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Rated 4.1 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service and location I stayed in your location for 3 nights and 4 days, with my mother whom birthday was on the very first day that we arrived. I have to say that the customer service lady called Grazie was outstanding, she definitely knows how to take care of Guests. My mother had a platter of fruit and cheese along with a card waiting in the room, which at the last minute we changed. We used the 'free shuttle to the Metro Station, two days in a row, both days, the drivers were very courteous and helpful. Your location could have not been any better, shopping and restaurants were all around the area! thanks for the Great experience, I will come back and tell friends and family about you guys. 11 September 2013
Rated 3.0 out of 5.0 by Ok for 1 night The staff at the hotel was courteous. The shuttle service works great. However, the room left me much to be desired with some basic amenities not available in the room. They should look at renovating the property. The quality of Breakfast was good and I enjoyed it. 06 September 2013
Rated 5.0 out of 5.0 by Comforatable rooms and great staff I was there on business, but if I was to go to the area for personal reasons, I would stay there. Convenient to the airport and the biking/running trail, plus many places to eat nearby! 05 September 2013
Rated 5.0 out of 5.0 by Great Experience Will recommend this hotel to anyone planning a visit to Washington DC and environs. Within reasonable distance of Dulles. Rooms spacious enough for a couple, generally friendly staff and atmosphere. Best of all and placing this hotel well above most in the DC area, free Wi-Fi. With all the will in the world, It is usually not possible for foreign visitors to access mobile phone services. Free Wi-Fi solve some of this problem without having to expend valuable funds. Generally, great hotel. Will use again anytime I am in the DC area. 04 September 2013
Rated 4.0 out of 5.0 by EXPERIENCE AT HOLIDAY INN, NATIONAL AIRPORT We had a very good experience and the service is quite commendable. The Front desk personnel were very helpful to me. I needed some paperwork copied for my meetings in the hotel and the front desk delivered the copied documents to me on time. They were also very helpful during check-out time when I had to store my luggage to run some errands in town prior to leaving the hotel. 03 September 2013
Rated 4.0 out of 5.0 by Good quality hotel Nothing fancy about this property but solid good quality service and friendly staff. I would recommend this property when staying near DC. This property has easy access to the airport and downtown DC (we were in town for sight-seeing and Nationals baseball). Will look to stay again when back in town 02 September 2013
Rated 2.0 out of 5.0 by Poor housekeeping The comforter had blood stains. The bathroom wasn't cleaned very well. You could see hair on the floor. No conditioner ever. The door mirrow was dirty and was never wiped. There was a beer bottle top on the carpet. After two days I threw it away. It looked like the vacuum never touched the carpet. I wouldn't recommend this hotel. 31 August 2013
Rated 4.0 out of 5.0 by I would say.... With the exception of the burnt calamari I was served by the restaurant in the hotel and staying in a room without a view of anything but a brick wall and roof landing. I had a good experience at this hotel. I appreciated the shuttle service to and from the airport. The shuttle was also very useful in driving you within a 1 mile radius around the hotel to get dropped of at the local train station or just dining at the nearby restaurant. The room was clean and modern looking. The staff was friendly as well. I would probably stay here again as long as I choose a different room and skip the calamari. 28 August 2013
Rated 3.0 out of 5.0 by Upgrade I don't mind not getting an upgrade if there aren't any available. But when I'm told I'm being upgraded and then not actually getting upgraded then........Told I was upgraded to the "priority club" floor with card access only. Turns out all floors are card access and postage stamp size rooms. Now thats just a bad play. This is an older hotel, nothing stands out as good or bad. The food was weak, but then again who orders a pork chop at a hotel restaurant. So all in all just average at best. 25 August 2013
Rated 5.0 out of 5.0 by Comfortable bed with a nice view I had a great stay. The room was nice and clean and the view of the city was great! I thought that the staff were all very friendly and helpful. I would recommend this hotel to others. 23 August 2013
Rated 1.0 out of 5.0 by The staff tries but the facility has too many problems One of the elevators didn't work and with only 2 left and some 14 floors it made it for long wait time and sharing the elevator w cleaning and luggage carts. It was common to wait 10 to 15 mins for a lift. When you finally get one it was packed and you couldn't get in. The fire alarm going off in the middle of the night made the experience even worse. The only reason I am giving a fair is because the daytime staff as well as the drivers are really nice and friendly. Otherwise this would have been a zero. The swimming pool is closed in the middle of August. As a gold member I asked for water was sent across to a restaurant. When I headed to a vending machine a bottle appeared. The night time crew is very unprofessional. Stay away if you have an alternative. 21 August 2013
Rated 5.0 out of 5.0 by Extraordinary staff and service Extraordinary treatment, Felt incredibly welcome. We were riding for a cause and the special treatment we received was special. Sometimes travel here for business and will always stay here. 20 August 2013
Rated 4.0 out of 5.0 by Great Service Service in this hotel is very good, especially when they accommodate visitors. Front desk managers always smile and are willing to assist in any way possible. 20 August 2013
Rated 2.0 out of 5.0 by Just not up to par Location is good and parking worked well, but this was not what I have come to expect from Holiday Inn's. Two of the three elevators were broken during most of the visit. The response from the staff was "yeah ...we know". The bath tub liner had begun to de-laminate from the old tub and the drain was clogged. The diner and pub attached were GREAT! 19 August 2013
Rated 4.0 out of 5.0 by The courtesy vans are great The best thing you could do is baggage hold, it's an invaluable service, the shuttle service is also a great service it really saved me time in my travels. Thank you. 18 August 2013
