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Rated 4.1 out of 5 by 279 reviewers.
Rated 5.0 out of 5.0 by Great Staff We are in our 70s, all staff tried to help us in a friendly and efficient way. The shuttle every 15 minutes to the METRO was a great plus. Cleanliness seemed to be first on all the staff minds. Food in the bar and breakfast room was first class. 26 June 2014
Rated 2.0 out of 5.0 by Check for hidden charges During reservation charges for additional people are imposed which are not per hotel industry standard. 25 June 2014
Rated 3.0 out of 5.0 by Sleeping Rooms Seriously In Need of Updating Room was quite shabby though serviceable; does not lead to a confidence in the management of this location that these conditions haven't been rectified. Not the most conveniently accessible location unless you have a car. 24 June 2014
Rated 5.0 out of 5.0 by Great hotel It was everything we expected. This was the pick up for our tours of DC. 23 June 2014
Rated 5.0 out of 5.0 by Comfort in Crystal City, VA This Holiday Inn is a great place to stay for business trips. I have lodged at this location for the past three years and the care and service of the staff, the safe parking facilities and comfortable rooms make this a great place to stay! 21 June 2014
Rated 5.0 out of 5.0 by Good Service The Hotel stay was pretty good, The cleaning staff should be a little more detailed when cleaning bathroom, as there were obvious spots on walls and above sink that could have been taken care of. The Hotel Manager Yannick was very helpful and accommodating. The Front desk staff upon check-in was not very friendly but we had the complete opposite when checking out. overall very pleasant stay. 19 June 2014
Rated 5.0 out of 5.0 by Wonderful place to stay with children when visiting DC This hotel was so accommodating and met all of our expectations. We were traveling with 6 grandkids to see the sites in DC and they went above and beyond to make our trip a great experience. Thanks so much 19 June 2014
Rated 4.0 out of 5.0 by Unexpected night at the airport Was pleasantly supprised how nice this property was. The front desk staff were proficient and friendly. Room was updated. Internet was very fast, but may have had something to do with the late hour I used it. Next to McD for late night coffee or snack. Great. Very nice snacks and sundry items available for purchase near front desk. I didnt buy anything but it well covered basic needs. Good to know it was there. Pricing was fare, although I was hoping they would honor the pick airline discount I was given for my cancelled flight. 18 June 2014
Rated 5.0 out of 5.0 by A great stay Great staff really make the difference especially when you are staying for several weeks at a time. This is the single reason I keep coming back to this hotel. The staff, all of them, are top notch. 18 June 2014
Rated 4.0 out of 5.0 by I had a nice stay there This hotel is a good place to stay if you're visiting the DC area. It is clean, and the beds are comfortable. The food in the restaurant is a bit over-priced so I never ate there, but everything else was ok. 18 June 2014
Rated 4.0 out of 5.0 by Enjoyable nights stay My wife and I stayed 1 night here before catching a flight home. The staff were friendly, the rooms clean and comfortable and the restaurants served good food. Shuttle only 5 minutes from airport so very convenient. 16 June 2014
Rated 4.0 out of 5.0 by Good Location This is an older hotel. The parking garage is not large vehicle friendly! Narrow ramps and tight corners. The hotel was clean. We did have to switch rooms. The first room was not very clean and there was a hole in the wall behind the door as if the door had been pushed open too hard. The second room was much better. The location was within walking distance of a lovely little street of several boutique restaurants. Everything from India to Mexican to Ethiopian. The hotel was quiet and the common areas were clean. We did not eat at the hotel. Why should I with all the little restaurants to choose from just a few blocks away? 15 June 2014
Rated 4.0 out of 5.0 by room service is bad I left an order for room service on the door. When I awoke, my bill and the order had been pushed under the door. Maybe I put the order on the door a little after 11:30, but not much. I found the order after I got out of the shower. I called the front desk and my order was sent up but arrived 15 minutes later than I had wanted it and 30 minutes after I had called. Maybe that is good service, but it put me behind. When I went to check out and pay for the breakfast the person at the front desk was unable to help me because it was not posted to my account. The van to the metro was ready to leave so I did not have time to print my boarding pass. That made my trip to the airport at the end of the day more stressful. Maybe I was not allowing enough time, but the service did not help. 13 June 2014
Rated 4.0 out of 5.0 by Convenient Location Very convenient and right in the heart of Crystal City. Staff were very courteous. All in all I had a nice stay. 09 June 2014
Rated 4.0 out of 5.0 by STAY Rooms are very small by us standards, normal by European standards. 07 June 2014
Rated 4.0 out of 5.0 by Clean, Quite, and Comfy The rooms were clean. Considering we were located near an airport, the rooms were extremely quite and minimal sound could be heard from others staying at the hotel. The mattress, linens and pillow were very comfortable and we were able to have a great night sleep. 06 June 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service, excellent shuttle service On vacation stay at the Crystal City National Airport Hotel. The shuttle service from/to the airport and to the nearby metro stop made the daily trips to DC attractions and Reagan airport easy. For those who would prefer a taxi, there was almost always one waiting at the hotel. 04 June 2014
