Rated 4.1 out of 5 by 145
Rated 5.0 out of 5.0 by GruntMarine Management Cares
I had an issue while staying at this hotel in which the manager stepped in & took care of it personally. This meant a lot me and I was very impressed in the way it was handled. At the end of the day, this type of customer service is meaningful.
09 December 2012
Rated 4.0 out of 5.0 by lotsofcloth Park & Fly a Great Deal
We stayed one night and parked the car for the week, using the hotel shuttle to get to Reagan airport and back upon our return. The price paid for this package was a great deal, the hotel was close to the airport, the shuttle driver was prompt on both ends of the trip. The only hitch we had was that we'd requested a rollaway when we booked the room but it wasn't there when we checked in. Otherwise, easy and seamless.
08 December 2012
Rated 1.0 out of 5.0 by kell78 Won't stay here again
I stayed at this hotel after the Army Ten Miler. I tried to check in about 4pm but was told there were no rooms clean even though I had a reservation. My friend and I were forced to sit in the lobby with our bags and wait until a room became available. The staff did nothing more than to say the clearning crews had not completed all rooms because there were late check outs from the run. I also didn't receive any recognition for being Priority Club Member.
Late that evening my friend forgot her key so she was waiting in the lobby until I returned. Because her name was not on the reservation they would not give her another key and threatened to call the police if she didn't leave the lobby. The hotel staff made no attempt to contact me themselves to verify she was staying with me.
I stayed at this hotel a few years ago and didn't have any issues but I will not stay here again nor will I recommend it to anyone else running the 10-miler.
29 November 2012
Rated 5.0 out of 5.0 by smittychris Best staff in housekeeping, van drivers, restaurant and reception/lobby
This is a very friendly hotel that will accommodate you and make you feel very welcomed. Enjoy your stay! The restaurant downstairs is excellent in service and food and price and quality and quantity. Everyone is pleasant and theyhelp you in making your stay in D.C. a most memorable one.
20 November 2012
Rated 4.0 out of 5.0 by 63ChevySS Great service, good location
I have stayed at this particular hotel location, three times in the recent past for business trips to DC and Arlington; and am planning a return trip in a couple of weeks. I haven't had an unpleasant experience. The service has never disappointed and staff is attentive to customer needs. Rooms are very clean and accomodations are much better than most Holiday Inns, catering to tourist traffic. Hotel has an on-site restaurant and meals aren't bad. If you want to eat off-property, there are a multitude of choices, varying in price range, from fast food to high-end dining, within walking distance. My biggest complaint is paying for parking, but at least, it is less costly here, than other hotel properties in the area.
20 November 2012
Rated 5.0 out of 5.0 by BobCh Double Queen Room
We were there for 3 nights for Veteran's Day ceremonies, and we had an excellent experience. We had a double Queen room, and it was plenty large enough. The breakfast buffet was great, and we ate dinner in the restaurant as well. The food was great. The staff was also very courteous and helpful.
17 November 2012
Rated 2.0 out of 5.0 by Luis88 Ok experience
The reception staff was not consistently polite nor helpful. The shuttle on weekends has limited schedule, would have been helpful to know this prior to booking location. The restaurant is awesome with great wait staff.
16 November 2012
Rated 5.0 out of 5.0 by Arisweety21 Great Service and love the rooms
Love this place for a girls weekend get a way trip. Have stayed at least five times this year and plan to stay again in the coming weeks. Wish they had late checkout though.
12 November 2012
Rated 5.0 out of 5.0 by Kathy455 Great staff.
Staff was so helpful during a stressful time. Was day before hurricaine Sandy. Travel arrangements were chaos. Daughter ran marathon. Staff allowed us to stay in room until daughter returned from marathon and allowed her to shower and change before her long journey back to rhode island. Thank you for making a stressful situation a little easier to deal with.
02 November 2012
Rated 3.0 out of 5.0 by pentagonvisitor No more free Breakfast, No more Free Parking
I used to stay here because it was convenient, breakfast and parking were included for Priority Club Members. This appears to have changed and the reaction of the staff was that it has always been that way. I was not told that I would be charged for parking either, I just noticed it on my bill afterward. I won't bother with staying here any more, plenty of other places to stay.
31 October 2012
Rated 2.0 out of 5.0 by c123 Terrible Gym
The gym at this hotel was terrible. Only one of two treadmills worked properly, the elliptical thumped and squeeked, there was only a set of 5lb free weights and 40lbs free weights and above, and the scale wasn't accurate. I know what your thinking about the scale! But somone actually asked me when I came in if I would check it because they thought it was off - they were right. But the worst thing was that it smelled.
I didn't think my bathroom was very clean; there was mildew in the shower.
Otherwise it was fine and the staff was helpful.
29 October 2012
Rated 4.0 out of 5.0 by daydriver2010 Priority Club Points not awared for my stay
DID NOT receive priority club points for my stay, I hope all the US and Canada militray reads this as I was a club member and should have been awared these points. NOT GOOD FOR BUSINESS.
27 October 2012
Rated 4.0 out of 5.0 by daydriver2010 Enjoyed our stay
The staff at this hotel was nice. Also a shuttle bus that takes you to the airport. We enjoyed the restaurant supper and breakfast, Great value for your money.
27 October 2012
Rated 4.0 out of 5.0 by Houston9488 Comfortable but eat somewhere else.
This was a good hotel to spend the night at. It was packed for a 10 mile race that weekend but despite the number of people in the building, everything was very nice, upkept and any issues we had were quickly looked at. The only real issue my family and I had was with the food down in the lobby. The staff downstairs were very slow and we had to ask specifically for EVERYTHING. The staff didn't even take our order until we flagged down someone and asked them to. Same goes for water, drinks, utinsels, the check, etc. Aside from that, the room was very nice, clean, and comfortable. The other facilities throughout the hotel were very nice and we felt right at home. Bottom line: Great place to stay in downtown DC but leave the building for food. You'll enjoy your stay more.
26 October 2012
Rated 4.0 out of 5.0 by Lorenzo9 My stay at the Holiday Inn National Airport
I had a double bed (full/queen size) at the 10th floor and found it very quite, clean and well furnished. The hotel looks very new and nice looking. The staff is very friendly, a special thank to Mrs Jennifer, at the front desk in the lobby, who was very professional and caring. A single remark goes on continental breakfast which could be better diversified. I would recommend the hotel
26 October 2012
Rated 1.0 out of 5.0 by DeeD Sleepless Night
If you want to sleep do not accept a room at the end of a corridor, next to the ice machine. We had an early morning flight so booked into this hotel to get a few hours sleep - was kept awake ALL night by other guests using the ice machine
21 October 2012
Rated 5.0 out of 5.0 by Casador06 Complete Customer Focus
The General Manager at this centrally located hotel should be commended. They hire great people here. Each member of the staff you meet is focused on taking care of their guest. From a welcoming checkin; consistently clean and neat room; to the high level of service and quality selection of food in the bar and restaurant... Why would you want to stay anywhere else? This hotel competes with other world wide excellent hotel experiences.
20 October 2012