Rated 3.9 out of 5 by 71
Rated 4.0 out of 5.0 by Gunshow Stay in Athens
The menu was poor and the quality for the price was very expensive.
07 July 2014
Rated 3.0 out of 5.0 by Beege01 Comfortable bed. Modern looking
Hotel was very clean and modern looking. But my room was small. No upgrade was available (I'm a Platinum Ambassador member) because I was told the hotel was full - but on the positive side I did get complementary breakfast instead which was very good. I felt the front-office staff who were efficient, could have had better customer-facing skills. Other staff were very good. The hotel is a long way from the city centre, and I was aware of this when I booked it but it is well served by an express bus (average time 40mins).
04 July 2014
Rated 1.0 out of 5.0 by Frustrated2014 Very poor welcome
Nowhere in the documentation recieved to confirm my booking did it specify that a 150 euro deposit would need to be paid on arrival. The very curt and unapolegetic service consultant informed me of the policy, and when my card had no pin (not all countries have introduced pin to credit cards as yet), i was directed to an ATM across the road. The machine was unable apparently, to proceed to process with signature, nor would it accept our pre-paid travel card.
After 36 hours in transit, and being the last night of our honeymoon, I would have hope to have been treated with a little more kindness and respect than she afforded us.
Given she took several calls whilst checking us in, and served people behind us, I would suggest the hotel needs to think about it's staffing volumes. I wonder whether, if under less pressure, we would have had a different outcome. Instead, on the last night of our honeymoon, I wound up shaking with frustration and a very poor view of the service at the Holiday Inn.
Also - if that policy is to remain in place, it should be clearly stated on the confirmation documentation recieved to enable travellers to plan appropriately.
Lastly, a better system of seperation for smokers and non-smokers need to be considered in the bar as the current partition does little to keep smoke at bay.
03 July 2014