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Rated 4.3 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by nice stay again I have been back to the hotel and my experience was great again.Janet at the front desk makes my stay very enjoyable. I have many choices of where to stay but I will keep coming back to Arlington at Ballston.I get help with various questions,I am always asked about how I am which is very nice,and a friendly atmosphere is what I look forward to. RT 18 April 2013
Rated 4.0 out of 5.0 by Un buen hotel en una excelente zona El hotel está muy bien y el personal es atento. El restaurante (solo comí desayunos) está muy bien. Si van a desayunar en el hotel recomiento reservar habitación con desayuno incluido porque el coupon incluye todo (carta y buffet). El hotel es bueno sin destacar de la media de los Holiday Inn. Pero eso ya lo hace recomendable. Está excelentemente bien ubicado, en Ballstom, probablemente el mejor barrio de Arlington. A tres cuaras del metro (Shuttle gratis del hotel si lo requieren) y de ahí 20 minutos al centro de DC. Es decir que es una opción muy buena para gastar 200 menos por día. 14 April 2013
Rated 5.0 out of 5.0 by nice stay and service I enjoyed my stay in Arlington.Janet at the front desk was very attentive and helpful...from suggested places to eat to the next day's weather forecast.It is nice to have someone remember you as a customer and asking if there is anything I need. Also,making reservations through Janet is very convenient. ..very professional .. RT 02 April 2013
Rated 3.0 out of 5.0 by Average Stay It was cold spring day when temp was almost 0 C (32F) and I felt extremely cold, and could not find out how to stop the ventilation and room was very cold. I asked for a blanket and I got very light bed cover that does not help much. Room was bit old, not very new, (I stayed in another Holiday Inn in Orlando in the same trip where room was VERY new). However, the staff were really FRIENDLY, HELPFUL, AND Got great attitudes. I needed some help and I got a great one. If I return one day it will be to the receptionists staff. They made me feel home. Also, I have to say the hotel was bit cosy, which something I like in hotels. 02 April 2013
Rated 5.0 out of 5.0 by friendly staff The staff was very helpful and friendly, Janet, Kirstin and Ahmed. Also providing great service was the breakfast waiter. Overall a very pleasant stay and excellent location being very close to Metro. 27 March 2013
Rated 2.0 out of 5.0 by Not up to Par Overall the Hotel needs up rading and the amenities were minimal. The pool was closed, there was no jacuzzi, and the work out room was dinky. Public spaces seemed cramped. Even the brochure rack was out of date and infereior. Our room and the HVAC were noisey; the hall doors were light, thin, and had to be "slammed" to close; the bathtub was very uncomfortable; the TV was cumbersome to operate and channel selection minimal; the lighting was poor; and the pillows were uncomfortable. The perk for priority club members consisted of 2 warm bottles of water the first day. Somehow the staff in this hotel were cheerful and very helpful! P.S. Even this survey seems wacky, I've tried entering several "nicknames" to no avail yet..... 27 March 2013
Rated 5.0 out of 5.0 by Great Service! We checked in on a Friday night and we were immediately greeted with a warm welcome from Kori at the front desk. She was very helpful and had all of the answers to our questions. We couldn't have asked for a better experience. We were very happy with the service received at the front desk. The rooms were clean and the beds were comfortable. We will definitely be coming back! 18 March 2013
Rated 2.0 out of 5.0 by Room 911 noise level Stayed in Room 911, which the room is next to the elevators. The motors running of the elevators was incredibly loud and this really make it hard to rest during the night. 18 March 2013
Rated 5.0 out of 5.0 by Great Front Desk The people working at the Front Desk deserve special credit for always being so friendly, receptive and engaging not only when you arrive and check out, but throughout your stay. 16 March 2013
Rated 4.0 out of 5.0 by Excellent shuttle service The shuttle service at this facility is excellent! Mohammad and Jay were super awesome and gave us the best service ever! They are prompt and very friendly. 13 March 2013
