Rated 4.3 out of 5 by 70
Rated 5.0 out of 5.0 by Mariahr. Atención y Servicio
La experiencia fue excepcional.
Llegamos tarde-noche, en recepción nos indicaron tener pocas opciones por alta ocupación. Enrique fue muy amable y nos ofreció una hab. Para descansar esa noche y que nos cambiaban al día siguiente.
Y así fue todo el personal con buena comunicación y con una actitud de servicio que me ha hecho buscar solo propiedades de su grupo hotelero en esta vacaciones.
Sinceramente gracias, han sido estupendas.
August 12, 2015
Rated 1.0 out of 5.0 by DECU A disappointment
I have stayed here several times before and even during its recent renovation and re-naming. I liked it. It has now lost all credibility.
F&B: good quality ingredients, but a dreadful buffet. Food is cold or tepid, congealed and tasteless. Plates are stone cold at breakfast and all other meals. Many buffet components are industrial/bought in. Simply unappetising.
On booking, I asked for a standard, non-smoking double room. On check-in, I was given a small, handicapped room on a smoking floor. The front desk refused to change this despite it being early afternoon and informed me "Maybe we give better room next time." With the honourable exception of one elderly waiter in the restaurant and one smiling lady in reception on check out, staff were rather surly and unwelcoming. The F&B manager had the grace to apologise for the lunch buffet and did not charge for it.
The toilet did not flush properly: the kettle was broken: there were no instructions for changing the aircon setting: the awful plastic bottles of shampoo and shower gel are only suitable for down-market establishments.
August 10, 2015
Rated 5.0 out of 5.0 by jmatheus What a nice experience
Thank you very much!!! honestly i am fully sattisfied with this hotel.. Excelent Welcoming, very nice suite, everything was on it place and in the better conditions. Congratulations to the administration team, and please keep pushing in order to keep the excellence level of service.
For shure I will visit this property again.
July 9, 2015