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Rated 4.1 out of 5 by 217 reviewers.
Rated 2.0 out of 5.0 Highly Disappointed I was not pleased with my stay at this hotel at all. The first night I was not able to even stay in my room. I was apart of a group holding our church convocation at this hotel in the ballroom. One of the doors to the ballroom had a broken lock on it, and my church had thousands of dollars worth of equipment and merchandise in the rrom that they could not lock. So myself, and 2 other members of our church had to stay up the entire night to ensure that our equipment and merchandise would be protected due to the lack of security provided to our organization... On top of this, alot of the upper management staff made it seem like it was our fault, and made alot of excuses as to why they couldn't lock the doors. They threw comments like "We didn't pay for storage," etc. like that changes the fact that they couldn't lock the door. So I was just really disappointed. Maybe I could have enjoyed myself more if I actually got to sleep in my room both nights, even though I still had to pay for both nights. Was not please at all. 08 August 2013
Rated 5.0 out of 5.0 by Great Sevices The only problem we had was long waits for the elevators has for one was out of order The food at our banquets and in the restaurant was great and the staff was right on top of our every need .Front desk and housekeeping was great to 04 August 2013
Rated 4.0 out of 5.0 by Great service We received great service from everyone, from the front desk, the shuttle drivers, restaurant personnel, etc. All personnel was very corteous and helpful. The shuttle service to the Metro station was very convenient for us as we were on vacations to see the city on foot. The only itmes to improve are the elevators, only 2 on service where not enough and we had to wait sometimes more than 5 minutes for an elevator; and the plumbing in the room, which required fixing more than once. 04 August 2013
Rated 4.0 out of 5.0 by Good place to stay This establishment is a very nice, clean place to stay. A short walk to Crystal City Metro station. The only thing that could have made my stay more enjoyable is if the pool was open. Not sure why it wasn't. But I never asked. Many things to do if you don't mind the walk to the metro (8 blocks). Friendly staff and quick room service. 04 August 2013
Rated 4.0 out of 5.0 by Excellent value for location and very helpful staff Very enjoyable. Great staff. City tour direct from hotel. Shuttle service to airport/subway. Adjoining Irish pub/restaurant overpriced and food nothing special. However, a short walk takes you to a variety of attractive-looking restaurants including Italian, Mexican, Chilis and more. 03 August 2013
Rated 5.0 out of 5.0 by Great service We spent a beautiful week in DC. We recommended this hotel to our friends. If we visit again we will stay at this hotel. Customer service was great. Thank you so much. The only down side was the breakfast in the hotel was expensive. 02 August 2013
Rated 5.0 out of 5.0 by Convenient and comfortable 1.5 miles from Reagan National Airport. For early morning departures I highly recommend it. The rooms are spacious and the beds are comfortable. The WiFi works well too. A good choice overall. 01 August 2013
Rated 4.0 out of 5.0 by DC Hotel Holiday Inn National Airport is an overall good experience. Great location near Airport, Restaurants, and Subway. 24 July 2013
Rated 3.0 out of 5.0 by Great Location Although this hotel is showing wear and tear, it is in a great location for the DC area. The food in the diner is excellent and the overall staff were helpful and friendly. 24 July 2013
Rated 1.0 out of 5.0 Worst Stay ever in Holiday Inn Customer service was virtually unknown by the night desk clerks in this hotel. Snippy, sarcastic responses were the rule and I tried to avoid contact, if possible. It began with the desk clerk not informing me that the card that I presented for all of my expenses only covered my room unless I explicitly stated otherwise. I travel extensively for business and this is the first time that this situation has occurred. This resulted in my embarassment when I ordered room service and signed. Only to discover that only cash was accepted. I needed help with my luggage at checkout. I waited for an hour for someone to help me. The daytime desk personnel were accommodating and nearly made up for the rudeness of the night staff 23 July 2013
