
We make the cross border shopping trip annually each November and seem to select a different hotel each year. This year it was the Holiday Inn, Amherst. Although it may not be the most "modern" facility, how much time do you really spend in your room? However what is most important is the service and friendliness of the staff. Without a doubt the staff, from the front desk to maintenance and housekeeping were top notch! In fact I made a point of saying so before we left. We know that next November, we will be returning to the Holiday Inn, Amherst.
13 November 2013
Rated 4.0 out of 5.0 by GoBillsGo Great customer service but please fix the toilet in room 412
We were in town last weekend for a Buffalo Bills game, upon entering your hotel your staff was warm and welcoming. It was consistent throughout our stay. Breakfast was also good and was included with our stay, again a great server. But....the toilet in room 412 was noisy and problematic. We were only there for one night and didn't discover it until late into our stay. :( Unfortunately it affected what would have been a great stay. But due to the service we received and the cleanliness of your hotel I would still recommend your hotel.
06 November 2013
Rated 3.0 out of 5.0 by Captainwhitie The bar at night is great
This property is good but the breakfast staff is a joke. We waited all three mornings more than 30 minutes to place our order. The rooms are old and outdated. I asked for breakfast vouchers and the manager said no but my boss who is also a platinum member got free breakfast vouchers right in front of me during check in.
01 November 2013