Rated 4.1 out of 5 by 163
Rated 5.0 out of 5.0 by JayH1 treated like a guest
Every at the hotel is super friendly but professional. You are their number 1 concern. That is a hard line to tow.
Has a minor problem with the TV and five minutes after telling desk clerk there was someone at my room to see the problem. Was a loose cable connection
Also like the fact you park your own car in the spacious garage. Make for quick entry and exit.
Great location with many good restaurants within walking distance
The coffee shop for breakfast has lot of windows and feels like you are in a sidewalk cafe.
01 June 2013
Rated 4.0 out of 5.0 by Keeo Good hotel when visiting DC.
Good value,good location, friendly service. Will definitely stay here again.
27 May 2013
Rated 5.0 out of 5.0 by Scarlton71 Great Customer Relations Treatment
I recommend this hotel with no reservation. The staff is what sets it aside from the other hotels. From the shuttle drivers, to the front desk, to the cooks and maids. All go out of their way to make your experience wonderful. I cannot express how great I was treated. I stayed with them for 4 weeks. I was treated the exact way all four weeks.
26 May 2013
Rated 4.0 out of 5.0 by TerryRD Room was comfortable but check in clerk needed social skillls
Overall for cleanliness and comfort, my stay was fine. My biggest issue was I was coming for my son's college graduation. I had driven for over 8 hours to get to the hotel in time to check in at 1pm and make it to the 3pm graduation. The abrupt clerk at the desk promptly informed me of no check ins until 4pm. I explained that I was tired and sweaty and wanted to shower and change clothes to look nice for my sons' graduation. He said I could use the public restrooms or I might be able to get a room after 2pm. He was quite curt and abrupt with me and had absolutely no compassion or sympathy. So, I was forced to schlep my bags from my car to the public restroom to try and wash up and change clothes in a toilet stall. How humiliating. Was not my finest moment. I would recommend he get additional customer service training. No matter no decent a facility, if you do not have customer service, you really have nothing.
25 May 2013
Rated 4.0 out of 5.0 by jpt2 Still have not recieved a copy of my invoice.
I requested a copy of my invoice via e-mail, and was assured that I would recieve it shorlty after checkout. Thus far, I have not recieved it! Very unhappy.
24 May 2013
Rated 4.0 out of 5.0 by Professional108 D.C trip
Great location for traveling to DC. Shuttle service was available when needed to the metro and back. Staff were very attentive. Only issue was the slow service in the diner down stairs.
21 May 2013
Rated 4.0 out of 5.0 by SimplyParadise Great hotel for DC tours
We chose this hotel because of the FREE shuttle pickup for the DC trolley tour. The shuttle pickup was 9 a.m. and left DC to return to the hotel at 5:30 p.m. Parking at the hotel is $16.00 overnight. It is covered indoor parking. A good deal considering we saw $48.00 in DC. The hotel has a restaurant/bar and the food was very good. There is a menu in your room and also a calendar of events/specials. The rooms are not large but we didn't need large. Comfortable for the two of us. I requested an upper floor figuring that it would be quiet and it was. We didn't hear any hallway noise. Room was very clean also. The front desk is extrememely helpful. We arrived around 11 a.m., too early to check in but they explained the parking and I asked for directions to the Metro. They had maps available. Metro is about 5 blocks and an easy, comfortable walk. So helpful. Also because we are priority club members, we received complimentary bottled water and snacks in our room. We are looking forward to returning and have recommended this hotel to others.
16 May 2013
Rated 5.0 out of 5.0 by LarryOnTheRoad Service and location
The staff was excellent. Candis at the front desk was most helpful.
Room was clean. The restaurant had an extensive menu for breakfast and got us off to a good start for the day. The hotel was within walking distance to the Crystal City metro stop for easy access to sights in and around DC. We took the shuttle to the station and then walked back to catch great dinner options at restaurants on 23rd St.
We had stayed here a few years ago and will choose this hotel when we return to the area.
15 May 2013
Rated 4.0 out of 5.0 by JEDM great staff
Thank you so much for all the special accomdotions on our group's trip to DC. The facility was wonderful and the staff was always friendly. I especially want to commend Marco who served in the banquet breakfast and pizza party our group had while we were there. He went so above and beyond and was so accomodating to my family and my daughter's special needs. Thanks so much, it was a wonderful experience.
