Rated 4.0 out of 5 by 142
Rated 5.0 out of 5.0 Love Holiday Inns
This was our 2nd visit to this property and we will come back. The staff is extremely helpful. Kimmy helped me when we checked in and she was superb.
The hotel is somewhat dated but still comfortable but I was told that they will be refreshing it within the next year which is wonderful news.
The shuttle that takes you to Disneyland is efficient and a great bonus at a nominal charge. My only complaint is the area around the shuttle area needs to be cleaned up more often.
17 July 2014
Rated 3.0 out of 5.0 by azsj great rates but don't expect much
my number one concern was the mattress and sleep quality I got while staying there. The rooms with 2 beds are double size, my husband and I are both very tall, him 6'2" and myself 5'10", needless to say we were very cramped. Also, the mattress was very soft and sqeeky anytime you move. the room had to much light come in and noise, so our sleep was not efficient!!
14 July 2014
Rated 1.0 out of 5.0 by feelingdiscrimination Water Leaking AC
We had problem with AC. It was leaking the water and made the carpet soaked.
Old and noisy AC system.
Front desk staff was not kind at all or willing to understand customer's frustration.
No room make up for 2 days in a row until 3pm.
Laundry room is dirty as trash can.
13 July 2014
Rated 5.0 out of 5.0 by Joe5729 Great hotel!
I was on the fence about staying at a resort hotel near Disneyland on business the night before the 4th of July, but I figured if my meetings ended early, I could catch a Los Angeles Angels baseball game, right down the street from the hotel.
This is now one of my favorite IHG properties. Lots of families, a nice pool, shuttles to Disneyland, friendly and efficient front desk, and a conceirge actively engaged with the people waiting to check in.
But what really impressed me the most was that a hotel so near Disneyland at peak season wasn't gouging you in the bar / restaurant. There were happy hour specials and you could get a beer for $4 and half price appatizers. I did not have time to partake, but the fact it wasn't $10 for a beer really had an impact on me.
I would not hesitate to stay at this hotel again.
ps. Only issue - it may be tricky to get to, so make sure you understand all the one way and limited access streets on the map around the hotel. There is only one way in, and one way out, despite being surrounded by roads on the map.
And despite the proximity to Angels' Stadium, you cannot walk to it, and a calling a cab will be more money than parking at the stadium.
12 July 2014
Rated 1.0 out of 5.0 by Candi26 Do Not Stay Here
We arrived at the hotel and found front desk staff to be helpful, check in was easy. Our room appeared nice, though you could definitely see signs of age and wear throughout. The bathroom was not clean, with hair everywhere.
Late at night we realized the toilet did not work, so we called the front desk. We left early the next morning, assuming the toilet would be fixed by our return, it was not. We returned mid-afternoon, still hair in the bathroom, toilet not fixed, and my husband had asked for extra pillows that we still hadn't received. This time went down to the front desk to list off the complaints yet again, my husband spoke to an operations mgr that he happened to run into in the hall. Now we thought the issues would be resolved.
Returned to the hotel late at night...... Nothing fixed and still no pillows. Call the front desk, her solution at 1:00 am... Switch rooms. No thank you, I am too tired to pack all of my stuff up and switch rooms in the middle of the night, however we will first thing in the morning.
In the morning my husband goes down to the front desk to get room key for new room, and is informed there is nothing available !?! How were we switching rooms in the middle of the night then ? We were then informed that we would have to come back from the park mid day to switch rooms at the hotels convenience as they were unable to move our baggage for us. Seriously, do not stay here, I do not care how cheap it is.
We came back midday to switch rooms, they put us in an older looking room directly in front of an elevator. I found the same hair in the bathroom situation and nasty grungy soap in the bathroom. And you would think that a conscientious person would make sure we had the extra pillows in this room that we had to request 3 times in the other room, but that for sure did not happen. The next day in the shower, as I was standing in water up to my ankles from a drain that did not work I had had enough.
I called the agent whom I had booked a package through, however they were unable to do anything , except charge me to send me to another hotel ( not sure I will use them again either).
I called the front desk again, they offered us $40 credit for their restaurant . I asked to speak to the General Manager, of course she was unavailable.
In the end they did fix the shower drain, and someone was finally able to properly clean the bathroom. The GM left a voicemail message, but I was never able to speak to her directly or in person.
06 July 2014
Rated 4.0 out of 5.0 by jackie27too Pretty much what I expected
Pros: Liked the shower without a curtain
Large bathroom with nice towels
Cons: Room went from cold to hot and then the noisy AC would kick in. Never felt like it was "just right"
Doors everywhere in our room. Room door/bathroom door/closet door/adjoining room door all in the same location.
03 July 2014
Rated 5.0 out of 5.0 by e3p0 Viri Rules
I stay at many Holiday Inns/Express locations. I usually avoid the restaurants, especially which are attached to Holiday Inns. This restaurant was the exception and Viri was exceptional.
30 June 2014
Rated 3.0 out of 5.0 by liz951 Anaheim
I was disappointment by the lack of communication and over 40 minute wait to check in the room. While in the room there was no conditioner and the lotion looked used.
30 June 2014