Rated 3.9 out of 5 by 99
Rated 2.0 out of 5.0 by Tiffanymarco71786 Can't believe it
I stayed In my room for four days and forgot my husbands $800 dollar belt on the drawer in the room called two hours after I checked out and they won't give me a straight anwser if they have it I've left messages spoke to 10 different workers and they are all very fishy and odd about it !?! And I've even used charger back website and still no response seems like something's weird about that!
26 February 2014
Rated 5.0 out of 5.0 by rfgal22 Would stay here again
I was very impressed with this hotel. Considering the hotel was sold out (as was every other hotel within a 20-mile radius) due to a huge basketball tournament AND a huge cheer tournament (not sure what else)... I was amazed at how upbeat the front office was; and how prompt and nice they were re our requests!
Pros: Beds were comfy; bathroom was nice; Nice, flat screen TV was perfectly centered between the 2 dbl beds. Good quality picture! We requested a roll-up bed (which was delivered within minutes). Although it cost $15, it was nicely made up and comfy. We requested extra blankets; delivered w/in minutes. Requested toothbrushes and toothpaste (separate requests, both delivered within minutes). Food from American Brasserie pretty good. Rcvd confirmation phone calls from front desk after every request to ensure we recvd our items. Couldn't hear anything on either side of our walls or in the hallway. Not even slamming doors (usually a real annoyance).Truly amazing considering how crowded and full of kids this place was.
Cons: When a/c came on during the night, it was loud and woke my husband up over and over. Hair dryer made high pitched ear piercing noise once in a while... They should have ice machine on every floor. Could hear traffic outside.
20 February 2014
Rated 5.0 out of 5.0 by Charms The best hotel for the price in the area
We have a son working for Disney in Anaheim so visit there often and have tried a number of places. This was the second time we stayed at this property and found it great both times. We got an excellent price online when we bought early pre-paid reservations making this an excellent deal for us.
A number of the family friendly places with low prices in the Disney area are pretty tired looking hotels but not this one. They don't nickle and dime you for extras like parking which a lot of places do. A good bang for the buck and we will definitely keeping coming back to this one.
12 February 2014
Rated 2.0 out of 5.0 by Dissapointed Guest BAD HOUSEKEEPING, BAD CUSTOMER SERVICE
We stayed here because of our Disney Trip, the location is good because there are a lot of nearby restaurants (not walking distance, only by car or shuttle) The room was average, there was wear on the wallpaper and also the chairs they had were ripped, like someone took a knife and sliced it open. The bathtub was clogged and we had to un clog it ourselves because we called housekeeping/maintenance and they never came. The next day when we came back from our long tiresome Disney day, the soda cans we left out were not thrown out, the trash was overflowing and was not thrown out, the bed was made but with the same sheets we slept in the night before (my daughter spilled soda on them and that's how I know they were not changed) The pillowcases were not replaced either, nor were the towels. We had to call and ask for new ones. The floors were not vacuumed, which explained the smell. Is it too much to ask for a clean room? I called the front desk to give them feedback and a chance to make it better before I left a review here and they brushed it off and all they said was "oh sorry about that" so the girl in the front really didn't care. I will never stay here again and I was going to recommend this place to my family since they are going to Disney in a month but I will definitely let them know to stay away. Next time I will pay a little more money for a clean room at a another hotel!
11 February 2014
Rated 3.0 out of 5.0 by Donna 1234 No coffee!
The first morning, there was one pouch regular coffee and one pouch decaf coffee. I used the regular coffee and enjoyed a cup first thing in the morning! However on the second morning, I go to make coffee....there's only one pouch of decaf! I ran downstairs to get a cup there....NONE! how disappointing! :-(
09 February 2014
Rated 3.0 out of 5.0 by spring923 bad location. bad beds
Dirty room condition
12 January 2014
Rated 4.0 out of 5.0 by SammyJessica28 One night stay - Great breakfast
My girlfriend and I stayed for just one night as we wanted to tick disneyland off the list while we were away. Great hotel to do this at - Seamless check-in, easy transport to the parks, comfortable and spacious rooms.
Great breakfast in the morning - Would stay again if going to disneyland
06 January 2014
Rated 4.0 out of 5.0 by Vickyzu Very friendly staff. speak Spanish
The clean rooms, and very friendly staff. speak Spanish
12 December 2013