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Rated 4.1 out of 5 by 326 reviewers.
Rated 4.0 out of 5.0 by Gold level rewards reduced I am very displeased to find IHG has removed the complimentary breakfast benefit for gold level rewards members at Holiday Inn hotels. I will stay at other hotels in the future. 21 July 2014
Rated 4.0 out of 5.0 by Great sleep Very clean room. Air conditioning worked well (sometimes taken for granted) and I slept like a rock. Great shuttle service to DCA or the metro. 18 July 2014
Rated 5.0 out of 5.0 by Room Room was very nice, clean, and comfortable. The staff was very attentive to everyone at the wedding and they were on top of everything. 16 July 2014
Rated 3.0 out of 5.0 by Closer to DC attractions The hotel is strategically located quite close to DC but then there are many options along the same road. Though the service wasn't great but the rooms were kept clean and were comfortable. May not be value for money. 16 July 2014
Rated 5.0 out of 5.0 by Room and parking Room with king size bed was very small, only a couple of feet around the bed. However, the room with two double beds were a lot bigger (almost 2X the size). Had to park in the employee lot, the fact that i arrived around midnight didn't help. The ramps in the garage were very small, and it looked like a lot of cars had scrapped the walls. Staff was friendly, breakfast was great. Rooms, though older, were clean with no problems 15 July 2014
Rated 5.0 out of 5.0 by Stress-less stay near Reagan National I have stayed at this hotel on several occasions during the past few years when travelling from DC and have an early flight the next morning. I have never been disappointed by the quality of service and comfort as well as the convenience for DCA of this hotel. 15 July 2014
Rated 3.0 out of 5.0 by OK, but below average. No amenities like microwave, fridge, etc. Other hotels in the area offer much more for the money and are better quality. 13 July 2014
Rated 5.0 out of 5.0 by wonderful stay My husband and I had a great experience staying here. All the staff were very friendly and extremely helpful. The motel was very clean and an ideal location for someone who doesn't have a car. We highly recommend this location for a stay in DC. 13 July 2014
Rated 4.0 out of 5.0 by Service Service of staff was the best when compared to many other hotel experiences that I have had. Lived in the DC area for 3.5 years while in the service and still hate the area. Must be the population of the area. Now enjoy the openness of southern AZ. 08 July 2014
Rated 5.0 out of 5.0 by Friendly front desk people Very friendly staff. The location is good. This hotel has shuttle service every 15 minutes from and to the airport. 07 July 2014
Rated 4.0 out of 5.0 by Clean room; fair price Did not expect a lot since it was a cheaper room at the time I was booking. The staff and room was more better than I expected - great location also! Thank you Holiday Inn! 07 July 2014
Rated 4.0 out of 5.0 by Nice Place to Stay Disappointed there was no pool to relax by. Overall a nice place to stay. Staff was friendly. Never stayed in a big metro area before so I was surprised to find that I'd be charged extra to park in the hotel parking garage. Online reservation booking was really easy. 02 July 2014
Rated 4.0 out of 5.0 by nice room tub did not drain. clean rooms, staff was nice, good food except the sausage links tasted like plastic, price was decent,parking was great, the hallway needed to be cleaned better. 01 July 2014
Rated 4.0 out of 5.0 by Mi estadia en el Holyday Cristal city el hotel bien, la comida es muy cara en el restaurante adscrito al hotel. El servicio de shuttle es malo en la recogida, se demora mucho. Se siente uno miserable en el Reagan Airport. 01 July 2014
Rated 2.0 out of 5.0 by Unfortunate experience at this location! Georgetown location was great! When I first arrived around 3:00pm my room was not ready. However, my colleague's room was ready. The individual helping me after looking around on the computer called over a red headed manager-like person, who then together messed around on the computer. About 15 minutes later while standing to know where my room would be I was given a room and the paper work which included the Wi-Fi access code. The room given to me was Room 111. This room should be removed from being a guest room. It is the room adjacent to the exercise room. Every morning, late afternoon, and late evening hotel guests exercising on treadmill would make the room literally jump, up and down. I would get nauseated if I was standing or sitting on the chair. The only way not to feel the jumping was to stay on the bed. The banging of the weights was almost constant, between each other and on the floor, “bang” and “ding ding, bang”…! Very dissatisfying room! Oh and additionally, when I walked in the room I had to immediately jump online to be on a conference call/webinar at exactly 3:30pm. I immediately tried to get online. No go! The access code was rejected. After trying multiple times and re-booting my laptop, I finally called the front desk and told them my online problem, I could not get online. The hotel front desk told me to re-boot again. No help! I called the front desk again and told them my access code was being rejected. The front desk person told me “well of course, this code is an old code”. I told them that it had just been given it to me. She said that it was last week’s code. The new code worked. Now how was I supposed to know that I was given a bad code. I simply got online after everyone on my team had gotten on the webinar and were all waiting on me, 3:36pm. 01 July 2014
