Rated 3.5 out of 5 by 76
Rated 5.0 out of 5.0 by Caliber111 Good Resturant Service
Holiday Inn Northlake - Excellent frontdesk staff
service . Lovely place to relax
21 July 2014
Rated 4.0 out of 5.0 by Selling Machine Comfortable bed
Nice room, very clean and friendly staff. Love the pillows. Would be nice to have a small frig to keep drinks and left over food. Also make the wireless internet a little accessible. Would also been nice to have a place to sit besides on the bed.
21 July 2014
Rated 1.0 out of 5.0 by Upset4NOW Worst Night Ever
Booked a 2-Queen room but did not get it.
Sleeper sofa was disgusting and were given sheets in a garbage bag and told to make the bed ourselves. Not enough towels and pillows and when asked for more, we were told no more pillows were available. Room phone did not work when we called to complain about the noisy neighbors at 11:30 at night. Security never came to address the issue. The hotel was packed, yet no management works on the weekends so nobody was able to address our issues. Called Front Office Manager and he offered be $20 as compensation. I asked him to speak to the GM and call me back. One week later, no call back. I call and again I'm told that no management works on the weekends. (Silly me for thinking a busy hotel needs any management) I leave a message for the GM as front desk staff tell me he is in. No return call by end of day. Staff said he left. When I asked who the owner was, I was given a name but they stated they had no contact info for the owner.
BTW - the hotel DOUBLE BILLED MY CREDIT CARD TOO! I plan to continue to address this issue until someone within Holiday Inn is willing to listen and fix this.
I would not recommend this location. Holiday Inn will continue to get my business, but this location will not.
14 July 2014