Rated 4.0 out of 5.0 by Late Check-Out Everything at the property went pretty well accept our check out. We had a lot of meetings in the morning and requested a late check-out at 1400. We got back and our keys were disabled so we had to get them swiped to get up to the rooms. We got to rooms at 1345 and at 1355 house keeping was complaining that we were in the rooms still and called the front desk. We left at 1405 but having someone stand outside waiting for you to leave was uncomfortable. 23 July 2013
Rated 2.0 out of 5.0 by Dirty and Outdated The pictures on the website are misleading. This hotel is in dire need of a total re-haul. Pool was out of service for some reason, doesn't look like it has been operational in a LONG time! 13 July 2013
Rated 5.0 out of 5.0 by Very Impressed!!! My son and I stayed here for a chess tournament. The staff was very friendly and courteous. The treadmills are very nice. The room was quiet. No airplane noise even though it is close to the airport. The shuttle drivers are great. On the Saturday night of our stay the National Diner was closed. (I'm not sure why. I think perhaps they were catering to a large group.) My son and I ordered our meal and were waiting for it as we were going to eat it in the room. Carlos, the manager on duty, made our trip special when he opened up a table with service at the National Diner even though they were officially closed for dining in. Thanks Carlos it was the highlight of our trip!!! Try the New York strip it is delicious.. 11 July 2013
Rated 5.0 out of 5.0 by Shuttle to Metro Tops This hotel is only a few blocks from a great commercial and dining area called Crystal City. If you are like me and want to use the Metro Rail to get around town the Shuttle service that is provided is wonderful and well worth staying at this hotel. The room was very comfortable and staff very friendly. The pool was closed during my stay but as i was out and around town every day till time to sleep I don't think I would have had time to use it. 10 July 2013
Rated 4.0 out of 5.0 by 1 night stay Very nice place. The room was a bit small but was okay for 2 people. The room service from the pub was good. The National Diner wasn't great; it was clean but our waiter was difficult to understand and the food and coffee were not very good. Great location! Very nice to be able to get transportation to the Metro whenever we needed it but had to wait quite a while for transportation back to hotel from Metro station. The staff, upon check-in, was incredibly friendly and helpful! 07 July 2013
Rated 4.0 out of 5.0 by Great hotel and location Congress was out of session, so I stopped here after working in Maryland. The rates in all area hotels are much less expensive when Congress is out of town. 7-8 block walk to the train, $3 ticket to the Smithsonian. 5 block walk to a multitude of small restaurants and cafes. The only downside is that the hotel restaurant is contracted out to Red Robin, which I don't care for. Other than that, this is a great hotel and location for the price I paid! 06 July 2013
Rated 5.0 out of 5.0 by Staff was great Really enjoyed our DC experience. Hotel staff made that possible for our family. They provided us with great shuttle service to the airport and metro which was so valuable to us. Great for families, McDonald's right next door. 05 July 2013
Rated 3.0 out of 5.0 by Old Property Not worth D Name OR Price I was disappointed to see Holiday Inn National in DC area is such a old and "Not-a-real-HolidayInn" property. After a quick 10-min in bathroom I guessed this was not a "real" HolidayInn" property but purchased from "X" and renamed. Of-course Hotel MGR confirmed I was right :(. It's a old-school 30+ yr old property but still charging 150-200 USD per night to IBM. Unfortuntely all other hotels nearby are full. Hence they also are ~100% booked. MGR Jen on duty was good and courteous and agreed this property needs renovation overall as well as in Bathrooms. No breakfast served despite high-rates. Room had some spiders. Water-fountain in lobby was broken even after follow-up trip 2-week s later. Shuttle service is good but very limited to small Local area <1-miles and airport. 02 July 2013
Rated 5.0 out of 5.0 Front Desk staff Yannick! The best Front Desk staff I've met: Yannick. He was very professional and friiendly. The kind of professionalism one usually encounters in Five and Four Star hotels! Yan nick, you make Holiday Inn a 'Five Star' hotel. 28 June 2013
Rated 3.0 out of 5.0 by room cleaning service We were very disappointed with the cleaning service. We had a family reunion and booked 3 rooms. One of our rooms was never cleaned for couple of days and the towels that were left on the floor were placed back of the rack. Mascara and lipstick stains were still on the wet towel. The floor was never cleaned - same trash on the floor the entire week. Had to ask for towels at the front desk. 27 June 2013