Rated 3.0 out of 5.0 by This hotel was okay. Nothing special. The room was clean but a bit small. The internet disconnected repeatedly. The elevators were extremely slow and we were on the eleventh floor so, we spent a lot of time waiting for them. The laundry room was very small, barely enough room to turn around in. The restaurant was okay. Food was okay but, overpriced. The pool was closed and looked to be in disrepair. They did not tell us that before. As I was checking out, they said that we could have gone to their sister hotel to swim (didn't tell us that before) but, I don't think that you should have to change locations to swim. Ridiculous! There are not any decent restaurants nearby. While the staff was courteous and friendly and the housekeeping staff was efficient, I will not stay there again. The value is just not there considering the price that they charged. 30 June 2014
Rated 5.0 out of 5.0 by Convenient for airport travel This Holiday Inn is very convenient to Reagan National Airport. The shuttle service that is provided is prompt and dependable. We stayed a night on both ends of our trip, so it was nice to leave our car in the hotel parking garage instead of the airport lot. The burgers in the bar were great and the diner breakfast was delicious. 30 June 2014
Rated 5.0 out of 5.0 by Great Staff We are in our 70s, all staff tried to help us in a friendly and efficient way. The shuttle every 15 minutes to the METRO was a great plus. Cleanliness seemed to be first on all the staff minds. Food in the bar and breakfast room was first class. 26 June 2014
Rated 2.0 out of 5.0 by Check for hidden charges During reservation charges for additional people are imposed which are not per hotel industry standard. 25 June 2014
Rated 3.0 out of 5.0 by Sleeping Rooms Seriously In Need of Updating Room was quite shabby though serviceable; does not lead to a confidence in the management of this location that these conditions haven't been rectified. Not the most conveniently accessible location unless you have a car. 24 June 2014
Rated 5.0 out of 5.0 by Great hotel It was everything we expected. This was the pick up for our tours of DC. 23 June 2014
Rated 5.0 out of 5.0 by Comfort in Crystal City, VA This Holiday Inn is a great place to stay for business trips. I have lodged at this location for the past three years and the care and service of the staff, the safe parking facilities and comfortable rooms make this a great place to stay! 21 June 2014
Rated 5.0 out of 5.0 by Good Service The Hotel stay was pretty good, The cleaning staff should be a little more detailed when cleaning bathroom, as there were obvious spots on walls and above sink that could have been taken care of. The Hotel Manager Yannick was very helpful and accommodating. The Front desk staff upon check-in was not very friendly but we had the complete opposite when checking out. overall very pleasant stay. 19 June 2014
Rated 5.0 out of 5.0 by Wonderful place to stay with children when visiting DC This hotel was so accommodating and met all of our expectations. We were traveling with 6 grandkids to see the sites in DC and they went above and beyond to make our trip a great experience. Thanks so much 19 June 2014
Rated 4.0 out of 5.0 by Unexpected night at the airport Was pleasantly supprised how nice this property was. The front desk staff were proficient and friendly. Room was updated. Internet was very fast, but may have had something to do with the late hour I used it. Next to McD for late night coffee or snack. Great. Very nice snacks and sundry items available for purchase near front desk. I didnt buy anything but it well covered basic needs. Good to know it was there. Pricing was fare, although I was hoping they would honor the pick airline discount I was given for my cancelled flight. 18 June 2014
Rated 5.0 out of 5.0 by A great stay Great staff really make the difference especially when you are staying for several weeks at a time. This is the single reason I keep coming back to this hotel. The staff, all of them, are top notch. 18 June 2014
Rated 4.0 out of 5.0 by I had a nice stay there This hotel is a good place to stay if you're visiting the DC area. It is clean, and the beds are comfortable. The food in the restaurant is a bit over-priced so I never ate there, but everything else was ok. 18 June 2014
Rated 4.0 out of 5.0 by Enjoyable nights stay My wife and I stayed 1 night here before catching a flight home. The staff were friendly, the rooms clean and comfortable and the restaurants served good food. Shuttle only 5 minutes from airport so very convenient. 16 June 2014
Rated 4.0 out of 5.0 by Good Location This is an older hotel. The parking garage is not large vehicle friendly! Narrow ramps and tight corners. The hotel was clean. We did have to switch rooms. The first room was not very clean and there was a hole in the wall behind the door as if the door had been pushed open too hard. The second room was much better. The location was within walking distance of a lovely little street of several boutique restaurants. Everything from India to Mexican to Ethiopian. The hotel was quiet and the common areas were clean. We did not eat at the hotel. Why should I with all the little restaurants to choose from just a few blocks away? 15 June 2014
Rated 4.0 out of 5.0 by room service is bad I left an order for room service on the door. When I awoke, my bill and the order had been pushed under the door. Maybe I put the order on the door a little after 11:30, but not much. I found the order after I got out of the shower. I called the front desk and my order was sent up but arrived 15 minutes later than I had wanted it and 30 minutes after I had called. Maybe that is good service, but it put me behind. When I went to check out and pay for the breakfast the person at the front desk was unable to help me because it was not posted to my account. The van to the metro was ready to leave so I did not have time to print my boarding pass. That made my trip to the airport at the end of the day more stressful. Maybe I was not allowing enough time, but the service did not help. 13 June 2014
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