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Rated 4.1 out of 5 by 324 reviewers.
Rated 4.0 out of 5.0 by Clean, Quite, and Comfy The rooms were clean. Considering we were located near an airport, the rooms were extremely quite and minimal sound could be heard from others staying at the hotel. The mattress, linens and pillow were very comfortable and we were able to have a great night sleep. 06 June 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service, excellent shuttle service On vacation stay at the Crystal City National Airport Hotel. The shuttle service from/to the airport and to the nearby metro stop made the daily trips to DC attractions and Reagan airport easy. For those who would prefer a taxi, there was almost always one waiting at the hotel. 04 June 2014
Rated 3.0 out of 5.0 by Not Crystal Find another site for your business and leisure stay in DC. No shuttle service to Metro. No comp breakfast. Staff unresponsive. Rooms may not be readily upon stated check in times. Breakfast was over priced, there is a McDonalds next door and I don't eat there. Parking deck was tricky dont cut it close. Have stayed in IHG properties across this country and others, by far the worst experience. 03 June 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable rooms I enjoyed the stay and was impressed with the excellent service provided by all staff members that I interacted with. 02 June 2014
Rated 4.0 out of 5.0 by No coffee available in lobby for early travelers While this hotel is located close to Ronald Reagan Airport (DCA) it doesn't provide any ammenties for priority club members. The shuttle bus service was good and operated as scheduled. 02 June 2014
Rated 5.0 out of 5.0 by Hidden jewel This hotel was a spur-of-the-moment choice that turned out to be WONDERFUL. It was close to our car rental and a fast food place for my 13-year-old nephew. (Someday,I will be traveling alone or with grown-ups and will be able to try out the restaurant.) The staff could not have been nicer. We reserved just the night before, and they scrambled to find the perfect room for an exhausted kid and his equally tired aunt. This hotel is an easy hotel bus ride from the airport. I would stay here again especially if I were visiting DC and wanted to be near a car rental for a quick trip out of town. The nearby neighborhood was a safe place to walk with its lovely yards and brick houses. 01 June 2014
Rated 4.0 out of 5.0 by Great Staff!! This hotel is well maintained and had an excellent lunch and dinner menu. The staff was great, particularly the front desk staff. I arrived into DC Regan Airport early and drove to the hotel, which incidentally is only 2-4 minutes away. Patricia checked me in and even though I was early she was very accommodating and made sure I got a room to suit my needs as well as suit my Platinum status. I was also very impressed with Yanick. He was very professional, very well dressed, and was able to take care of an immediate need I had at the time. He even remembered my name outside of the Hotel a few days later. This hotel has a very International staff representing countries such as Germany, Ukraine, and S. Africa, as well as the States. It location is very good being walking distance to the metro for DC, eateries, and a CVS. If walking isn't your style, they are right next door to a 24 hr. McDonald's. The parking charge per day is a bit high but given the area, it's understandable. The food was pretty much non standard H.I. fare and was well prepared and tasty. I travel on business and stay in hotels around the globe and this one will be revisited by me again the next time through. 30 May 2014
Rated 5.0 out of 5.0 by Really friendly staff. Helped me to get checked-in was very nice. Did I mention friendly staff? 30 May 2014
Rated 5.0 out of 5.0 by Best staff I've ever had the pleasure to visit with......... I'm a travel agent and have the opportunity to stay at many hotels. I booked this hotel and the Liaison at Capital Hill, which was definitely more convenient for my sightseeing trip. Holiday Inn is one of the few hotels that offer shuttle service and free breakfast to kids and those are awesome amenities in the DC area. If I come to Washington again, I will chose the Holiday Inn National Airport again and again. The staff was outstanding, helpful, informative, friendly and made my daughter and I feel so comfortable and welcome. THANK YOU Gracia, Patricia, Helina, Phil, Laura and Keith!!!!!!!!!!! You are all a tremendous asset to the Holiday Inn name and I hope to have the pleasure of visiting with you again. Thank you for a wonderfully, enjoyable time with my daughter. 27 May 2014
Rated 4.0 out of 5.0 by Great location Excellent location near dc, close to the crystal city metro station, the shuttle will drive back and forth. People at the front desk were very helpful. 20 May 2014
Rated 3.0 out of 5.0 by Not the best I have had with HI Needs to update to the technology world. Very few power outlets and 2 of them did not work. At the front desk was ignored while others came up to the desk after I had been waiting. 19 May 2014
Rated 3.0 out of 5.0 by Value for the Price Paid is Sub-standard The rooms are small; the is a very limited selection of eateries/restaurants in the hotel; housekeeping service on our floor was provided very late in the day (past 3 pm) - I had to ask them to clean and tidy our rooms; bathrooms were very limited in space. The only saving grace is the shuttle service that was convenient for any destination within 2 mile radius. 16 May 2014
