Rated 4.1 out of 5 by 353
Rated 5.0 out of 5.0 by OperaSoubrette Great comfort and service!
The room was pleasant and very clean, the bed comfortable, and the internet fabulous for working from the room. The staff were very friendly and helpful during a stressful time (flight was cancelled!), and the hotel met all my needs for food (restaurants were excellent!) and rest, so I could continue working from my computer when unable to actually return home to my job.
23 January 2015
Rated 5.0 out of 5.0 by Pahuntin Comfortable bed and good service
Covenant to airport with fast reliable shuttles. Clean room and relaxing bar/restaurant attached.
20 January 2015
Rated 1.0 out of 5.0 by MarvA3 Overnight Stay
The customer service was pretty bad after we checked in. We had the shuttle take us to the mall and when we were done we called and requested to be picked up. The front desk person, apparently forgot to tell the shuttle driver to pick us up. We waited in the cold for almost 40 minutes. The shuttle driver was unaware we needed to be picked up until we called back a second time to the front desk and they finally let him know. We dealt with the toilet being broken and running the whole night. The only person that seemed sorry was the shuttle driver. When we got back to hotel last night, neither one of the agents apologized. When we checked out this morning, the front desk agent did not seem concerned about our experience. I am really upset and as a loyalty member, I expect better service.
19 January 2015
Rated 5.0 out of 5.0 by DSB53 Overall Great Experience
After a long day, I arrived at the hotel. The airport shuttle took a bit longer than I anticipated, but it was very welcome. I had a drink in the bar after arriving and the staff was very accommodating... the whiskey I wanted was on the menu, but apparently not available on the bar. The lady at the bar tracked a bottle down after several unsuccessful searches. Success! I was tired, and slept like a baby until I had to get up in the middle of the night to work out... luckily the fitness center was 24 hours. The airport shuttle left for my 6AM flight precisely at 4:45 AM. Excellent service! I'll use this hotel in the future when I have to go to Washington DC.
16 January 2015
Rated 5.0 out of 5.0 by Brzrkr Park and Fly Reagan National
Good service and a relative good value especially over the Christmas holiday period.
13 January 2015
Rated 5.0 out of 5.0 by mark5814 Great service
The staff at the front desk patiently explained how to use the metro system, and the shuttle crew always got us there and picked us up with no delays. We will definitely consider staying here again. Very friendly staff.
Every employee always had a smile on their face as if they really enjoyed working there.
09 January 2015
Rated 5.0 out of 5.0 by First Staters respite before a trip
hotel was fine. all were friendly. access to parking garage a bit tight to navigate. Shuttle service fine.
07 January 2015
Rated 5.0 out of 5.0 by julie9398 convenient... great experience
Staff was excellent, friendly and very helpful in shopping and dining recommendations. The Shuttle service was a blessing. Hotel is located very close to Metro system and RCA. We did not use a cab ONCE during our 4 day stay. Very pleased with the location.
07 January 2015