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Rated 4.3 out of 5 by 279 reviewers.
Rated 2.0 out of 5.0 by tired night in Ashford An off night for the consistent IHG brands On check in i was not greeted as a priority club member, the member of staff checking me in did not have a name badge and appeared unshaven with his shirt hanging out and top button of his shirt undone. No explanation was given that the internet access code was on the key card. Poor choice of food in the restaurant with the spring rolls ordered coming out almost burnt and would have expected the Smoked salmon to be served with bread. The service was very hit and miss with staff more interested in talking to customers that taking orders/seating guests. The phone did not work in the room, the room faced the road and was load from passing lorries and the bed was uncomfortable. 01 March 2015
Rated 4.0 out of 5.0 by Clean Hotel, Friendly and Helpful staf A good hotel, up to the Normal HI level of Standard. My only disappointment was the food, The prices did not match the quality of the ingredients. 28 February 2015
Rated 5.0 out of 5.0 Comfortable and good value The hotel is clean and comfortable, the cost is reasonable, staff are friendly and helpful 26 February 2015
Rated 5.0 out of 5.0 by A great short stay Stayed for one night during half term, massive family room at a very reasonable rate (DB&B). Very clean although carpets/wallpaper in room looking slightly tired. Food was excellent - quality, service, variety and price. Marked staff & service down a point purely because given misleading guidance on cost of internet in room - was told it was free (for Gold IHG Rewards members), but this is only for WiFi. 25 February 2015
Rated 4.0 out of 5.0 by Clean and friendly Clean and smart Hotel with happy staff. However, the room was noisy and whilst the Dinner provide was well presented and hot, the service was very slow. 24 February 2015
Rated 5.0 out of 5.0 by Great value, great food This was our second stay in this hotel and will use it again when next in this neck of the woods. We come to visit the Banyan retreat, which is a 30 second drive away. The hotel's great value for money (ask about Banyan discount), the room is comfortable and the breakfast is excellent....sorted!! 24 February 2015
Rated 4.0 out of 5.0 by Heating and Air Conditioning My room was initially too hot until I discovered that someone had set the control to 30C and it hadn't reverted to default 18C. Was fine after adjusting down and turning down the hot water radiator. 22 February 2015
Rated 5.0 out of 5.0 by Clean, Comfortable and Relaxing Hotel This hotel was excellent, the staff were pleasent and helpful. The room was quiet, spacious with all the things you need for a restfull nights sleep. A comfortable bed with clean linen and soft towels. 20 February 2015
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