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Rated 4.0 out of 5 by 223 reviewers.
Rated 3.0 out of 5.0 by Great Hotel / internet lacking speed This is a good place to stay in the Disney Resort area but their internet speed leaves something to be desired. 24 November 2014
Rated 3.0 out of 5.0 by Great front desk staff Kimmie, Stephanie and Maritza are the only reasons why we would consider staying at this hotel again. Their amazing service balanced out our disappointment with the rest of the hotel. They greeted us everyday, and helped us with shuttles, buses, taxi's and even found us discounted tickets to shows. To be fair, renovations on the lobby and pool started at the end of our stay, but it made it so we were unable to enjoy the pool. There were many small things that accumulated over the stay, that just left us feeling unsatisfied. No one major problem, but many small ones accumulated. The carpet on the second floor is filthy, even our teenage son noticed the condition of it. Yet the carpets were fine on the other floors. Housekeeping didn't collect the empty pop cans and bottles from our room, we had to collect the empty bottles every day and put them in the hallway. As well, the very small counter for the microwave/coffee pot was not cleaned. We did that ourselves every day. The Kids' Suite' beds were very narrow, have never seen beds that narrow before. No blinds on the window, just shears, so we woke up to sun in our faces everyday. The view from our room was over the mechanical equipment to the hotel. We rarely spent more than 2 hours in our room awake, so each individual problem was small, but like I said earlier, they accumulated and left us with an unsatisfied feeling. 24 November 2014
Rated 4.0 out of 5.0 by Anaheim Convention Center Hotel Good hotel that was under renovation. The room was in need of updating. Staff was very easy to work with. The Bar was fine. I would stay here again. It is a long walk to the convention center or an easy short drive. 24 November 2014
Rated 3.0 out of 5.0 by Breakfast complimentary We got breakfast complimentary for 2. Kids were free.. But we have to pay for our coffee and tea. And they have free coffee open for everyone in the lobby. Hello, it does not make any sense!!!! My first time ever to pay for my tea on complimentary breakfast. 20 November 2014
Rated 5.0 out of 5.0 by Excellent for families visiting the Disney resort This Hotel is an excellent choice for families visiting the Disney Resort. it is perfect for families on a budget looking for excellent quality. the Hotel is clean, with a convenient shuttle to the parks provided by ART right outside the main entrance. Staff is friendly. the rooms are clean and cozy, the restaurant is inexpensive and have great food (kids under 12 eat free!), what else can I say? out of the many hotels choices we had in the area I am glad we picked Holiday Inn Anaheim. 20 November 2014
Rated 2.0 out of 5.0 by Friendly front staff, but disappointed otherwise Having worked in sales, I have stayed at many ICH hotels. Generally, they have always met my needs: a clean hotel, friendly staff, comfortable beds. Some have completely wowed me; only 1 (until now) had not met my expectations. (BTW, this 1 exception did make amends, therefore I have never given them a bad review on any website). I'm a pretty forgiving guest. No hot water the 1st day, no biggie. I knew that had some plumbing done earlier that day, so I just wrote it off to that. After an hours wait, the water seemed to heat up satisfactorily, no complaint. But 3 more times during a 5 night stay?? Not good. It's not like these were at peak times: 3 were between 8:00pm and 9:30pm. Once was in the late afternoon. My brother experienced the other incident, so I don't know what time it took place. Each time, the water would get sufficiently hot to take a shower after a wait of an hour or so. But if you want to a shower before bed, who wants to wait around for hot water? The air conditioner is loud and only has 2 settings: on and off. No "fan only" or "hi/lo" setting. The vents are not moveable, so the air blows directly onto the bed. So if you want to sit and watch TV, you either have to sit off to one side of the a/c or sit on your bed with the covers on. Lastly, my brother and I try to leave a tip, daily, for housekeeping. one the day before we were to checkout, they took the tips, but left the beds unmade and did not empty the wastebasket. They removed the used towels, but did not replace them with any clean ones. I have contacted Guest Relations. They said I should get a reply from hotel management within 48 hours. That was 5 days ago. I'm still waiting. If I get a satisfactory resolution, I will update this review. 20 November 2014
Rated 5.0 out of 5.0 by After Disney Avengers Run They were great! I was tired and was dirty from a half marathon then going to the parks all day. They checked me in quickly and was able to get a great bath then watch some football. 19 November 2014
Rated 4.0 out of 5.0 by experience you can improve by making it where I can book flights . it was a charge for internet at kiosk which is fine but the free boarding pass service never worked. Also my company bought free breakfast for us but your voucher was just worth ten dollars about 2/3 of a breakfast . Also at the bar it was five dollars a beer for drought bud light can see that at Disneyland but not hotel . 18 November 2014
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