Rated 4.0 out of 5.0 by Location and Staff make this THE PLACE Stayed there and commuted to DC each day. Room was a little older and shower needed a little new caulk (but was clean). It was a great place and a fairly good price for the area. The location makes up for any other issues there might have been. Very close to food, attractions and transportation (especially metra). I felt safe running 6 miles each night in the surrounding neighborhoods. I'd stay there again and if I can I will do so this summer and I will bring my family. 16 May 2014
Rated 4.0 out of 5.0 by Overnight stay The only thing I did not like at the Holiday Inn was that there was no refrigerator or microwave. This was my first time staying there, I usually stay at the Holiday Inn Express at Eisenhower Avenue. Other than that everything was good. McDonalds was right next door so that was a plus especially if you like McDonalds. 15 May 2014
Rated 5.0 out of 5.0 by Excellent Facility and Staff I spent the week at this hotel during a business visit. The staff went out of their way to make this an enjoyable stay. Everyone from the front desk staff, pub staff, restaurant staff, and management were friendly and attentive to their guests. 11 May 2014
Rated 4.0 out of 5.0 by worth the price. The room was clean, and the staff was great but the shuttle was unpredictable. We called for a pick and it took 45 minutes (and two additional phone calls) before they came and got us. We were a five minute drive away. The driver was always rude and treated us like we were a bother. The front desk staff was great and the room service was good. 09 May 2014
Rated 2.0 out of 5.0 by Communication and Shuttle Failure Decided to stay at this location during my short overnight visit to DC. After conversing with the clerk at the front desk I was assured that the shuttle's run until at least 1030pm (when I was returning) from the subway station nearby (about a mile). After getting off the subway I called the hotel to request the shuttle and was told he'd be leaving soon. I stood there, along with three other guests, waiting for this shuttle for over an hour. Both myself and the other adult guest called the hotel multiple times only for it to revert back to the automated system since they weren't answering. In other words, I had to walk to the hotel with a family of 3 with two small children in the rain at nearly midnight. The front desk said that the driver went out and was insisting we just never saw the shuttle. I feel this was utterly unacceptable treatment and bar none one of the worst experiences I've ever had at an IHG property. Only to find out I discovered my room had no towels or toiletries of which took another 30 minutes or so for me to receive. I do not recommend this property. 07 May 2014
Rated 4.0 out of 5.0 by Family Visit to DC sites/memorials This location was wonderful in that we experienced not only the sites and memorials of Washington DC but also the metro system. Very convenient to take shuttle to airport and hop on metro for the Mall and all its sites. Hotel was a bit run down. Nothing special in the room or the lobby. The diner was only open for breakfast (disappointed me and the kids), we were looking forward to a 50's diner experience (burgers and shakes#. The other restaurant #can't remember it's name# was wonderful. Great service and very good food. Front desk service was okay. I didn't get warm and fuzzy from them. Lobby shop was mostly snacks and necessities #I guess I expected a few souvenirs since we were in DC#! Disappointed I had to pay for parking #$16.00 per day) Still had a great visit, just wanted a little more from IHG. 07 May 2014
Rated 5.0 out of 5.0 by Hotel staff The hotel staff here is remarkable and very attentive to customer needs. Grazia and Patricia at front desk were definitely a good representative to have at the front desk. They remembered my name, were very attentive to my needs and ensured that my stay was the most enjoyable and relaxed one even if it was business. KUDOS to the them for doing their job and going above and beyond to ensure customers needs are totally met. 07 May 2014
Rated 3.0 out of 5.0 by unclean rooms I've stayed at a lot of Holiday Inn, but this one is NOT even close to the other ones. Desk staff was great, and resterant was pretty good, but not so for the room staff. we where in 518 and it was dirty. towels on floor, dust on tables, dirty carpet not vacuumed, coffee for one cup. some guest wrote on the long mirror out side the bathroom John and it was still there when we left. the general manager wrote to MI in Maryland april 2014 that he address the problems with the staff. Well, apparently they didn't care or it didn't happen. I stayed a month later but won't ever again. No tip was left this trip 06 May 2014
Rated 5.0 out of 5.0 by Great service and comfortable bed Our stay was great. The front desk and cleaning staff are friendly, prompt, and very cooperative. Our only complaint is that the hotel did not have complimentary breakfast as most Holiday Inn hotels would. We also had to pay for parking. 17 April 2014
Rated 2.0 out of 5.0 by Sheets were not clean Property needs to be renovated. Sheets were not clean, bathroom very out dated. I'm a loyal Holiday Inn customer and am use to quality, this location however was not up to parr. 15 April 2014
