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Rated 3.9 out of 5 by 264 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Great place to stay in Atlanta. Friendly staff and clean rooms. Within walking distance of many attractions and places to eat. Would visit again if ever in Atlanta again. 25 July 2014
Rated 5.0 out of 5.0 by Great front desk staff and dining room attendants! We were greeted pleasantly and made to feel right at home. Excellent front desk staff. Staff during breakfast was very friendly and outgoing. High quality breakfast to start the day off right. A bit pricey as most hotel breakfast places are. 24 July 2014
Rated 4.0 out of 5.0 by Trip to Market 2014 We always stay with you and this year our rate was much higher. that alone will make us look at other hotels in comparison for next year. All else was about what we expected. I give you a B or B+. 24 July 2014
Rated 5.0 out of 5.0 by Great Room Everything was wonderful and we very much enjoyed our stay in this hotel. 23 July 2014
Rated 5.0 out of 5.0 by Friendly staff Staff friendly and helpful. Area felt safe. Was not aware breakfast was NOT included in our stay, which is a bit higher than we expected. Was not aware we would pay an additional $10 for parking; no choice in the matter. 22 July 2014
Rated 4.0 out of 5.0 by Great staff and location; maintenance needs to improve Stayed there for six nights on a business trip. The staff was very friendly and helpful. Transferred out of my first room, which had an A/C unit that sounded like a cement mixer and bathroom faucet that was not secured to the counter top. My next room was better, but peeling wallpaper was evident. This hotel is in a great location, but the deferred maintenance is showing on the old girl. Although in need of repairs, the facility was clean. 21 July 2014
Rated 3.0 out of 5.0 by Staff Front desk staff and dining staff were all exceptional, so friendly and helpful and any way. When leaving the car was brought to us and no one even offered to help load it, I had recently had knee surgery and could not help, we had a huge cart full of bags that we loaded ourselves. No one even offered so I kept my tip! Your dining staff is just wonderful as well as front desk. 21 July 2014
Rated 5.0 out of 5.0 by Very Friendly Staff - Convenient Location I was in town for conference. The hotel staff was very friendly and helpful. The room was clean, roomy and the air conditioning worked well. I loved the view of the Atlanta Ferris Wheel from my room. The desk had plenty of outlets for all my computer needs and the wifi was FREE and very reliable. 17 July 2014
Rated 1.0 out of 5.0 by Avoid this hotel - stay else where Day 1 - AC went out in the middle of the night Arrived to the room which had not been vacuumed. Day 2 - Replaced AC unit early AM - Left a trail of dirt including toothpicks, candy wrappers and various items hidden in the AC unit. No vacuum upon arriving back to my room. Day 3 - Had to request a vacuum.. Not sure why? Upon coming back to my room, half the power in my room was off. No desk lamp to work at, or charge my laptop. Bathroom is disgusting! Black, red mildew everywhere. Internet very spotty. Works great when connected. Room's telephone nonfunctioning, and hallway phone not connected to the wall. Had to go downstairs to complain. Chairs in the room stained. VERY DIRTY, DIRTY, DIRTY room. 16 July 2014
Rated 1.0 out of 5.0 by Poor Accommodations The accommodations were unsatisfactory. I would not recommend this hotel to anyone. 16 July 2014
Rated 3.0 out of 5.0 by stay at holiday inn The hotel is clean and the staff is very friendly. Close to downtown; a good place to say for business. 15 July 2014
Rated 5.0 out of 5.0 by Exceptional Guest Service We flew in to Atlanta on the red eye from Denver for the 4th of July, so that put us there at 5am and of course regular check in time is 3 pm. We telephoned the hotel the day before and they were very accommodating and allowed us to check in at 10 am. That gave us time to rest and do some exploration of downtown Atlanta before we enjoyed the spectacular 4th festivities. I would definitely recommend this hotel to anyone wanting to stay downtown close to Olympic park. Also a great value for the location. 15 July 2014
Rated 1.0 out of 5.0 by Rude front desk woman Gave me a handicapped room w/ 1 bed when requested 2 beds and not a handicapped room. No black out curtain on window - missing, maintenance had to come and replace No clean No soap in bathroom - had to go to front desk to get 14 July 2014
Rated 5.0 out of 5.0 by Quick Getaway I was very pleased with this location. I made a last minute reservation for a stay on July 4th. When I checked in, they accommodated a request to change my room type to 2 doubles instead of 1 queen. I was acknowledged as an IHG Platinum member and received 2 complimentary breakfasts at the buffet. 13 July 2014
Rated 5.0 out of 5.0 by Amabilidad del personal El personal es atento como metodología; el dicho es magnífico, pero ni siquiera te miran a los ojos: ES IMPERSONAL. 29 June 2014
Rated 4.0 out of 5.0 by Great Location and Value Next to Centennial Park, within walking distance to the Convention Center. Hotel is a bit older, a little tired, clean and for the location, a great value. The staff is abundantly kind and friendly. Great breakfast buffet. Parking is limited to valet, and is an additional fee. 29 June 2014
Rated 4.0 out of 5.0 by Great service The staff was extremely friendly and made for a very pleasant stay. I would recommend this hotel. 27 June 2014
Rated 2.0 out of 5.0 by staff was very attentive and friendly rooms out of date breakfast too expensive Pool was dirty 25 June 2014
Rated 4.0 out of 5.0 by Very limited room space The two rooms 832 and 838 our families stayed were very small and no view. No room upgrade for planitnum member. For room space reason we would not come back to this hotel in the future. The BLVD Cafe at this hotel is pretty good. We had dinner there, delicious pizza, salad and great service by the hotel staff. Breakfast is also nice, staff are all attentive. 25 June 2014
Rated 5.0 out of 5.0 by Girls Excellent place to stay. Staff was friendly and helpful. 24 June 2014
