Rated 4.3 out of 5 by 130
Rated 2.0 out of 5.0 by gabbydog Noisy hotel
Very noisy hotel. You can hear doors slamming, her others talking in the room next to yours, hard pillows. I had two lousy nights sleep.....
26 February 2014
Rated 2.0 out of 5.0 by batter SERVICE
I was at your hotel for 7days to run training. When I arrived on Sunday night I had to wait while the front desk person was busy talking to friend who then turned to me ans asked if I needed to check in.
Overall the service was not what I have had from Holiday Inn over the years and was very disappointed and will go back to this hotel again.
I did not feel that I was the customer and that you would like to have me back. I actually felt as if I was not welcome.
Not the type of image Holiday inn normally gives
26 February 2014
Rated 4.0 out of 5.0 by REinGA Stay plus airport parking
This was our third stay at this location and our second that was geared towards parking and catching an early morning flight. While this was very convenient for a domestic flight a few months ago, it didn't work as well for an international flight due to the limitations of who can drop off and pick up at that terminal.
Check in was disappointing this time around as the desk clerk did not appear well trained. Not only did she not recognize our membership level, she actually argued with me about what we had booked. Even after I read the confirmation to her, she had to consult another employee to confirm that our package included breakfast. It wasn't so much that she didn't know how it worked as it was her confrontational attitude that implied I was trying to get something extra when I had clearly paid for the package.
While the breakfast buffet was good the first two times we stayed here, this time around the food was cold. Next time we'll either order off the menu or just wait until we get to the airport.
18 February 2014
Rated 5.0 out of 5.0 by AmyTC Great rooms very updated, great shuttle to ATL
We had a quick overnight stay, overall it was great. We were able to rest before our flight in the am. The shuttle service was great and quick. Price was a little high but it is a fully update hotel. Poor directions were given to us by the front desk to find our room and the one elevator was not working.
07 February 2014
Rated 5.0 out of 5.0 by CJamison Amazing Standard of Service
Dear Holiday Inn,
The Atlanta snowstorm was no challenge for your Team at the Holiday Inn & Suites Atlanta Airport North! The outstanding quality of care, attention, and service provided by this staff is superior to anything I have ever experienced.
I travel often with my company and have stayed in a variety of hotels. On the week of January 28, 2014, I was with a group of 16 booked at the Holiday Inn Atlanta Airport North to attend a local education session. When the snowstorm hit and grid-locked followed, our group needed to immediately add 4 local students who could not get home. In addition, we were no longer able to travel to our learning facility. In about 30 minutes, the hotel team accommodated our extra members with bedding changes, extra linens and towels to get everyone settled and safe. The staff also set up a conference room so we could conduct class for the rest of the week, providing a continuous supply of fresh coffee and ice water. Because we were without class supplies, they shared a fax number which made it possible to receive materials and ran numerous copies for us. They also accommodated for daily lunch arrangements, serving an excellent variety of delicious food.
But to really understand the full impact of how truly impressive their service is, you must know that our group was only a small piece of the big picture. Being located near the airport, the hotel was already adapting for guests who could not check out due to cancelled flights, plus absorbing additional guests every hour. Everyone from a large ROTC Air Force group, to several Delta and American Airline flight attendants, to countless locals who simply could not get home. There were people sleeping in the lobby, halls, restaurant; literally everywhere. Yet, everyone had had bedding, pillows, and a safe place from the weather.
Now, factor in that a good portion of the hotel staff could not arrive to work their shifts and those on the clock worked countless hours. I saw Management and Sales serving and bussing tables and running the register in the restaurant. The housekeeping staff extended excellent customer service by answering questions and providing information. The maintenance and custodial crew fixed anything at a moment’s notice and kept the snow, ice, mud, and salt under control both inside and outside the building. I must say that the most impressive group was the front desk. I saw the same people work the front desk long into the night for three solid days.
Never once did I (nor did I overhear a single other guest) speak about a bad experience. Not a single member of this hotel staff appeared overwhelmed, frustrated, or tired. They had a genuine smile for everyone and took as much time as needed to assist every guest with their needs. Their standard of excellence is so much a part of their work ethic that we could actually forget there was a disaster going on, allowing us to focus on taking care of business.
In particular, I remember Nabil, Ashley, Claudia, and Alicia, yet there were numerous others whose names I was unable to capture. Each so deserving of praise! This entire staff represents the best of Holiday Inn.
Thank you for a memorable experience!
07 February 2014
Rated 5.0 out of 5.0 by Darlene 54 Great customer service
I stayed last week during the snow storm that crippled Atlanta.The staff here were wonderful during all of the chaos. Everyone was polite and always had a smile on their face even though they had to work long hours due to employees that could not make it in to work.The service did not suffer at all.
04 February 2014
Rated 5.0 out of 5.0 by WBS26 Snow and Ice couldn't throw this team off!
This was my first stay at the Holiday Inn Atlanta Airport-North. I planned to stay 5 nights and also train from one of the fabulous meeting rooms for 4 days. The hotel room was impeccable and spacious, as was the meeting room. From my entrance into the lobby upon arrival, to my departure, everyone was most courteous, polite and ready to make my stay a great one. I will plan to schedule more training events here as this full service hotel meets and exceeds all expectations of our participants, my personal needs and the needs of my business.
It was also very unique to see the hotel management jump in and maintain operations as the city of Atlanta came to a halt from the snow and ice. Many things could have gone wrong, but as a team they insured all guest remained their top priority. Well Done!
03 February 2014
Rated 1.0 out of 5.0 by irealsa horrible service
took for ever for the staff to bring me some lotion, which I don't know why it wasn't in the room, I had to call 3 times
the room was poorly cleaned, they didn't refill shampoo or conditioner, or coffee
yes, they were short of staff because of the snow, but the people are the restaurant were horribly rude
especially the woman with short hair and glasses at the bar, she had a nasty attitude
it took forever t o get our dinner and when it came, the meat was hard and cold
03 February 2014