My biggest complaint was the pub/restaurant. Our group went out of our way to make sure the hotel knew that 70+ guests would likely be eating upon arrival. We waited well over an hour for cold food and high prices. There was only 1 staff to serve the entire bar and restaurant--simply unaaceptable. One visit was more than enough to convince us to eat elsewhere,
Overall we had a wonderful trip and the staff was very accomodating.
10 May 2013
Rated 4.0 out of 5.0 by Pieancho Nice clean room.
We were there for a reunion and all seems to have gone very well.
The restaurant evening staff when we got there after a long plane ride seemed to be tired and overworked, but very pleasant. The staff did not provide frresh towels and toiletry items on the second and third day. Good thing we had our own. The people were there to see made our stay outstanding.
02 May 2013
Rated 4.0 out of 5.0 by Secrccpf Nice Stay
This hotel is very convenient to the Reagan Airport, The rooms are comfortable, the staff is extremely helpful, curteous and quick to greet you each time you walked in. Shuttle service was very good. Room was comfortable.
01 May 2013
Rated 4.0 out of 5.0 by PeterPan Good experience
Overall it was a good stay and I like the hotel environment.
26 April 2013
Rated 4.0 out of 5.0 by Loki54 Great hotel and service...amenities?
Really enjoyed staying in your hotel and the staff was truly welcoming and supportive. Couple minor items I hope can help. There is no TV in the Fitness Center. I actually left my head phones in my room as I figured I would keep the TV on...no such luck. The Pub is a great location, but the food was lackluster and not quite up to par with the price and what I was expecting. Enjoyed the rest of my experience and will visit again.
23 April 2013
Rated 4.0 out of 5.0 by SB238642098 Great Service
The hotel staff was awesome. Candice works at the front desk and Yannick is the office manager. They provided superior customer service and they greeted me with a smile every time I came and went.
22 April 2013
Rated 4.0 out of 5.0 by jw83 great stay, convenient to downtown
This hotel is very convenient to the Reagan Airport, and all sites downtown. The rooms are comfortable, the staff is extremely helpful, and the shuttle service very easy to arrange.
22 April 2013
Rated 5.0 out of 5.0 by Jim1234 Comfortable bed and room and very pleasant staff.
Stayed for 3 nights in April 2013. Desk staff and shuttle staff were very polite and accommodating. Room was clean and bed was comfortable. I would/will book my stays here again.
21 April 2013
Rated 5.0 out of 5.0 by Alan9153 Great location and wonderful service
We chose Holiday Inn at National Airport because of their Park and Fly option. The room was very comfortable. The hotel was very easy to access (not a given in Crystal City). But most important to us, the shuttle service to and from National Airport was superb. The driver was prompt, very courteous, and very helpful.
We will definitely use this hotel again for trips to/from National Airport.
18 April 2013
Rated 1.0 out of 5.0 by RockyHome Lacking in ALL AREAS
I had tribble time finding the Hotel, even though I called your listes number, I was not connected to the Front Desk, where local people may have been able to give directions, rather I was routed to service personnel outside the area, who were trying to guide using Google-Map! The stay was lousy, the room was not cleaned from previous guests stay(junk on the counter, etc.). I would like to GET FULL REFUND for this stay.
17 April 2013
Rated 5.0 out of 5.0 by JetSetter2013 Awesome SERVICE at a great price for DC area.
This was a great stay and a great decision. The Staff was very helpful with storing luggage while I went to work. They provided hotel shuttle to drop me off to customer site within surrounding areas and I called later and they picked me up. I saved on travel expenses with this awesome service and the drivers were very helpful and friendly. Even though the hotel didn't have a breakfast service; they provided complimentary breakfast passes to the adjoining restaurant. That was great to have breakfast buffet complimentary.