Rated 5.0 out of 5.0 by Great Location - friendly staff Location was excellent - walking distance from my training, Centennial Park, CNN Center, etc. I was very irritated when I first checked in because I had faxed my credit card authorization form from my office twice and was told it was never received. I also was put on hold several times then told I would receive a call back when I tried to call to see if it had been received. I never received a call back. i was also told that i could bring the form with me, but was told they could not accept it when I got to the hotel - it had to be faxed or emailed. The staff person at the desk, however was very friendly and helpful (despite my irritability). She got me checked in and made detailed notations so that it could be resolved the next morning by manager/staff. I was also a little disappointed because I specifically selected this hotel for the hot tub, but it was out of order. Overall, it was a very pleasant stay. 23 June 2014
Rated 5.0 out of 5.0 by Great stay This hotel is so close to so much it was wonderful. We could walk to anywhere we wanted to get to!! 22 June 2014
Rated 5.0 out of 5.0 by Staff was tremendous! We were visiting Atlanta for very unpleasant business, and to make matters worse our car broke down just as we arrived. We walked into the hotel stressed and upset, but the hotel staff went above and beyond to make us feel better. The valet found a perfect spot for our car; the front desk clerk gave us information for auto mechanics; the bartender treated us to a free glass of wine and had us laughing and relaxing; and the restaurant waiter served us as if we were royalty. The hotel was very nice, the room was clean and comfortable, the food was exceptionally good, and the staff was unbelievably kind and helpful. Thanks for making our trip so much more pleasant than we expected... we will certainly stay at this hotel again. 22 June 2014
Rated 5.0 out of 5.0 by comfortable room VERY GOOD LOCATION. EASY TO WALK TO CNN, COCA COLA, AND THE AQUARIUM. WHEN WE COME BACK TPO ATLANTA WE WILL DEFINATELY STAY AT THE HOLIDAY INN AGAIN 21 June 2014
Rated 1.0 out of 5.0 Bad Stay During our visit to this hotel we had a bad experience from day one. Our room was dirty and when we walked in the air was on 58, so it was like an icebox. The bed sheets had stains on them and it just felt grungy. One day we were out of the room from a little after ten until about 4 o'clock. our room was not cleaned during this time and when we called the front desk and asked why they said it was our fault cause the maids did their rounds at 10 and our privacy please sign was still out so they never came back. We asked them to clean our room when we left again and change the sheets because they had stains on them. They ended up coming and cleaning our room when we left again but all they did was make the bed. Same sheets with stains, no towels in the bathroom, and no soap or shampoo. So when we got back at around midnight we had to go back down to the front desk to ask for towels and everything else. We received no I'm sorry or nothing. instead they acted like we were being a problem. 09 June 2014
Rated 5.0 out of 5.0 by Best Hotel Staff Anywhere This was by far the best customer service experience I've ever had. From the moment I walked in the door, we had top notch service. The food for dinner was amazing. (I recommend the shrimp grits.) The next morning my daughter mentioned in passing the waitress that this was her birthday trip. Moments later another staff member brought over a paper bag filled with snack foods that said "Happy Birthday". It wasn't a huge thing, just simple crackers and chips, but it was the idea that these people would go out of their way to do something to make a 7-year-old feel extra special. Now I'm looking for an excuse to take another trip to that hotel! 05 June 2014
Rated 4.0 out of 5.0 by Okay for downtown For the price and location this was a decent hotel. We loved being so close to Centennial Park and other fun downtown locations. It was clean and comfortable, though the bathroom had a few issues that need repair. Also, the website said the room came with fridge and microwave, which it didn't. When I talked to the desk they had a small, mediocre fridge to bring up and said that we could use the microwave in the lobby (We were on the 11th floor.) The pool was only OK as well. 05 June 2014
Rated 4.0 out of 5.0 by Pros and cons on this one First I'll say I'm a Platinum member, so I travel quite a bit. I've stayed at the Crowne Plaza in Atlanta as well as the Holiday Inn by the airport. I debated on this one and chose it because I've never stayed downtown. While it is conveniently located to lost of activities, the hotel is itself is in need of some upgrades. The carpet in my room was worn and actually frayed in some places. Furnishings are dated. The staff is friendly and helpful. I'll mention Andrea who checked us in, in particular. No suites, microwaves or refrigerators. I did something I've never done before. I left my jewelry and a few pieces of clothing in the drawer when I checked out. I did not realize it until almost midnight when I had already reached another destination. I called the hotel and sent an email to the hotel manager to alert them. The young lady I spoke to said Housekeeping had already closed and suggested I call first thing the next morning. I did, and my jewelry had been located and it was at the front desk. It was all intact. However, two bottles of perfume went missing. I sent another email to the hotel manager to thank him but I never received a response to either email. I ate breakfast at the hotel both mornings, and the buffet and service were great. Overall, it's a pretty decent place to stay and I would probably stay there again. 04 June 2014
Rated 3.0 out of 5.0 by Staff was fabulous! The staff was very friendly and always greeted guests with a smile. Good value for breakfast-nice variety of food. Nice sitting area by the pool. Rooms need up-dating. Doesn't come standard microwave/refrigerator. Older furnishings, floors and bathrooms. 03 June 2014
Rated 5.0 out of 5.0 by Attentive and friendly staff I plan to stay at this location again... really soon and recommend it to others. 02 June 2014
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