Rated 5.0 out of 5.0 by Great Staff, Great Service, Great Place! I cannot begin to say enough good things about this particular hotel. I was one of the very first guests to check in to the Holiday Inn Arlington @ Ballston quite a number of years ago. I have been consistently pleased with the service and hospitality that I have been shown and, although I have seen changes take place over the years, it has always been for the better. The service - from the bellmen, food venues, front desk staff, hotel management, housekeeping, etc. - has always been excellent. Although I am only there periodically, I am always greeted by name and made to feel like a special guest. On every team, however, there are always those shining stars that really stand out as ambassadors for a business. In this case, I would have to cite John B. and Janet Y., in particular, although other staff members have always been most gracious. I would highly recommend this place to anyone, and I have. The comfort I feel there almost makes me feel like I've never left home. 07 March 2013
Rated 5.0 out of 5.0 by quick stay Bed was very comfortable and quiet for such a busy locale. Kirstin at the front desk, was cheerful, professional and a pleasure to do business with. Only minus, no tv working in the workout room and it was very cramped and claustrophobic. 07 March 2013
Rated 5.0 out of 5.0 by a Great Dependable Business Hotel! Friendly staff, dependable food, clean rooms, and always consistent in delivery. For a business hotel, it has what is needed and is more than dependable in delivery! Something you can count on when you need a place in Arlington area. It is also convenient to the Metro into DC and around the area. 26 February 2013
Rated 5.0 out of 5.0 by Holiday Inn at Ballston is great Very personal staff -- everyone always suoer helpful. Great place to stay 25 February 2013
Rated 5.0 out of 5.0 by premium service excellent service by John and Kirstyn! fair breakfast menu. perfect internet connection (wifi and pan) 19 February 2013
Rated 1.0 out of 5.0 by extremely uncomfortable beds and uncaring unprofessional staff We arrived tired and late only to find 2 queen beds very very soft and in bad condition.We asked for a better room or at least bed boards. No one returned our calls so we called again and were told he was trying to find bed boards but that never happened and we were forced to sleep there and even tried to put the ironing board under the mattress to see if that would help. In the morning we went to the desk and everyone seemed confused and finally someone came and told us they would do their best. We left our phone numbers so they would inform us of a solution because we could not stay if they could not help us. Eventually we had to call them for the satus and were told there was nothing they could do... no boards and all the beds were exactly the same. We informed them we were leaving and of course not to charge us . They agreed but we are still waiting for a refund 18 February 2013
Rated 5.0 out of 5.0 by Wonderful front desk service from Kirstyn!. My stay was very comfortable. Room was clean and bright. Breakfast was great as was the wait staff. I was most impressed with the staff attentiveness and training. ... something that often seems to be missing in chain hotels. 14 February 2013
Rated 5.0 out of 5.0 by Great Location near restaurants and shopping! All the staff were very helpful and very anxious to be of service. The hotel has a wonderful shuttle that is free and services the immediate area to the mall and nearby restaurants! Great not having to walk in the cold or rain! Remember to tip the wonderful drivers who are so polite and helpful 31 January 2013
Rated 3.0 out of 5.0 by Convenient Location I stayed at this hotel 2 times for 5 nights each. I stayed at this location because it was across the street from my appointments. It was clean and quiet. The staff was great. Other hotels that I have stayed at in the area have complimentary breakfasts for rewards members, this one doesnot. The one irritant I have is when I checked in I was given a choise of a discount at the restaurant, 1000 rewards points, discounted parking rate, or another choise. I selected the 1000 reward points. After 3 months these points have not been added to my point balance. This has happened to me twice at this hotel. I questioned this on a subsequent visit and also by email without resolution. Don't promise something if you are not going to honor it. I would recommend this property with some reservation. 30 January 2013
Rated 3.0 out of 5.0 by Close to transit Overall enjoyed the stay, breakfast buffet was great...lots to offer and well stocked. Offered me fried eggs if I wanted. Belmar, who works in the restaurant was fantastic, whatever you are paying him is not enough. Parking was easy to access and use, disappointed that it wasn't free for the $ amount paid for this room. Bathroom sink stopper didn't work well and was hard to move, shower controls were a joke. Could not lift the button on the tub to get full shower pressure. Limited TV channels in the room, I expect more from a major hotel chain in the DC metro area . Kori and the rest of the staff at the front desk were great, helpful and friendly, genuine friendliness, not I'm getting paid to be nice to you. 28 January 2013
