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Rated 3.4 out of 5 by 97 reviewers.
Rated 1.0 out of 5.0 by Renovation Needed The property is in need of major updates. During my two night stay the water pressure was low to none. The entire hotel did not have water for over four hours. My television didn't work either. Outlet covers did not cover the hole for the receptacle. The dining room chairs were torn, the floors were sticky, and the hostesses asked for my drink order and never brought it to me. I had to get my own juice and water. The atmosphere was "kids running a hotel" feel. From poor posture to hanging up on guests while I was being checked in. 03 September 2014
Rated 1.0 out of 5.0 by Below Holiday Inn's standards My husband and I were disappointed by the hotel's lack of interest in making us feel welcome and attended to. I understand that the facility is being upgraded, but there were many substandard details that damaged the ambience. 03 September 2014
Rated 4.0 out of 5.0 by Very Accomodating For Last minute reservations needed, you were able to accommodate my family visiting Atlanta, some for the first time Thank You 29 August 2014
Rated 5.0 out of 5.0 by Was staying at this facility for medical reasons and I like the Staff Excellent staff who will and are making a difference in each and every customers stay. Ruby with housekeeping is very outstanding. Also the staff at check in, the GM, and the maintenance staff were there to help make your stay a pleasant one. Security was also very visible that kept noise level down after eleven P.M. Will return to this location on my next visit to Atlanta. 29 August 2014
Rated 5.0 out of 5.0 by Leisure Trip The staff were very friendly despite the renovations and changes with this hotel. Mr. Leonard and Ms. Yasmin were very pleasent and professional in accomodating our needs. I hate that the breaksfast buffet isnt free anymore but I understand that is out of the staffs control. Thanks for a pleasant visit, until next time! 27 August 2014
Rated 1.0 out of 5.0 by Not what Holiday Inn represents This property was the most disappointing I have ever stayed at in the IHG group. From crumbling paint and bare electrical socket, to pocked marked walls and barely covered chairs in the dinning room. I will never stay here again while passing through Atlanta GA. The only bright point was the staff. They were very kind and courteous. The property however should be torn down and rebuilt from scratch. The ice machines didn't work, the a/c barely kept the room tolerable, the dinning room is disgusting, and the rooms look as if they were from a war zone. In the dinning room the chairs are shredded, the table was sticky, and the food was not appetizing. IHG has many properties around the Atlanta area, I've stayed in most of them over the past few years, this is not what I expect from IGH. I was too embarrassed to meet a client there. 22 August 2014
Rated 1.0 out of 5.0 by Hotel Run Down The hotel is showing age and since the last time I have stayed there, 1 year ago, it has really showed it's age. The hotel rooms are down hill. A good example, the hallway had a wet floor sign in the hallway for the 3 days I was there.. Water was running from the room or something and each time I walked to my room, I walked right through wet carpet. In a nut shell, the hotel has become a dump. Renovations are going on, but need to be done sooner. I was to stay there again and changed to a different hotel for my stay. I hope to be able to return to this hotel, but will not come back for some time. Disappointing... 18 August 2014
Rated 1.0 out of 5.0 by Very Unhappy Customer We was scheduled to stay 2 night at the hotel paid for it prior to coming. after the first night the hotel checked us out of your room with no prior notice. I was resting in my room the 2nd day when a stranger ( a nothing guest entered the room with and room key). that was given to him from the front desk. I preceeded to the front desk to explain what had happen. the manager asked liked he did care what happen. said it was a mistake of the front desk. said he would give me reward points for the mix up. but s of today I never received the points. very unhappy customer 18 August 2014
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