Rated 3.0 out of 5.0 by Not Crystal Find another site for your business and leisure stay in DC. No shuttle service to Metro. No comp breakfast. Staff unresponsive. Rooms may not be readily upon stated check in times. Breakfast was over priced, there is a McDonalds next door and I don't eat there. Parking deck was tricky dont cut it close. Have stayed in IHG properties across this country and others, by far the worst experience. 03 June 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable rooms I enjoyed the stay and was impressed with the excellent service provided by all staff members that I interacted with. 02 June 2014
Rated 4.0 out of 5.0 by No coffee available in lobby for early travelers While this hotel is located close to Ronald Reagan Airport (DCA) it doesn't provide any ammenties for priority club members. The shuttle bus service was good and operated as scheduled. 02 June 2014
Rated 5.0 out of 5.0 by Hidden jewel This hotel was a spur-of-the-moment choice that turned out to be WONDERFUL. It was close to our car rental and a fast food place for my 13-year-old nephew. (Someday,I will be traveling alone or with grown-ups and will be able to try out the restaurant.) The staff could not have been nicer. We reserved just the night before, and they scrambled to find the perfect room for an exhausted kid and his equally tired aunt. This hotel is an easy hotel bus ride from the airport. I would stay here again especially if I were visiting DC and wanted to be near a car rental for a quick trip out of town. The nearby neighborhood was a safe place to walk with its lovely yards and brick houses. 01 June 2014
Rated 4.0 out of 5.0 by Great Staff!! This hotel is well maintained and had an excellent lunch and dinner menu. The staff was great, particularly the front desk staff. I arrived into DC Regan Airport early and drove to the hotel, which incidentally is only 2-4 minutes away. Patricia checked me in and even though I was early she was very accommodating and made sure I got a room to suit my needs as well as suit my Platinum status. I was also very impressed with Yanick. He was very professional, very well dressed, and was able to take care of an immediate need I had at the time. He even remembered my name outside of the Hotel a few days later. This hotel has a very International staff representing countries such as Germany, Ukraine, and S. Africa, as well as the States. It location is very good being walking distance to the metro for DC, eateries, and a CVS. If walking isn't your style, they are right next door to a 24 hr. McDonald's. The parking charge per day is a bit high but given the area, it's understandable. The food was pretty much non standard H.I. fare and was well prepared and tasty. I travel on business and stay in hotels around the globe and this one will be revisited by me again the next time through. 30 May 2014
Rated 5.0 out of 5.0 by Really friendly staff. Helped me to get checked-in was very nice. Did I mention friendly staff? 30 May 2014
Rated 5.0 out of 5.0 by Best staff I've ever had the pleasure to visit with......... I'm a travel agent and have the opportunity to stay at many hotels. I booked this hotel and the Liaison at Capital Hill, which was definitely more convenient for my sightseeing trip. Holiday Inn is one of the few hotels that offer shuttle service and free breakfast to kids and those are awesome amenities in the DC area. If I come to Washington again, I will chose the Holiday Inn National Airport again and again. The staff was outstanding, helpful, informative, friendly and made my daughter and I feel so comfortable and welcome. THANK YOU Gracia, Patricia, Helina, Phil, Laura and Keith!!!!!!!!!!! You are all a tremendous asset to the Holiday Inn name and I hope to have the pleasure of visiting with you again. Thank you for a wonderfully, enjoyable time with my daughter. 27 May 2014
Rated 4.0 out of 5.0 by Great location Excellent location near dc, close to the crystal city metro station, the shuttle will drive back and forth. People at the front desk were very helpful. 20 May 2014
Rated 3.0 out of 5.0 by Not the best I have had with HI Needs to update to the technology world. Very few power outlets and 2 of them did not work. At the front desk was ignored while others came up to the desk after I had been waiting. 19 May 2014
Rated 3.0 out of 5.0 by Value for the Price Paid is Sub-standard The rooms are small; the is a very limited selection of eateries/restaurants in the hotel; housekeeping service on our floor was provided very late in the day (past 3 pm) - I had to ask them to clean and tidy our rooms; bathrooms were very limited in space. The only saving grace is the shuttle service that was convenient for any destination within 2 mile radius. 16 May 2014
Rated 4.0 out of 5.0 by Location and Staff make this THE PLACE Stayed there and commuted to DC each day. Room was a little older and shower needed a little new caulk (but was clean). It was a great place and a fairly good price for the area. The location makes up for any other issues there might have been. Very close to food, attractions and transportation (especially metra). I felt safe running 6 miles each night in the surrounding neighborhoods. I'd stay there again and if I can I will do so this summer and I will bring my family. 16 May 2014
Rated 4.0 out of 5.0 by Overnight stay The only thing I did not like at the Holiday Inn was that there was no refrigerator or microwave. This was my first time staying there, I usually stay at the Holiday Inn Express at Eisenhower Avenue. Other than that everything was good. McDonalds was right next door so that was a plus especially if you like McDonalds. 15 May 2014
Rated 5.0 out of 5.0 by Excellent Facility and Staff I spent the week at this hotel during a business visit. The staff went out of their way to make this an enjoyable stay. Everyone from the front desk staff, pub staff, restaurant staff, and management were friendly and attentive to their guests. 11 May 2014
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