16 April 2013
Rated 3.0 out of 5.0 by prv63 Staff misrepresented distance to nearest subway station over the phone
Over the phone, upon determining whether to use this hotel for a business trip, staff indicated that the subway was "right across the street." It is actually a 10 to 15 minute walk. Also, i attempted to use the restaurant for my first evening's dinner. When I walked in there was one other customer and two staff hanging t-shirts. I assumed that one of them would come over to serve me once they were done. However, once done they both disappeared. I waited about 10 more minutes. One of them reappeared a couple of times but made no attempt to serve. Assuming that they were maybe not open, I went over to the bar to speak to the server the next time she emerged. She came out carrying a salad for the other patron. I asked if they were open, and she said that yes, they were. I said that I had been waiting, and she said, OK, just sit down. She did not attempt to apologize for ignoring me earlier, so i left. On the other hand, the staff at the front desk, in the gift shop, and the shuttle drivers were wonderful.
16 April 2013
Rated 5.0 out of 5.0 by JBTexas Great Customer Service
From the check in to the shuttle bus staff, everyone was very helpful. For example, I asked for a taxi to be called, which they were happy to do, but the shuttle driver said it would take 15 minutes usually for a taxi to arrive, so he took me down the street to a "full-service" hotel that had a line of waiting taxis...saving me time!
Also, many restaurants to choose from that are walking distance. Don't miss the Kabob Palace, open 24 hours/day. Absolutely divine food. :)
16 April 2013
Rated 5.0 out of 5.0 by farleyb78 Comfortable bed and great service
Excellent stay. Room was very clean and staff was professional and friendly.
12 April 2013
Rated 5.0 out of 5.0 by Saucie52 Excellent Customer Service, clean, comfortable room.
I was pleased with the ease of checking in and out. Our room was Great! Clean and comfortable. There was no noise from other guests or from traffic. I would definitely recommend this hotel.
11 April 2013
Rated 5.0 out of 5.0 by WorkingMomTraveller Great hotel, but shuttle service spotty at night
The hotel was great and the staff was fine. I arrived late at night (after 10pm), however, and could not connect to anyone by phone (I called multiple times and kept ending up in dead ends on the voicemail system) to get a shuttle from the airport. I took a cab (not too expensive) and the staff was totally apologetic and gave me a free breakfast coupon to make up for the system not answering.
11 April 2013
Rated 3.0 out of 5.0 by midwest13 ok stay
Room was ok but there was a peanut on the floor between the wall and bed. It was there our entire stay.Housekeeping needs to actually vaccum the rooms
I'm a priority club member and was told they upgraded me, with one bottle of water a granola bar yea..
10 April 2013
Rated 5.0 out of 5.0 by gnt23 Great spot in DC area!
The Inn's shuttle was amazing! Dropped us off and picked us up from the METRO stop about three blocks away. Very friends, clean, great location, next to a McDonald's. We really enjoyed our stay and value at this Holiday Inn. I def recommend this location to anyone visiting the DC area!
10 April 2013
Rated 4.0 out of 5.0 by Meemoo Good value hotel
Hotel was in good location and nice area. Staff was not rude but not overly friendly either.
09 April 2013
Rated 2.0 out of 5.0 by CeCe2013 Horrible experience but a nice room
Probably one of the worst hotel stays I've had. While the room was nice, everything else was terrible. On night one I waited 1 hour for a meal I ordered. When I received the meal, it was wrong. While I waited, the diner was in shambles. Employees were yelling at each other in the kitchen. There was one lady as a waitress/cashier/room service attendee. She was highly disorganized and confused. The kitchen staff was placing receipts on top the prepared food and I saw little to no hand washing. The next day, the manager was extremely nice and tried to fix the situation by giving me a free breakfast coupon and told me to call the next morning. The next morning the service was equally deplorable-rude staff, cold food, wrong order, no silverware. Really, other than the room and the 1 interaction with the manager,,nothing else was good. I would definitely not recommend,
06 April 2013
Rated 5.0 out of 5.0 by Sunman Stayed Twice, Great Experience Both Times!
Love the shuttle to the hotel from either the crystal city metro or the national airport, all free rides!
Hotel is close to everything, CVS drug store and convenice stores close by and in crystal city and nearby restaurants, hotells and a Harris Teeter big grocery store close too!
Nothing not to like here.
02 April 2013
Rated 4.0 out of 5.0 by Ninapoche Staff
The staff at the hotel and the shuttle driver John went above and beyond expectations, they are the main reason to stay at this hotel!
29 March 2013