Rated 5.0 out of 5.0 by Great staff I would like to say that Mr. A and the staff were very helpful. They were very friendly, respectful, and pleasant while giving excellent and quick service. I would recommend this hotel to anyone who is stayiing in the Washigton DC area. I especially loved the free breakfast. 28 January 2013
Rated 5.0 out of 5.0 by I recommend this Hotel Holiday Inn Arlington At Ballston 4610 N. Fairfax Dr., Arlington, VA 22203 I want to thank the Hotel Faculty and Staff for an awesome stay during the 57th Presidential Inauguration events. I am not used to transit system because I am from NC. Nevertheless I was provided with printed up maps with the correct addresses, shuttle services & from the front desk the assistance was better than the Best. I want to Thank Kirstyn, John, Ahmed, Sade, and Kori, etc. for going above& beyond the call of duty to provide exemplary customer service. Also, I recommend this Holiday to everyone I know coming up North. 25 January 2013
Rated 5.0 out of 5.0 by Exceptional Staff and Comfortable Lodging I stayed at the hotel during the 57th Presidential Inauguration. The hotel staff was very knowledgable about the event and also transportation to and from. The hotel shuttle van was available for transportation to the Metro and staff provided maps fto navigate my way around. The accomodations were comfortable and clean. All the amenities you'd expect were there. However, I was most impressed with the staff after I returned home from my trip. I realized I'd left my pajamas on the back hook in the bathroom. Within one inquiry, I received a callback and was told they were retrieved by Delmira and that they would send them to me promptly. I received them within two days. My accolades to the staff of this hotel who were polite and courteous throughout my stay. 25 January 2013
Rated 5.0 out of 5.0 by All the amenities one could expect No nonsense experience. I did notice that all the staff were exceptionally and proactively courteous. 20 January 2013
Rated 4.0 out of 5.0 by Fitness Gym The gym needs a upright bike. Not everyone runs all the time. I am a runner but having a stationary upright bike would be great. 16 January 2013
Rated 5.0 out of 5.0 by Amazing staff i was bringing my daughter to VA to drop her off at college. We stayed one night at the Holiday Inn and couldn't have been happier. We arrived late (9pm) and hadn't had dinner. We dropped off bags in room and went to the bar. We sat at the bar and had a wonderful glass of wine and salad, provided by Roberto (spelling.?). We chatteor with Roberto for an hour, watched the Laker game and went to bed happy. Slept well in a relatively quiet hotel. Only suggestion would be to pad the doors of the rooms so when they close they don't slam. Comfortable pillows and bed. We got a nice ride on the shuttle, driver Jay was very helpful and friendly. I left behind a few clothing items and returned to the front desk the next day. They happily returned them to me. Great value! 15 January 2013
Rated 5.0 out of 5.0 by Great hotel! I have stayed at the Ballston Holiday Inn quite a few times and have always found the service to be first-rate. In particular, I greatly value the assistance of the two fellows working at the entrance and helping with the luggage. In addition, Ms. Kirstyn was quite helpful when I was checking out. I would also like to congratulate the cleaning staff on their outstanding work. Happy New Year to You All! 12 January 2013
Rated 5.0 out of 5.0 by Great staff and clean rooms My stay at the Holiday Inn in Arlington was amazing! Wonderful staff, clean rooms and great food! 01 January 2013
Rated 5.0 out of 5.0 by great stay awesome as usual, stay there every time I'm in the DC area, highly recommend this place 13 December 2012
Rated 2.0 out of 5.0 by Property Under Comstruction This property was under construction. I wish I would have known this since I probably would not have stayed there. The room had a door stop that was missing the cover, so there was just a sharp metal spike sticking out of the floor, that I stepped on several times. The wall in the room had wall paper that was peeling and the air conditioner made a grinding noise and smelled musty. The lobby was being painted so it smelled of strong chemicals the entire time I was there. I told the front desk about these problems but they just said it was part of the renovation. It's not a bad hotel, just better off staying somewhere else until they finish the construction. 05 December 2012
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