Rated 3.0 out of 5.0 by My stay The room provided to me was very nice and relaxing. I wish the pillows were regular size but overall it was still nice along with the decor. All the staff were very pleasant except the employees that work in the dining room. Going to get breakfast on the day of check out wasn't a good morning, the waitress was very nasty and insensitive to our needs. The bust boy who provided the water we drank was very stingy with the straws and his attitude was very poor and uncalled for. They seem very unhappy with their jobs and they shouldn't take it out on paying customers 17 August 2013
Rated 5.0 out of 5.0 by Friendly, clean and comfortable. The staff was super friendly and helpful. They gave great recommendations on nearby attractions as well as having food delivered. The ice machine on my floor didn't work, but they delivered ice to my room. The room was clean and comfortable. We had on-going issues with one of the two room keys not working, but I would stay there again. 13 August 2013
Rated 5.0 out of 5.0 by Great service I traveled alone for the first time to WDC and was made to feel safe, comfortable and like family. Being greeted by the Manager, Frenchi, upon arrival was going the extra effort to make me not ever feel like I was by myself. Informing me about near-by restaurants and that the shuttle would take me and pick me up. Informing me how safe the neighborhood was. He was great! Also, the gals behind the counter were always greeting me with smiles and asked how my day went. Jennifer was awesome. I had a minor situation occur and Candace went above and beyond to assist me. I can't say it enough how grateful I was to Candace. I will go back there for sure next time. Melody 12 August 2013
Rated 2.0 out of 5.0 Highly Disappointed I was not pleased with my stay at this hotel at all. The first night I was not able to even stay in my room. I was apart of a group holding our church convocation at this hotel in the ballroom. One of the doors to the ballroom had a broken lock on it, and my church had thousands of dollars worth of equipment and merchandise in the rrom that they could not lock. So myself, and 2 other members of our church had to stay up the entire night to ensure that our equipment and merchandise would be protected due to the lack of security provided to our organization... On top of this, alot of the upper management staff made it seem like it was our fault, and made alot of excuses as to why they couldn't lock the doors. They threw comments like "We didn't pay for storage," etc. like that changes the fact that they couldn't lock the door. So I was just really disappointed. Maybe I could have enjoyed myself more if I actually got to sleep in my room both nights, even though I still had to pay for both nights. Was not please at all. 08 August 2013
Rated 5.0 out of 5.0 by Great Sevices The only problem we had was long waits for the elevators has for one was out of order The food at our banquets and in the restaurant was great and the staff was right on top of our every need .Front desk and housekeeping was great to 04 August 2013
Rated 4.0 out of 5.0 by Great service We received great service from everyone, from the front desk, the shuttle drivers, restaurant personnel, etc. All personnel was very corteous and helpful. The shuttle service to the Metro station was very convenient for us as we were on vacations to see the city on foot. The only itmes to improve are the elevators, only 2 on service where not enough and we had to wait sometimes more than 5 minutes for an elevator; and the plumbing in the room, which required fixing more than once. 04 August 2013
Rated 4.0 out of 5.0 by Good place to stay This establishment is a very nice, clean place to stay. A short walk to Crystal City Metro station. The only thing that could have made my stay more enjoyable is if the pool was open. Not sure why it wasn't. But I never asked. Many things to do if you don't mind the walk to the metro (8 blocks). Friendly staff and quick room service. 04 August 2013
Rated 4.0 out of 5.0 by Excellent value for location and very helpful staff Very enjoyable. Great staff. City tour direct from hotel. Shuttle service to airport/subway. Adjoining Irish pub/restaurant overpriced and food nothing special. However, a short walk takes you to a variety of attractive-looking restaurants including Italian, Mexican, Chilis and more. 03 August 2013
Rated 5.0 out of 5.0 by Great service We spent a beautiful week in DC. We recommended this hotel to our friends. If we visit again we will stay at this hotel. Customer service was great. Thank you so much. The only down side was the breakfast in the hotel was expensive. 02 August 2013
Rated 5.0 out of 5.0 by Convenient and comfortable 1.5 miles from Reagan National Airport. For early morning departures I highly recommend it. The rooms are spacious and the beds are comfortable. The WiFi works well too. A good choice overall. 01 August 2013
Rated 4.0 out of 5.0 by DC Hotel Holiday Inn National Airport is an overall good experience. Great location near Airport, Restaurants, and Subway. 24 July 2013
Rated 3.0 out of 5.0 by Great Location Although this hotel is showing wear and tear, it is in a great location for the DC area. The food in the diner is excellent and the overall staff were helpful and friendly. 24 July 2013
Rated 1.0 out of 5.0 Worst Stay ever in Holiday Inn Customer service was virtually unknown by the night desk clerks in this hotel. Snippy, sarcastic responses were the rule and I tried to avoid contact, if possible. It began with the desk clerk not informing me that the card that I presented for all of my expenses only covered my room unless I explicitly stated otherwise. I travel extensively for business and this is the first time that this situation has occurred. This resulted in my embarassment when I ordered room service and signed. Only to discover that only cash was accepted. I needed help with my luggage at checkout. I waited for an hour for someone to help me. The daytime desk personnel were accommodating and nearly made up for the rudeness of the night staff 23 July 2013
Rated 4.0 out of 5.0 by Late Check-Out Everything at the property went pretty well accept our check out. We had a lot of meetings in the morning and requested a late check-out at 1400. We got back and our keys were disabled so we had to get them swiped to get up to the rooms. We got to rooms at 1345 and at 1355 house keeping was complaining that we were in the rooms still and called the front desk. We left at 1405 but having someone stand outside waiting for you to leave was uncomfortable. 23 July 2013
Rated 2.0 out of 5.0 by Dirty and Outdated The pictures on the website are misleading. This hotel is in dire need of a total re-haul. Pool was out of service for some reason, doesn't look like it has been operational in a LONG time! 13 July 2013
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