Rated 5.0 out of 5.0 by Great location for sightseeing I and four others stayed here when we came to tour Washington DC. It was so easy to catch the metro and go to anywhere we wanted to be. I was worried that we would be too far from the metro station but the shuttles were always ready to carry us to the station and pick us up. Malki (shuttle driver) is so friendly and helpful. He is a wonderful representative for your hotel. The rooms were nice and comfortable. There are good restaurants in the area and a McDonalds next door if you want a quick breakfast. We ate at O'Malley's one night and it was good, and was a good place to stop by in the afternoon or at night for a quick refreshment. I feel like we made an excellent choice when choosing where we would stay on our vacation. 18 June 2013
Rated 5.0 out of 5.0 by Wonderful Stay!!! Attended a conference at this hotel on 6-10 of June 2013. It was wonderful!! The food and beverage that was catered to the conference was very, very good and the attention to every little detail by Carlos and Marco was excellent. The front desk staff were kind and friendly, and bent over backwards to attend to our every little need. The room was very comfortable, and the maid service did not even squeak at my requests, as I had some things I needed to make my stay comfortable. I would highly recommend this hotel for both just the needs of nightly stays and also for booking for a conference or event. They did a very, very nice job! 17 June 2013
Rated 4.0 out of 5.0 by Initial Reception The young man on duty on my arrival needs additional training in receiving guests. I already provided this information to your Manager.. 16 June 2013
Rated 5.0 out of 5.0 by Great service Staff is very friendly and helpful, beds very comfortable, rooms good sized, restaurant has good food and prices aren't bad. Will definitely stay here again when returning to DC. Only downfall is pool was being worked on during our stay and there is no hot tub 07 June 2013
Rated 5.0 out of 5.0 by treated like a guest Every at the hotel is super friendly but professional. You are their number 1 concern. That is a hard line to tow. Has a minor problem with the TV and five minutes after telling desk clerk there was someone at my room to see the problem. Was a loose cable connection Also like the fact you park your own car in the spacious garage. Make for quick entry and exit. Great location with many good restaurants within walking distance The coffee shop for breakfast has lot of windows and feels like you are in a sidewalk cafe. 01 June 2013
Rated 4.0 out of 5.0 by Good hotel when visiting DC. Good value,good location, friendly service. Will definitely stay here again. 27 May 2013
Rated 5.0 out of 5.0 by Great Customer Relations Treatment I recommend this hotel with no reservation. The staff is what sets it aside from the other hotels. From the shuttle drivers, to the front desk, to the cooks and maids. All go out of their way to make your experience wonderful. I cannot express how great I was treated. I stayed with them for 4 weeks. I was treated the exact way all four weeks. 26 May 2013
Rated 4.0 out of 5.0 by Room was comfortable but check in clerk needed social skillls Overall for cleanliness and comfort, my stay was fine. My biggest issue was I was coming for my son's college graduation. I had driven for over 8 hours to get to the hotel in time to check in at 1pm and make it to the 3pm graduation. The abrupt clerk at the desk promptly informed me of no check ins until 4pm. I explained that I was tired and sweaty and wanted to shower and change clothes to look nice for my sons' graduation. He said I could use the public restrooms or I might be able to get a room after 2pm. He was quite curt and abrupt with me and had absolutely no compassion or sympathy. So, I was forced to schlep my bags from my car to the public restroom to try and wash up and change clothes in a toilet stall. How humiliating. Was not my finest moment. I would recommend he get additional customer service training. No matter no decent a facility, if you do not have customer service, you really have nothing. 25 May 2013
Rated 4.0 out of 5.0 by Still have not recieved a copy of my invoice. I requested a copy of my invoice via e-mail, and was assured that I would recieve it shorlty after checkout. Thus far, I have not recieved it! Very unhappy. 24 May 2013
Rated 4.0 out of 5.0 by D.C trip Great location for traveling to DC. Shuttle service was available when needed to the metro and back. Staff were very attentive. Only issue was the slow service in the diner down stairs. 21 May 2013
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