Rated 3.0 out of 5.0 by Great Day crew and van drivers The day crew here are the best I have ever had at a IHG hotel. The late evening/night crew need a lot of help. I had a easy time getting the hotel van to pick me up from the airport and once at hotel had the nicest ladies help me check in. I enjoyed the Nationals game and came back to hotel around 10:30 to find out my TV was not working. I called down to get someone to fix it and they said there was nothing they could do and would tell a manager. 30 min's later nobody called or stopped by, I went to lobby and they didn't seem to care/know about my problem. Finally, I get a young man to spend 20 min's on my TV and couldn't get it to work. He tells me I have to pack my things and move to another room right next to elevator, which I always request not to be by. I get a TV that works but now don't sleep well because of noise. The van driver and day crew are the best period and because of them I would come back again. Night crew needs some help. CVS and McDonald's very close. 13 April 2014
Rated 5.0 out of 5.0 by A repeat guest The hotel itself is ok but the staff are outstanding. This is not the most convenient hotel for me but the staff keeps me coming back. I've been staying here pretty much continuously since Nov'13. That alone is a powerful statement. The front desk: Everyone is great but I'll call out Grazier, Helina and Patricia as being not just friendly and helpful but competent and efficient. They get the job done and seem to enjoy themselves in the process. Kitchen: The food is surprisingly good and the servers are all a pleasure to be around. I eat many meals here and pretty much enjoy every one. Mario, the executive chef, serves up a great menu and puts his heart into making sure his staff prepares and presents meals to the hotel guests in the best way possible. Leaving today but I'll be back on Tuesday :) 09 April 2014
Rated 5.0 out of 5.0 by One Of My Favorite HIs I am a frequent guest at this hotel. The superior service and the significant renovations have secured my loyakty. The front desk staff of Yannick,Janna,Heline,Samia, Patricia, Grazia are excellent . They are attentive to their guests needs. They deiver excellent customer service. The restaurant is excellent. The food is very good and reasonably priced. Sophia,Lana, Arthur,Bartholmew and Mario are excellent servers. They are always friendly and efficient and very welcoming. I can not say enough positives about this excellent staff. 01 April 2014
Rated 2.0 out of 5.0 by Lacking customer service from bubukar Stayed evening of mar 23 2014 50 minutes to be picked up from the Reagan national airport at 1030pm. Was turned down by the driver for a pick up because the van was full. That is because you have 2 different hotel guests competing for 1 van. Arrived to be assigned a room that I had not selected during my reservation. Only after I called back down to get the room assigned that I booked did I get it. But only after security came up to verify that I didn't have a sofa sleeper that was needed in my room already...(really?). I know what a couch looks like. It doesn't look like a chair and ottoman. After moving rooms close to midnight now discovered the heat didn't work in the room. I called down to try and have it fixed same gentlemen above said I would be a few minutes. After 15 minutes and no knock at the door I have up. This isn't my first issue with this property. It's unfortunates that it may be my last. Please feel free to pass this on to hotel management and I consent to being contacted by them. Thanks 27 March 2014
Rated 5.0 out of 5.0 by My stay After arriving very late in the evening with no reservation, I was warmly received as a valued, loyal member. The front desk Manager (whose name I apologize for forgetting) was well dressed and articulate, gave me an exceptional reception. The room was lovely and the food was beautifully presented and truely tasteful. All in all a true "home away from home" and one I will certainly return to my next trip to Reagan. Thank you immensely for making a stressful day into a very pleasant evening and night. 24 March 2014
Rated 5.0 out of 5.0 by Excellent Stay @Holiday Inn National Airport/Crystal City, VA I have lodged @the Holiday Inn National Airport/Crystal City several times since 2012 and I am always happy with the excellent rooms, the great room service, good parking and great breakfast and Omalley's Bar. I always recommend the Holiday Inn to my fellow government contractors desiring to stay in Crystal City, VA. 23 March 2014
Rated 5.0 out of 5.0 by Great Stay I am not typically a Holiday Inn fan, but for business reasons chose to stay here. This was a good decision and this property may change my mind about Holiday Inn for future stays. Airport Shuttle: Convenient and the driver was very friendly. Staff: Very friendly and helpful Room: The room was very clean and quiet. Bed: Comfortable Outlets: Unlike many hotels I have visited, there were plenty of accessible outlets. Dining: The hotel restaurant was very convenient and the food was really good. The hotel breakfast was among the best I have ever had. 22 March 2014
Rated 4.0 out of 5.0 by Washington DC Marathon Wekend This Holiday Inn is in a good place for getting the Metro to the race. BUT, they do not provide coffee or tea in the lobby - at least not before 6 am - on Saturday morning. Yes, they have the silly little coffee pot that does not get warm in the room but there was also only fake dry creamer to put in it .... and two styrofoam cups when we had three people in the room. Our desk person, Yannick was super helpful! 19 March 2014
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